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One Call Insurance Reviews

4.6 Rating 398,768 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,768 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous
Verified Reviewer
“Website difficult to navigate, no email address, 'instant' chat far from instant, 8 days after purchase still receiving correspondence. Not happy with service, cancelled and went back to previous insurer.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Unverified Reviewer
“The web chat wouldn't open up. Had problem submitting driving licence details. Eventually spoke to customer service. Had to get code from dvla. Pity website didn't say I need code.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. If the driving licence check fails the website dose inform you that you are able to obtain a check code from the DVLA. Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Unverified Reviewer
“I phoned change car as only had policy for 14 days bit price to expensive, to be told 59 cancellation and the Amount for insurance used. I was told cancellation was busy and someone would phone me straight back and try get better deal no phone call back.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? You are made aware of the charges to cancel the policy as part of the terms of business. You are able to download and view at any point before, during and after the point of sale. Kind Regards Rosie (RS3)
Posted 7 years ago
Maureen
Unverified Reviewer
“The online chat wouldn't open up. I couldn't get online form to accept my driving licence details although it accepted my NCB details. If company is aware of this problem perhaps it should be looked into and corrected. Customer services said it is a problem for most. After many calls...dvla and one call I managed to get it sorted by providing a check code. Perhaps your website should indicate this is needed. Would save phone call to one call then dvla then one call again. Not had issues like this before with any insurance company.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. If the driving licence check fails the website dose inform you that you are able to obtain a check code from the DVLA. Kind Regards Rosie (RS3)
Posted 7 years ago
Stephen Flett
Verified Reviewer
“Kept getting disconnected”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Andrew Hinton
Unverified Reviewer
“2 things: - Ridiculous cost for adding my father as a named driver so he could take my car to be sold. This is a standard service for most underwriters and I was surprised when I heard it wasn't allowed with the underwriters you use. - The cancellation fee was very high. - I don't want to be contacted by the finance companies you use - I just want to deal with OneCall. This has caused extra confusion as when I cancelled Close Brothers contacted me saying there was an additional £200 approx of payments to still make to them directly. The person on the phone for one call advised that I contact them directly. I shouldn't really have to do this.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Verified Reviewer
“The quote for car insurance with my 24 year old son added as an additional driver was ridiculous! I have since cancelled my insurance with you and managed to get another policy for only £60 a year more instead of £1400. Even including the cancellation fee i have still saved another couple of years insurance money!”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? As a broker we have no control over the additional premium quoted by the underwriter of the policy. Kind Regards Rosie (RS3)
Posted 7 years ago
Andrew Fox
Unverified Reviewer
“Had to call again to request that you send me a copy of my insurance policy after the 1st operator said she did. Not great”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Unverified Reviewer
“I have no idea what has happened with my claim and i can only assume that you are not persuing the other party. I am happy my car has been repaired quickly but am not sure what the consequences of the claim will be when it comes to renewing in January”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Did not resolve issues regarding no claims bonus with previous ensured company”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Called 3 times in 1 day before my query was sorted with a £40 diabolical admin fee”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Worried
Unverified Reviewer
“I had a fraudulent person taking money out of my account and when I asked onecall about it they knew nothing and didn't even want to take the matter further.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Automatic renewal £480 called up reduced to £340 if I went direct debt so I did now struggling to get my money refunded. You shouldn’t put you’re customers through this!”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Tracy
Unverified Reviewer
“i was charge for a change of address after being with your company for years, and yet again next years renewal has gone up by £100”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. You are made aware of the administration charge applied for any change as part of the terms of business. The terms are made available to you before, during and after the point of sale. As a broker we have very little control over the additional premium charged by the underwriter of the policy. Kind Regards Rosie (RS3)
Posted 7 years ago
Carol Gash
Unverified Reviewer
“Absolute nightmare”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Verified Reviewer
“Didn’t help with my query at all”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I' ve paid for house insurance online and 24 hours later I have not received any kind of acknowledgement of One Call having received my payment. Right now, I don't know whether they accepted my payment or whether the insurance has gone through or not. A relatively quick acknowledgement of receipt of payment would be appreciated. Thank you”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Verified Reviewer
“As an older customer of One Call Insurance who I have been with for the past year I have found all your team very quick thinking & not very tolerant. I don't think I will be renewing withe yourselves & I will not be recommending your service to any of my friends.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Live chat was a complete waste of my time I will have to phone when I have time”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Verified Reviewer
“Asked how to get my insurance schedule operater promised to send it immediately by email instead she sold me more package of excess reducer and still waiting for schedule which requested by the mortgage company!! Frustrating”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,768 reviews
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