Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,982 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had to replace the pot every year or so there's been no improvement in the pots from year to year they always Crack in the same place in the same way. I do not think anything has been done to improve this problem. Comfortable has been good about sending a replacement, but when my warranty runs out I think I will be left with the problem. I've had different problems with this stove since have owned it every year. Comfortable has been good about helping me getting the problems figured out.”

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Posted 3 years ago

“excellent service, fast response. jimh”

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Posted 3 years ago

“Great Service”

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Posted 3 years ago

“Excellent service .pellet stove is as expected and more.”

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Posted 3 years ago

“I live in rural Quebec and although the actual HP22 stove arrived on time it was also quite a long time but it was also purchased through Amazon. I since purchased smaller items directly from them. Those were an ash vacuum and a longer sensor. Later on I extended the warranty. Those items were delivered very quickly.”

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Posted 3 years ago

“Very helpfull thank you”

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Posted 3 years ago

“5 Stars!! I can't click on that box, but I want you to know that you are the best! I recommended Comfortbilt to my neighbors, and they recently purchased a pellet stove from you folks as well. Well done, and thanks for the great customer service! No hold times and you are able to speak to a live person. How refreshing in today's world. Keep up the good work! Denise”

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Posted 3 years ago

“The technician was spot on my issue and promptly sent out the part free of charge due to a recall. This stove works great. I mix cherry pits with the wood pellets a 70/30 mix with no issues. Would like to see a controller that would work with a wall thermostat. Would recommend these stoves to anyone.”

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Posted 3 years ago

“Quick to solve problem.”

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Posted 3 years ago

“Some of the best money I spent on my remodel of the family room. Not only does it look great, for me I love the practicality for earl y spring, and early fall. I use it instead of turning on the furnace.”

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Posted 3 years ago

“We really love our pellet insert. Does a great job keeping us warm on cold winter days.”

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Posted 3 years ago

“I’m glad I chose comfortbilt I’m very satisfyed before I bought the pellet stove my electric bill was $500 every month electric heat now it’s has stayed slim the $70s every month I keep it on number 1setting all night keeps the whole house at 70 degrees easy to clean few minutes every couple days love watching it burn at night great heater I spend around $150 on pellets a month.”

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Posted 3 years ago

“Poor customer service.”

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Posted 3 years ago

“They shipped pellet stove parts quickly and their stove works well. I love it!”

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Posted 3 years ago

“I had an igniter problem and called and the person I talked to was very nice and very helpful and sent me a new igniter priority mail I replaced it and haven’t had any problems since”

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Posted 3 years ago

“Best customer service I’ve ever had!!”

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Posted 3 years ago

“We have loved our stove! Once we got past the learning curve of learning how to use it (lots of you tubes available to learn) its been great. The only sad thing was finding that there are no service people close to where we live. We called the tech guy at Comfortbilt and he was super helpful. I had to call back later to talk with him once our service guy was here to install the part and the tech guy was gone for the day. I spoke with another gentleman there who wasn't as enthused to help. He was the sales person. :( Outside of that we do love the stove. Also, be prepared for delivery. Our delivery occurred two weeks earlier than we were informed and the delivery guy dropped it off at the top of the drive next to the highway. Anyone could have stolen it. We were never even notified it was being dropped.”

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Posted 3 years ago

“The Gentlemen in shipping was very helpful”

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Posted 3 years ago

“The 2 stoves I bought run okay. There have been some technical and warranty issues but the person I had on the phone helped me fix the problem and had the replacement parts at my home the next day! The upstairs fireplace insert model blower motor makes way too much noise, has since we installed it.”

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Posted 3 years ago

“Great, very great company to deal with. Customer service is brilliant, products / stoves are wonderful. Highly recommend…! SteveK”

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Posted 3 years ago

Comfortbilt.net is rated 4.5 based on 1,982 reviews