One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,767 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,767 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Admin charge?”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. You are made aware of any charges that could be applied to the policy as part of the terms of business, these terms are available for you to read before, during or after the point of sale. Kind Regards Rosie (RS3)

Posted 7 years ago

“It wasn't that bad an experience, after trying on four seperate occasions to give you the details needed to stop you cancelling my NEW policy you then sent me another letter asking for the same info i submitted previously. I decided to ring up and was asked if I wanted extra cover - excess reduction? and public liability after saying that as it's just after christmass then I'm a bit skint this fell on deaf ears, It's a shame that one call and every other insurance company is only interested in extracting as much money as possible from people which is why the reputation of insurance companys is as it is and people dodge getting insurance increasingly.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“Letter 26th cancell 9th 1st have phoned ageis talkin phone me”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“You did all the checks at the time of purchase, month later you still want proof. giving me 7 days to provide it, during holiday season”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“My first communication was not easy, a long wait, no encouragement to speak to a member of staff but to use the 'live chat'. This was not an easy way to ask questions. The live chat went down after a while and I had to start all over again, waiting in a queue then to retype all my questions. Not a good introduction to my first policy with the company.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. You are able to call the relevant department if you prefer to contact us that way, we offer the Live Chat as an alternative to calling as some customers prefer this. Kind Regards Rosie (RS3)

Posted 7 years ago

“operator was unhelpful and wouldn't listen.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. I have looked into your policy and I can only see a chat with our agent who gave the number of the breakdown recovery. Is this the agent you are referring too or the breakdown agent? Kind regards Rosie (rs3)

Posted 7 years ago

“Advisors took a long time to respond to the online chat. Multiple times I was told that all documents were present only to receive a letter a week later to say documents were outstanding.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? This may have been a cross over. Kind Regards Rosie (RS3)

Posted 7 years ago

“Poor customer service”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“Adviser seems very uninterested”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“I called on Chatline to check you got my no claims proof and was told yes all was in order. A couple of hours later I got an email asking for my proof of no claims. Have you got it or not? There is a 14 day deadline so I need to know.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? This could be a cross over. Kind Regards Rosie (RS3)

Posted 7 years ago

“My certificate had the wrong registration even though I gave you my proof of no claims and no one picked that up at your end either but you charged me £15. So you don't need it then even though you requested it. Bit unfair”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. The No Claims Bonus can be in a different registration, it is not our responsibility to check this against the policy. As you have accepted the policy online it is your responsibility to ensue the policy information is correct. You are made aware of the administration charge applied to any change made to the policy as part of the terms of business that you agree to before accepting the policy. Kind Regards Rosie (RS3)

Posted 7 years ago

“I paid for my insurance a few weeks ago and not received my documents yet, I contacted bh1 on the chat site who said she would send them through, she then sold me the top up insurance and she sent the confirmation of that but I still have no insurance certificate”

Helpful Report

Posted 7 years ago

“Far too slow live chat session also gave inflated price after the website quote”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“I was recommended to use an online price comparison site. I obtained a best quote from One Call but needed to get some more info before committing which I put in my online feedback at the time. Next day 2 phone messages asking me to call One Call to receive a further £10 discount. Did this and told the person who had called me had just returned from his break and would call me back in 5 minutes. Half an hour later still no call. Rang again and told he had finished for the day! The person I spoke to said he could help but wasn't authorised to give the further discount. The price was still the best so I went ahead with it and also provided him with my driving licence details and national insurance details. Over a week later I received a letter saying my insurance would be cancelled if I didn't provide my driving licence details and national insurance details. I went to the website as instructed and provided the details. I asked on the online chat to confirm that they had received them. Yes they had but then asked for proof of my no claims discount. I had not been asked for this at any point in my phone conversation when I bought the policy or in the subsequent letter. I didn't even know where I would get it from. Been buying car insurance for at least 40 years and never been asked to provide this. I can understand why you need it but surely you check that. Eventually tomd1 did check with my previous insurer once I provided him with the details he asked for so saving me further hassle of having to do that. Satisfied with the service td1 provided (thank you td1)and the price but dissatisfied with the initial dealings. Online was supposed to save me time and hassle I was told. It actually cost me a lot more of my time and more stress than phoning around for best prices.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? We only request the No Claims Bonus if our validation checks fail to confirm this. If the documentation is required a letter to request this information is sent to you. Kind Regards Rosie (RS3)

Posted 7 years ago

“Had to change the policy so that it showed my husband had now passed his test (a click of a button I believe). The premium didn't come down and instead they charged me £39 for the change. This was just before Christmas when money is already tight. I'll be shopping around when renewal comes up!”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. You are made aware of the administration charge applied to the policy for any change as part of the terms of business. The terms of business are made available to you b before during and after the point of sale. Kind Regards Rosie (RS3)

Posted 7 years ago

“I have recently purchased incurance for my car with you. 1st quote was good. I was asked to send proof of no claims which I did with a photo of my last renewal quote from Swinton. In the mean time I tragically lost my mother due to a cardiac arest on Friday 8th of December 2017 I get to open my mail on Monday 18th of December and my quote has changed and you have withdrawn £96.46. From my account. Your quote is now more than I was quoted from Swinton. Your member of staff was cold and direct had no emperthy told me that I would have to prove that I a letter dated this year with 5 years no claims. As you can understand I am not in a place financially as I have a funeral to take care of. my car insurance is to high for a car that is only worth £85. I am now going to spend my Christmas looking for affordable car insurance.”

Helpful Report

Posted 7 years ago

Hi Firstly, i am sorry to hear about your loss. Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“Couldn't get through and the options didnt work when pressing to get to a department!”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“Cover for a named driver (my partner) to be added to my policy who has a clean licence with full no claims was declined with no explanation? Shocking!”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“I appear to have a motor policy with an underwriter that refuses to add a learner driver. Had I known this at the time I wouldn't have taken the policy. In fact I chose One Call because you provided a competitive quote (via Compare the Market) for policies with and without my daughter included. I want to know where in the documention it states learner drivers are not allowed on the policy. To get a better rating, One Call should switch my policy to another underwritter without charging me any penalties.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? As a broker One Call Insurance has no control over the underwriter criteria and can only offer quotes on the details that you have provided. Kind Regards Rosie (RS3)

Posted 7 years ago

“Not very helpful on live chat”

Helpful Report

Posted 7 years ago

Hi Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided. Kind Regards Rosie (RS3)

Posted 7 years ago

One Call Insurance is rated 4.6 based on 398,767 reviews