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One Call Insurance Reviews

4.6 Rating 398,637 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,637 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

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Anonymous
Unverified Reviewer
“Had to get in touch with OneCall three times about the cancellation of my policy, and they just simply don't send you the confirmation of cancellation. And the last time their online advisor Natasha closed my session before I asked all my questions!”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Following on from cancellation letters are sent to confirm the policy has been cancelled along with a breakdown of costs and no claims bonus proof where applicable. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Daniel (DP4)
Posted 7 years ago
HG
Unverified Reviewer
“Frustrated second time of trying to sort insurance out still not sorted. No one can call me back I have to call again difficult when you’re at work!”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Unverified Reviewer
“its the longest renewal ive done for many years”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Jody McQuiston
Verified Reviewer
“I called to add an employee to my van insurance, was left on hold for about 30mins before eventually getting through to a person. (js2) Then after giving all the details was told that you couldn't process the request as the insurance company was shut for the day, and to ring back Friday. Surely, the person I spoke to could have dealt with it and called me back? But no, I have to waste another hour doing this again.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Verified Reviewer
“I had to pay £10 and spend a considerable amount of time on the phone trying to get money back that I am owed.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Frank Horner
Unverified Reviewer
“I needed to make a change to my policy, so I used the online chat facility. I was told I needed to call, which I did. I was caller #15, whilst waiting (and waiting) a message repeated that I could do it online. So I tried, once again resorting to the chat facility. The same advisor entered communication with me. Not at all sympathetic about the time I’d been wasting and mixed message received and told me that I needed to ring. Told me there was nobody currently waiting. So I called. I was told I was caller#12! Hung on and eventually got what I needed done. Quite frustrated and cross with the experience.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. I am sorry that you experienced a long wait when you have called. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Is your company name supposed to be ironic? I spent nearly an hour making several calls in order to speak to someone who could help.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Unverified Reviewer
“The price online was different to what I had to pay, car first registration date came up wrong. Nothing I could do it was a computer generated date!!! The phone salesman was very polite and very helpful, and apologetic. I was just disappointed with the price increase”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
David Gibson
Unverified Reviewer
“Tried Chat to get some policy details amended. Found it to be totally useless and time consuming. Chat just went around in circles. Eventually gave up and made contact by phone.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Derek Reid
Unverified Reviewer
“Had to pay £40 admin fee to change the car on my insurance. Not good.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. You are informed as part of the terms of business of the administration charges applied to any changes made to the policy. The terms of business are made available to you before, during and after the point of sale. Kind Regards Rosie (RS3)
Posted 7 years ago
Keith Meeks
Verified Reviewer
“Sent my proof of no claims by post asked to be e mailed to confirm receipt left my email no email ever sent rang up waited half hour on phone number 10 in que gave up in the end”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
George Asser
Unverified Reviewer
“You take far too long to aNSWEr the chat line, and it was impossible to get through by phone”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. I can only apologize if you have experienced a wait when trying to contact us. Kind Regards Rosie (RS3)
Posted 7 years ago
David Greenwood
Unverified Reviewer
“good coms from the assistant”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
C
Unverified Reviewer
“To quote £92+ for adding an additional driver to my policy to then do a quote on there website and its actually CHEAPER than my current policy is a bit of a slap in the face to be honest!”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. As a broker we do provide insurance through different underwriters. The quote you have been provided online may be with another provider. Kind Regards Rosie (RS3)
Posted 7 years ago
Peter Redman
Verified Reviewer
“waiting to long to get through to an adviser, how ever once through the adviser ag3 was very helpful with my inquiry with my policy”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. I can only apologize that you have experienced long waiting times when contacting us. Kind Regards Rosie (RS3)
Posted 7 years ago
Peter Redman
Unverified Reviewer
“waiting to long to get through to an adviser. but once through adviser was very helpful dealing with my policy ammendment”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. I can only apologize if you have experienced long waiting times when you have attempted to contact us. Kind Regards Rosie (RS3)
Posted 7 years ago
Michael Hunt
Unverified Reviewer
“Close early. I wanted to re-insure but couldn't due to closing at 5.00p.m. Also, although the person I spoke to about my Recovery Policy was helpful, I'm not sure that what I wanted was completely understood or acted on.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? The opening times for most departments are 8am to 8pm, the only exception to this is customer service who are open on the phones 8am to 5.30pm but on live chat 8am to 8pm. Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Verified Reviewer
“I appreciated assistance changing car insurance thanks, nothing went wrong, just very disappointed that the admin charge was greater than policy increase and agent said admin fee was cheaper than some other company who's name I can't remember; i'm not insured with other company! and shouldnt knock other company. meant constructively best regards Ann”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. You are made aware of the administration charge as part of the terms of business. The terms are made available to you before, during and after the point of sale. Kind Regards Rosie (RS3)
Posted 7 years ago
L C
Verified Reviewer
“Its almost impossible to speak to a human being when queries arise. You have to have to use live chat which takes forever as they are obviously chatting with several people at one time”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. I have reviewed the chat that you had with One Call Insurance and can see that all messages were replied too within a minute. I can only apologize if you found the service to be slow. Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Verified Reviewer
“Wanted to add a driver to the policy for a couple of days and was not possible”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? As a broker we are only able to offer temporary insurance if the underwriter will allow this. If we are unable to offer it on the policy we do provide links to be able to take out alternative temporary insurance. Kind Regards Rosie (RS3)
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,637 reviews
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