One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,790 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have reduced the amount I drive on a daily basis and the type of driving I do and would honestly expect a reduction in premium let alone an admin fee to notify the company of the changes to my policy”

Helpful Report

Posted 7 years ago

Hi while I appreciate your frustration as a broker we have no control over the premiums provided through our panel of underwriters, ultiamtely we can only enter the information provided by you to obtain the best quotation available. Regarding the fee A broker is an administrator for insurers, to operate as a business we charge an administration fee to cover the cost of administrating the insurance. Any change to a policy whether it be a change of address or adding a claim that was not disclosed, would subsequently incur an administration fee as there is a cost involved to us as a business in making these changes. This process is no different to a garage charging a cost for labour when replacing a exhaust for example. Kind regards Steven (SH4)

Posted 7 years ago

“It took me 8 attempts on the phone it give information, and then I was not allowed to give that information. It took over 25 attempts to get through to your online chat and I am still not sure if the address on the account is changed as requested as the member of staff said she would look into it then after I said thank you she ended the chat”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“All I wanted to do was transfer my current reg number to a different car starting on 18/11/20., having told the agent that it was a personal plate and that I would be collecting the new car on this date and that I still needed insurance on my car until then. I was e-mailed two certificates both of which had the wrong registration number on them, ie the number that is on the car now and NOT the number it will have on it on Saturday.. Two phone calls lasting over 30 minutes in total. The on- line chat was not working as it should have.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“had to call twice to get no claims certificate issued with correct number of years.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“The ratings for an insurance firm don't mean a great deal if you only include the service received when applying for insurance. What really matters is what happens after that. I got a fair price for my car insurance, but then was hit for a further £124 a few days later because they said I had classed a previous claim incorrectly. I answered the questions honestly when applying, but because the claim has not yet been settled I should have classed it as 'at fault', even though it is patently obvious that the other driver was at fault. Maybe I made the mistake, but to penalise me so much for this minor mistake should be a warning. I have requested that the issue should be reconsidered. I await a reply...”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“Web site is badly designed Cant use chat as always busy Taken 2 hours so far to just get a price”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“Difficult to follow. Form too big for screen. Letter re 14 day cancellation for "not validating license" extremely threatening”

Helpful Report

Posted 7 years ago

“I was on the call for 30 minutes. My partner was refused insurance, then it was a "computer error". I was entitled to a refund of £34 but what a surprise, the cost to add my partner was £39 so I had to pay £5. I then wanted 7 day EU cover @£30. This was organised but the documents promised weren't sent, only the EU cover, which is useless without the basic documents. Do I really want another 40 minutes out of my life on the phone to One Call? Oh and what about my admin charge?”

Helpful Report

Posted 7 years ago

Hi while I appreciate your frustration we are an insurance broker, a broker is an administrator for insurers, to operate as a business we charge an administration fee to cover the cost of administrating the insurance. Any change to a policy whether it be a change of address or adding a claim that was not disclosed, would subsequently incur an administration fee as there is a cost involved to us as a business in making these changes. This process is no different to a garage charging a cost for labour when replacing a exhaust for example. Kind regards Steven (SH4)

Posted 7 years ago

“Difficult to contact once policy taken out”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“I havnt even started my policy and told I had to pay nearly £50 for the admin cost if I wanted to cancel the policy I asked about the 14 day cooling off period and apparently it is different with brokers.I am angry that I changed my mind but still forced to take on the policy because of the fee I don't think this is fair”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“Your website application process is flawed. I have just been charged a £ 39 (reduced to £ 20 after I complained) Admin Fee for changing NCB years on a policy. Your on-line question should ask "Are you claiming NCB? This can ONLY be claimed on a single vehicle!!" It actually asks how many tyears NCB you have and as I am a cardful driver this is currently 9 years on a Protected Basis. A tiny "i" button is not good enough and I feel that you are ripping people off with this charge.”

Helpful Report

Posted 7 years ago

“They were the cheapest, but no prizes for guessing why. It took forever to get some simple car insurance arranged. I uploaded the documents they asked for but heard nothing back. Finally I contacted them, and they said I needed to upload different ones (but no one had called to tell me this). I spoke to someone via live web chat, who said they couldn't help and I needed to phone. This meant the next day as everyone had already left for the evening. I called in the morning, and they said the other of my documents was no good either, so I had to upload an alternative and call them yet again. They finally said they had the right documents and would email me my insurance certificate, which needless to say they haven't. In the meantime, my old insurance expired several days ago.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“I telephoned to get a quote for changing my insurance as I was buying a much smaller car and having got quotes from a comparison site,including a quote from yourselves.I was told from an operator talking very fast that there would just be an admin charge of £39.Nothing about my premium being a lot less,I'm talking £100 here or any refund.I decided that I would be cancelling and even after paying the £59 cancellation charge she then told me there would be a refund of £98.46.How can this be good business?”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. You are made aware of the charges that will apply to the policy for any changes made. As a broker One Call Insurance have very little control over the rates provided by the insurance underwriters. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“I have already telephoned to say that I felt that the agent who handled my call on Friday morning showed less than the usual courtesy and understanding, bearing in mind that I have been a customer for a few years. Nor did I appreciate the £39 "administration charge" for simply transferring my insurance to a new car. As a result I shall be reviewing our use of One Call when my premium renewal becomes due.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. You are made aware of the administration fee applicable for any change as part of the terms of business. The terms of business are made available to you before, during and after the point of sale to download and view on our website. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“It’s expensive, and the constant emails about not using your vehicle is ridiculous, you feel like you are being watched constantly never again!!!”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“Because we had previously spoken to another member of your insurance team before we changed our car my husband Roy found your staff member to be very offish and kind of aggressive in her attitude and answers for what reason we are not sure and for this reason we will be looking at using another company when our renewal is due.”

Helpful Report

Posted 7 years ago

“Names spelt wrong on the insurance certificate and correct on the schedule, address miss spelt and out of alignment. Does not inspire confidence should I need to make a claim!”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“Felt the increase was very high, when I done a quote on line the new vehicle came up at £270 something but Aaron quoted £405.59 why is this?”

Helpful Report

Posted 7 years ago

“Couldn't understand salesperson in phone. Spoke too fast. Card then declined & transferred to another agent. Then phone messages were placed in a loop & couldn't get back to talk to a person. Very frustrated.”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

“First class service but still waiting for e mail of insurance”

Helpful Report

Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Rosie (RS3)

Posted 7 years ago

One Call Insurance is rated 4.6 based on 398,790 reviews