One Call Insurance Reviews

4.50 Rating 163,732 Reviews
89 %
of reviewers recommend One Call Insurance
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.44 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Best Customer Support in the Reviews.io Customer Voice Awards,  Summer 2020
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One Call Insurance Reviews | 3rd January 2020
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One Call Insurance Reviews | 7th January 2020
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One Call Insurance Reviews | 22nd January 2020
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One Call Insurance Reviews | 27th January 2020
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Anonymous
Anonymous  // 01/01/2019
Eleanor - Eg3 was great and very helpful
Posted 5 hours ago
Very efficient. RT2 understood my request fully
Posted 5 hours ago
FC4
Helpful person, however the system doesn’t allow for any flexibility or consideration reg different circumstances
Helpful staff, but restricted system
Posted 5 hours ago
I have been trying to resolve an issue for most of the day, the live chat ended with the supervisor leaving the chat resulting in the issue still being unresolved. Very frustrated!
Posted 5 hours ago
Communication with the customer support representatives cut short whist I was in the middle of replying to their online chat reply!
Posted 5 hours ago
Absolutely rubbish!!!!!
Won’t use again if they paid me
So I spent 5 days trying to update my policy. Sorry we can’t update your policy at this time .Then they want a web chat
You are 78 in the queue so wait 10 mins
The link times out you so you start again
So now you’re back of the queue at number 89 the link times out you start again
It’s just endless going around in circles
If someone reads this who works for Onecall please contact me before 29-09-20 So I can have insurance on my replacement van.
Posted 6 hours ago
My problem was sorted by Myra. Which is just how it should be.
Posted 6 hours ago
👍 Great value for money.
Posted 6 hours ago
Really helpful and polite answered all of my questions would definitely contact again
Posted 6 hours ago
Very helpful & sorted out my direct debit
Posted 6 hours ago
It took me three attempts to get to the point of an answer on changing my vehicle insurance, lost web-chat three times. I appreciate the current circumstances but not being able to ring up and speak to a person is not great customer service.
Posted 6 hours ago
I was very happy today to discuss my renewal with Ben B.
Posted 6 hours ago
I was having a problem amending my car insurance document via the online portal, so I had to use the "live chat" instead and spoke to mm9. She was quickly able to amend my document and I was very impressed with the whole experience.......many thanks Megan!
Posted 6 hours ago
Very professional an quick response even during this pandemic.
Posted 6 hours ago
Very happy this is now my second year
Thanks JS2
Posted 6 hours ago
Fckn worst company I have ever dealt with 3 days now trying there chat to register new van - had to buy additional insurance from garage , still not done have to use my car for work, fckn disgusting
Posted 6 hours ago
I have been trying to get through to somebody to discuss my policy for 3days, I have rang and the lines are off so i have been on live chat I waited 3hours and still no joy not happy at all
Posted 6 hours ago
Excellent service from TM2 on the chat line.
Posted 6 hours ago
A kind efficient, friendly girl who made it very easy
Posted 6 hours ago
Tried doing live chat got cut off 4 times was on the chat for over an hour
Posted 6 hours ago
One Call Insurance is rated 4.50 based on 163,732 reviews