One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,851 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,851 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I WAS HAPPY WITH THE WAY YOUR AGENT DEALT WITH MY CAR SWAP OVER BUT UPSET AT THE ADMIN CHARGE OF £39 ON TOP OF THE PREMIUM THAT I HAD TO PAY. I WILL REVUE MY CONTINUED INSURANCE WITH YOU IN FUTURE MR ROGER T WILSON 3CT187PN”

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Posted 7 years ago

“I had a fault with my books my local plumber advised that I contact Worcester boilers for a quote as it would be a special part and at the same time inform the insurance company as it would be an expensive repair, having phoned the insurance brokers I was told that it would not be covered as it was a new for old type policy, not happy, insurance cancelled”

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Posted 7 years ago

“No reduction for having an NACOSS approved alarm, £15 surcharge for having made an unsuccessful claim several years ago. (It's always safest never to claim on insurance!)”

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Posted 7 years ago

“Disappointing. Poor comms. Unnecessary charges. Right hand doesn't know what the left hand is doing”

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Posted 7 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)

Posted 7 years ago

“I insured my car with you online a few days later I bought another car I rang to update my details, as my first quote had been very reasonable I was shocked that for my new car your quote was £90 more than the best that I had found, your company looked to see if they could better what they had offered me . but I was told that it was on par with other quotes, I wasn't happy as I was told to get out of my old quote on top of what I had already paid I would have to pay more money, when I looked on line your company was offering a quote off £225, £45 less than what you charged me, this has not been a good experience using this company and I will not be using it again”

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Posted 7 years ago

“I´ve been for weeks trying to contact the One Call just for an address update without success, even trough Live Shat wich I finally did today. I think this co needs to improve the relations with customers.”

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Posted 7 years ago

“You treated to cancel the car insurance unless you had driving and national insurance numbers never had to do that before”

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Posted 7 years ago

Hi I do apologize that you feel dissatisfied with our service, while I appreciate your frustration this is a very helpful tool for policy validation and sadly is coming in to force with multiple insurers since driving license counterparts stopped being provided which used to be the standard document used to validate driving history. Kind regards Steven (SH4)

Posted 7 years ago

“Bs7 not that helpful to be honest”

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Posted 7 years ago

“On the phone being changed spoke to 8 people. Your colleagues dont know enough or correct info”

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Posted 7 years ago

“Not happy it cost me £39 pound addmin to add my son when the extra cost to my insurance was £32”

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Posted 7 years ago

“Got passed from one person to another when enquiring about putting my daughter who is a provisional driver, on my policy. Then was told there was nobody there today who dealt with these enquiries. I would have to wait until tomorrow!”

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Posted 7 years ago

“The person chloe ce2 was very helpful and gave very good information but trying to get documents to you is a problem. I am thinking of cancelling and going back to my old insurer”

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Posted 7 years ago

“Your system is too long winded; time consuming and the duplication of the same questions and information from different individuals is mind blowing boring and uneccessary as I had completed the online questionair on the moneysupermarket.com site. I will think twice about contacting/using your company in future!”

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Posted 7 years ago

“£40 admin fee to change vehicle is a disgrace.Policy expires soon,won't be back.”

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Posted 7 years ago

“After trying for an hour and being told my call WAS important I eventually spoke to an agent. This lady was helpful and at the end of the conversation I thought that I had my matter sorted out. I enquired about my certificate and was told it was being sent out by e-mail directly.............................When I checked m e-mails about half an hour later I found that the document contained two errors. I tried to phone again but seemed to have joined your call is important queue. I have work to do and cannot sit on a phone for hours on end It is now well over two hours and I am still awaiting to request correct documentation. AS for trying to have an on=line chat ........well te system does not work.”

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Posted 7 years ago

“""I had a non fault road traffic accident but because the person responsible walked away and was not insured and vehicle was not resisted, I had to claim against my insurance company so now YOU have put on record that i was at fault for this accident and i will be penalised for years to come . Your operator was not very helpful and kept repeating "thats what insurance companies do". I am now forced to take this further to clear my name. THANKS”

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Posted 8 years ago

“Whilst the advisors were very friendly, I am not sure they are aware of the moving home process, covering the new home under risk after contracts exchanged, whilst keeping your current house insurance live and not starting your new home insurance until the actual move date. I'm confused! Getting a new quote elsewhere.”

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Posted 8 years ago

“""i have had to wait at least 8 minutes on several times as also my wife on her mobile i suggest you could employ more in the busy times less stress on your customers.”

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Posted 8 years ago

“"Very difficult to get through and was then provided with incorrect information. I spoke with two different people on two different occasions and neither were aware of the process for accessing the legal aid service.”

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Posted 8 years ago

“""It took 4 different departments, and not all of them 'happy ' for problem to be dealt with”

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Posted 8 years ago

Hi, Sorry to hear about the circumstances you have experienced, if you coule provide a referrence number for me I would be more than happy to take a look into this and come to a resolution for you. Many Thanks Lee

Posted 7 years ago

One Call Insurance is rated 4.6 based on 398,851 reviews