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Comfortbilt.net Reviews

4.5 Rating 1,982 Reviews
87 %
of reviewers recommend Comfortbilt.net
4.5
Based on 1,982 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Comfortbilt.net Reviews
Anonymous
Anonymous  // 01/01/2019
They answer immediately when I email , I'm very satisfied, always very nice when I call too
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Posted 2 years ago
One of the best customer service dept. that I have ever worked with. The staff is very helpful and quick responces.
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Posted 2 years ago
In my experience these guys have the best customer service and troubleshooting that I have had the opportunity to work with. I highly recommend them and the products the sell.
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Posted 2 years ago
Well i waited three weeks for the part, had to order it again because fed ex lost the first one when i got , put the new part on works like a charm thank you comfortbilt. Dont ship fed ex they suck
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Posted 2 years ago
Rated Very Good based on excellent customer service.
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Posted 2 years ago
The last thing we received from Comfortbilt, was a Burn Pot the third one. So far it is holding up. I was told that a stainless Burn Pot was in manufacturing and may be done by July 22 I asked if you would let me know when they were available and if we could get a discount since the stove was only bought in Dec 2021. I am very happy with the heat and efficiency of the overall Stove. Thanks
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Posted 2 years ago
I thought i wouldn’t gonna get a replacement for our remote after my puppy eat the original one. It was relieved for us knowing we could get a new one !
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Posted 2 years ago
I am currently trying to sell it. We thought it would be a wonderful way to avoid the mess of wood and the heat is great. But unfortunately my husband passed away. He was the one who filled it. At 4 foot 11 I can’t lift the bags of pellets. And right now it’s not working anyway.
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Posted 3 years ago
Chat is very helpful
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Posted 3 years ago
Attentive. Quick to respond. Extremely courteous and helpful We are thrilled with our stove purchase! I needed technical support and was happy to receive promptly. Walked me through all.
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Posted 3 years ago
We had some problems with our stove and Jonathan help us with the problem. He was very helpful and great to work with. I would highly recommend Comfort Bilt!!!
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Posted 3 years ago
Fast and courteous no complaints of any kind
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Posted 3 years ago
Great hp22 but needs triple pellets space for me otherwise normal use great I added the pellets box from comfort bilt and works about 26 hours heating my basement garage and my house above it cathedral ceilings and all to about 80 on a 20*F outside.my heater another hp22 upstairs for those 0*F nights.only burns when temps reach 70 in the house .TY COMFORTBILT
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Posted 3 years ago
Very reliable and customer-focused company. Even during the pandemic, they managed to resove my concerns. Any issues with my pellet stove was immediately addressed without a problem. Most definitely a company I would continue to do business with.
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Posted 3 years ago
I needed a new burnpot as every year the old one cracks and it is hard to get out of the stove as it expands.
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Posted 3 years ago
We are very pleased with our new stove, they even have tech support!!! Whoot!!!! the operation of the controls was a bit goofy to get use to (not sure I am used to them yet) but tech support got me through it. ALL in ALL, I recommend comfort built
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Posted 3 years ago
Seriously the best customer service I have ever dealt with.
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Posted 3 years ago
They are always very helpful to get you squared away.
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Posted 3 years ago
Had to replace gasket with in the the first 3 months. Not worth the price of the stove .
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Posted 3 years ago
Comfortbilt has the best customer service ever. Every time I call the service is 5 star.
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Posted 3 years ago
Comfortbilt.net is rated 4.5 based on 1,982 reviews