Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,982 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“received my order in very good shape and fast. I will order again when i am in need of something thanks Don”

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Posted 3 years ago

“Operation directions leave some to be desired. Fire presets seem pretty high compared to pellet stove I had for 10 years.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Excellent!”

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Posted 3 years ago

“Always a pleasure to deal with Comfortbilt, whether its with the very active Bossman Glenn or Patrick, the Honesty always round, a customer for Life.”

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Posted 3 years ago

“Excellent communication and professional service when needed. I am very pleased with my Comfortbilt HP22”

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Posted 3 years ago

“The manual could sure be made to be more informative and easier to understand. It looks like it was written by someone that knows everything about the stove for someone who knows everything about the stove. But a lot of it leaves us people new to the stove and especially us who know very little about pellet stoves in the dark.”

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Posted 3 years ago

New updated manuals are always available on the website. We update them from time to time to keep customers updated with latest changes.

Posted 3 years ago

“It Is a very good stove”

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Posted 3 years ago

“Outstanding performance and service. I.thank you. Love are new stove”

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Posted 3 years ago

“Have not installed new and larger comfort built pellet stove yet. If it’s anything like first one I still have in house. Which I’m giving to my son. It will be awesome. Great product. I’ll let you know more in January. Ha.”

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Posted 3 years ago

“Super great stove,,, a couple issues but nothing major. I called the store in north carolina,,cant remember any names but the absolute best people do deal with !!!!! You need to buy a comfort built just so you can understand what mean about the awesome customer service. My first pellet stove,but I'm guessing its one of if not the best out there.”

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Posted 3 years ago

“Easy to order and saved a lot by buying direct!”

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Posted 3 years ago

“Fantastic company to do business with. Stoves are top of the line and their customer service can't be beat. You actually get to talk to a real person within minutes. Highly recommened this company”

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Posted 3 years ago

“Just got the HP22i installed and went through the burn off process. As expected, it was a bit smelly during the first few cycles during the burn off but less so each time the stove came on. The fan is pretty quiet but it does have a bit of a high pitched sound. Wish the control panel was a little larger to make it a little easier to see. Wish the manual explained about enabling Wi-fi. That’s all I can say for now as I haven’t used the stove yet other than a few cycles. Looking forward to learning more as I use it more.”

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Posted 3 years ago

“Always great service.”

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Posted 3 years ago

“When we ordered our hearth pad it said it could take 2-3 weeks for delivery. Well, it’s been a month and still no delivery. If/when we do receive it, I really hope it’s a quality product. For over $1000 hearth pad it should be. It takes some work to get to customer service, but when you finally do speak with someone, they were responsive at least.”

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Posted 3 years ago

“Very helpful people”

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Posted 3 years ago

“I was going to rate this a 5 but there are a couple things keeping it from the top spot! 1st- The users manual is to small and the font is impossible for this 60 year old man to read. Come on Comfortbilt! Spend a extra dollar and put the manual on 8.5 X 11 and make the font bigger. 2nd- The manual had not instructions on how to do some basic items; How to get the ash pan out and how the side doors open. I had to watch videos to get this information!”

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Posted 3 years ago

“The stove works great. But you have a problem with the cast iron fire box. I’ve had to order several because of cracking. I was told you were working on it but it’s taking too long. Your rep said the Pacific NW is having more of these problems because of our hotter pellets. I doubt that. Have you checked with other manufactures in our area to see if their stoves are experiencing the same thing. You provide a good product and service but this issue is sullying your brand. You need to rectify this issue quickly.”

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Posted 3 years ago

“Todd did a great job and answered all of my questions. He is an asset to the company.”

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Posted 3 years ago

Comfortbilt.net is rated 4.5 based on 1,982 reviews