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One Call Insurance Reviews

4.6 Rating 398,768 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,768 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Abigail Mclean
Unverified Reviewer
“No advisors available to talk to when opening hours say between 8.30am and 6pm and called at 4pm Told by a machine to call back between 8.30am and 6pm next day.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. One Call Insurance are open 8am to 8pm 7 days a week, however we do use companies for the direct debits that have shorter opening hours. Kind Regards Rosie (RS3)
Posted 7 years ago
Karel
Unverified Reviewer
“The agent was very slow. Sometimes I had to wait 2 minutes to get an answer. Because of this I went back doing my work and when I switch back to the agent a minutes later he just closed down the conversion, so I could start it again.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I still haven’t received my new insurance documents that was renewed in july”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Your live chat kept dropping out x”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Keep being cut off from your live chat”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
David
Unverified Reviewer
“They were unable to help me ...I was able on all my old insurance companies to phone up and get my son put on my insurance for few days .. but seemingly this is NOT possible with onedirect! I will not be renewing.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Unfortunately as a broker er can only offer quote if the underwriter of the policy offer this facility. Kind Regards Rosie (RS3)
Posted 7 years ago
W.Simmons
Unverified Reviewer
“I got an email saying that you were going to cancel my insurance over no proof of no claims discount I had already sent it 3 times I think it is very poor service for a new customer to be told your going to cancel my insurance after only been with you for 12 days”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? It might be that the proof you have sent in is not acceptable proof. Kind Regards Rosie (RS3)
Posted 7 years ago
Kim
Unverified Reviewer
“everything from day one. I was told there was a problem with my driving licence when there was not. Then I received my policy all ok. since then I have had numerous emails saying my insurance was going to be cancelled as recently as today.spoken online to someone who said its all ok. Idont know what has happened but I dont think its a good start for a new customer. I have asked them not to send anymore emails suggesting I am not insured if thats possible as it is very unerving.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
MISS V Hurrell
Verified Reviewer
“My premium doubled because a previous claim is still open and although its a non fault claim was informed that untill it is settled its a fault.provided evidence from previous insurers but still ended up canceling and replacing policy. Losing £80 and paying a further,£400' brings my total to £800. The MOST I have ever paid in my life.I have 14 years no claims. So not a happy customer.Feel ive been truely stitched up.would never recomend this company”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? If a claim is outstanding this can alter the premium as the insurers normally quote this as the highest risk in case the claim dose not settle as a non-fault claim. Kind Regards Rosie (RS3)
Posted 7 years ago
Adrienne Hesford
Unverified Reviewer
“Lack of specific details in your communications, a lot of waiting time on phone, unclear requests from you. The best help I received was via chat line.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Stephanie Partington
Verified Reviewer
“First chat ended up being disconnected and then the second chat couldn’t give me the quote I wanted as the system wasn’t responding? Can’t help but feel that this was because it had gone past 8pm and the person wanted to finish their shift for the day!”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. After reviewing the chats I can see that is shows the visitor has left the chat, I apologize if you lost connection. Kind Regards Rosie (RS3)
Posted 7 years ago
WILLIAM BELL
Verified Reviewer
“jd9 was very helpful and courteous. one call I am sorry, but I constantly find you to be very expensive compared to other quotes I have explored. I as a long standing customer always feel totally ripped off and dissatisfied with every enquiry I make with you. When it comes to renewal, I will reluctantly be looking elsewhere.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. As a broker One Call Insurance have very little control over the premiums charged by our underwriters. Kind Regards Rosie (RS3)
Posted 7 years ago
Neil Wallace Cameron
Verified Reviewer
“It took approximately four hours of swearing and two polite phone calls to your kind and re-assuring staff to achieve the basic essentials ( I hope ) of simply insuring a car. Example: To get INTO this section on feedback, I had to click a box marked LEAVE. That about sums up the whole of my experience with your website - what apparently makes sense to you is complete nonsense to me. Hopefully I only deal with you when setting up the insurance, but that means I have to re-set my brain once a year to try and understand your labyrinthine process, caveats and warnings which make trying to be honest and answer correctly a complex and difficult process. Do you ever actually sit silently beside an average person like myself and see how difficult for the once-a-year-user your systems are to navigate ? I could go on, but you get the flavour of my frustration, I'm sure . . . Neil.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Robert Brown
Verified Reviewer
“I felt customer service agent very abrupt!!! She kept over talking when I was speaking " So what was it did you send a email or go to our website because we don't have email " not professional.”
Helpful Report
Posted 7 years ago
Fran Hewson
Unverified Reviewer
“girl i spoke to did not want to help told me to call back , i did not and went to another company for my insurance.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Was left on hold for 39 minutes without been told what was happening”
Helpful Report
Posted 7 years ago
Hi Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided. Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Verified Reviewer
“Spent too much time being transferred from dept. to another regarding my querie. Yesterday afternoon eventually I ended the call due to my frustration. Today I received help from mc1 who managed to sort out difficulty with claims dept......my call was being transferred to them then was told"the other person has hung up". Am thoroughly dissatisfied with the whole experience.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Anonymous
Verified Reviewer
“Could have been more helpful”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“,Renewal very high,had to ask what renewal price was,received no renewal letter .Asked to sent me NCB , sent but was incorrect ,had to phone 3 times to get correct information.”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)
Posted 7 years ago
Ian Mackenzie
Verified Reviewer
“Might come up cheap but check your small print cancelled my policy and just been stung for £154.66 cancellation. willIam from customer services was hopeless just get saying sorry we can't help you morale of the story read the small print and stay away from one cal”
Helpful Report
Posted 7 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Thank you for providing your policy number. I have looked into the file and can see that we can reduce the outstanding balance, I will send a letter to you to confirm this in writing. As a broker we are unable to backdate the policy without confirmation from the underwriter of the policy. Kind Regards Rosie (RS3)
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,768 reviews
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