One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,744 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“After agreeing my monthly payment it was hiked up plus £49 admin fee. As I had a NON FAULT accident which I disclaimed. So what is the point of no claims discount when you put premiums up for NON FAULT. if I make a claim against the guilty party it is nothing to do with the Insurance company I am paying. Some companies do not put up premiums for this. I am disappointed you have done and angry about £49 admin fee.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? You are asked to provide any accidents claims or losses in the past 5 years regardless of fault or if a claim is made. You are asked to provide this information so we are able to provide you with an accurate quote. Kind Regards Rosie (RS3)

Posted 7 years ago

“Outstanding claim. Over 11 months ago. Checked with claims department told its ongoing. Premium therefore doubled. Checked other companies and therefore will change from one call”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“I don’t like having to sort things out via text. I lost Sarah the original person I was talking to. Logged back in Shannon Sl1 was efficient and helpful”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“Had a few problems with my bank which impacted on my payments, my first call was very upsetting do not wish to speak to the persons that I dealt with on that occasion ever again, but the young gentleman I have just spoken to was very nice and helpful and we sorted it out fine . Thank you Scot, sr6 . I find it very frustrating waiting to be put through to an advisor, it takes ages, and the prices are quite high”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“My policy includes a courtesy car in the case of an accident, yet was told after policy started if I pay an extra £30 they will guarantee a car & if I don't I will only receive one if available, very disappointed in the service”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? You are made aware of the level of cover you are provided with free of charge with the policy at the inception of the policy. Kind Regards Rosie (RS3)

Posted 7 years ago

“I spoke to one of your team on Sunday and the lady I spoke to was very nice. I cancelled my insurance due to having a new car with insurance in which i have been charged £99 to cancel, I asked if I could have a receipt for the cost to cancel and how much money i would be getting back from my insurance to be sent to my email address which is robert.bradshaw43@ntlworld.com, I have still not received anything relating my cancellation but I am still getting emails asking for my no claims bonus. I have not checked my bank balance yet to see if you have paid my money back into my bank. Could you please send me what I have asked for yours sincerely Robert Bradshaw”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“That chat experience was fine, your change of address process is not helpful. It's a nuisance having to change address after the date of moving and to hear it costs £39 in an administration fee to process a change that quick? Not good value for money. I will really look for alternatives that do not charge extortionate rates for an admin fee. Surely the amount of money we pay in insurance covers your overheads for staff and systems.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? A broker is an administrator for insurers, to operate as a business we charge an administration fee to cover the cost of administrating the insurance. Any change to a policy whether it be a change of address or adding a claim that was not disclosed, would subsequently incur an administration fee as there is a cost involved to us as a business in making these changes. This process is no different to a garage charging a cost for labour when replacing a exhaust for example. Kind Regards Rosie (RS3)

Posted 7 years ago

“I had to pay more than £80 just to chage my address from my car insurance. And my new place is just few hundreds meters away from the previous one. When the customer service asked me if I wanted to pay the amount, they did not even mention the possibility to spread it on a monthly basis. I asked after I paid and it was said "yes, you could, but I have already charged your debit card". Very disappointed”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“£15 to change my registration number seems really steep!”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? A broker is an administrator for insurers, to operate as a business we charge an administration fee to cover the cost of administrating the insurance. Any change to a policy whether it be a change of address or adding a claim that was not disclosed, would subsequently incur an administration fee as there is a cost involved to us as a business in making these changes. This process is no different to a garage charging a cost for labour when replacing a exhaust for example. Kind Regards Rosie (RS3)

Posted 7 years ago

“One Call Direct advisor was very helpful and I can't fault their staff, however, a £39 admin fee to make a change to my policy that took the advisor less than 5 minutes to complete is obscene; that's an hourly rate of more than £468! There can be no justification for it, seeing as all of the details were in the system already, I confirmed them and all the advisor had to do was update 3 fields and hit submit. The cost of the administration fee was more than the increase to the premium for adding business use to the policy. One Call Direct have just guaranteed that come policy renewal time, they won't have my custom. I have another car insured through Diamond & they charged £19.50 to update the policy which, whilst still excessive for the work involved, is half the price of One Call Direct.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. You are made aware of the administration charge applied to the policy for any change as part of the terms of business. The terms are made available to you before, during and after the point of sale. A broker is an administrator for insurers, to operate as a business we charge an administration fee to cover the cost of administrating the insurance. Any change to a policy whether it be a change of address or adding a claim that was not disclosed, would subsequently incur an administration fee as there is a cost involved to us as a business in making these changes. This process is no different to a garage charging a cost for labour when replacing a exhaust for example. Kind Regards Rosie (RS3)

Posted 7 years ago

“Last year you took a payment from my credit card for my ex wife's policy. She probably had not unchecked the auto renewal tab. To prevent this happening this year I was advised by my card supplier to make the card lost and so replaced with a new number. Yet you still managed to take it from my new card. I called in to get this refunded and was it was agreed that you would send it back to the new card number which you knew the last 4 digits. After 10 days no credit received because you had tried to send it back to old card number. Natasha worked well to sort this out.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“SO1 was very thorough, but I still have a dispute with my no claim bonus and have received another email today stating that my no claim has been refused even though I have supplied evidence 4 time of my no claim bonus. I think this would be easier to sort out if I could speak to someone. (It does seem a bit strange that you are called One Call but do not provide a phone number). I am working 12 hour days at the moment so is impossible to call during the day. It appears that I am insured with the same company that I was previously insured with via The Post Office so do not see why this cannot be checked with my previous insurance policy. Post Office policy 123288524 28/12/16 - 27/12/2017.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. The No Claims Bonus that we have received is not acceptable as it dose not confirm the number of years. We can accept a Renewal Letter, No Claims Bonus Confirmation Letter or Cancellation Confirmation Letter. On the letter it needs to show the following information: • Company Header • Policy Number • Expiry Date – please note we can only accept proof of No Claims Bonus from a policy that expired within 2 years of the start date of your current policy. • No Claim Bonus years Kind Regards Rosie (RS3)

Posted 7 years ago

“Took too long for my call to be answered by an adviser due to "high volume of calls" and I have no wish to use your chat facilities on your web site. Adviser changed policy as per my instructions which I thank her for but I felt that the call was rushed and I was just another caller. The ladies voice was rather robotic...tone never changed once...even through the compulsory sales pitch....please stop this! If I want a product I will come to you. The administration fee your company charges for a change to your products makes my eyes water and rather sad....why so much?”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? A broker is an administrator for insurers, to operate as a business we charge an administration fee to cover the cost of administrating the insurance. Any change to a policy whether it be a change of address or adding a claim that was not disclosed, would subsequently incur an administration fee as there is a cost involved to us as a business in making these changes. This process is no different to a garage charging a cost for labour when replacing a exhaust for example. Kind Regards Rosie (RS3)

Posted 7 years ago

“After being quoted 1000 pound to insure 2 cars I went a received another quote that was 400 pound cheaper and with the same benefits as your company. Even when I decided to cancel today there was no offer on beating or matching my new quote. The loyalty to customers by your company is very poor”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“Fine till I needed to change my address and was charged a £40 admin fee”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? You are made aware of the administration charge as part of the terms of business. The terms are made available to you before, during and after the point of sale. Kind Regards Rosie (RS3)

Posted 7 years ago

“Not bad experience but didn't solve the problem of dropping PDF file. It wasn't the dropping down of image that was problem. It was the I'm not a robot section that was the problem I didn't understand what it was for. I have no idea why you don't have email address to forward docs too. It would have saved about three hours of time and three phone calls to eventually be told you don't have email address”

Helpful Report

Posted 7 years ago

“Having your insurance cancelled due to poor communication and explanation. Then told I'd been contacted by 3 different ways however this in untrue. Today I had a better experience talking with KN8 otherwise it would have been no stars.”

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Posted 7 years ago

“Live chat incredibly slow”

Helpful Report

Posted 7 years ago

“The woman "Beth" who I spoke to was fine, but when the conversation almost came to an end, we were cut off before I could read her last comment. The result of my enquiry also wasn't pleasing because by canceling my insurance that had 3 months left I wasn't refunded even a penny .I think that is discustsing . It's known as a "rip off". I will certainly think more than twice before I ever use One call again !!!”

Helpful Report

Posted 7 years ago

“I have tried to speak to someone in the claims department on about 6 occasions. After half an hour of waiting to get through I hang up. Twice I have got through then cut off!”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

One Call Insurance is rated 4.6 based on 398,744 reviews