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One Call Insurance Reviews

4.6 Rating 398,907 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,907 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Wendy
Unverified Reviewer
“I did live chat as I needed my insurance certificate emailing to me again so as to print it off.This never happened.I am still waiting!”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Ian
Verified Reviewer
“Because I'm NOT Happy with the change over with my policy”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Couldn't give me explanation why my premium has gone up £8 a month for renewal”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Unverified Reviewer
“Takes too long to wait to speak to someone. I tried on and off for 3 days before I got through”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Verified Reviewer
“lengthy process, extra stuff mentioned after paid. hb8”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Alan.Tea
Unverified Reviewer
“The price was good, but it was quite stressful, so not an acceptable (***). Ba3 was helpful - but a bit pushy. I had to repeat everything I had already done on line. And "extra stuff" was mentioned after I had already paid. I hope it is worth the trouble I took.”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Unverified Reviewer
“Could not get through on the phone. Always at least 19 calls ahead of mine. Finally got on Live Chat. TD1 was very helpful. Cost of changing address was extortionate, as it is a legal requirement to do so, THIS SHOULD BE FREE.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Just ask operator to send details of my insurance as I had lost my certificate online due to a PC fault. He said he would re send to my email. No email was sent”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Verified Reviewer
“When I first contacted you on the evening of 17th August your agent Logan said that the system was down and that he would call back around 1000am the following day which he duly did. I confirmed the price with him of £318.00 as we were paying by direct debit and said that my wife would contact him the next day to make the payment arrangements. When I found out from wife that the cost of the insurance had gone up to £331 to say I was angry was an understatement. At no time did Logan tell me this because if he had I would have checked out some other insurance companies. Apparently, my wife tells me, it was because we were renewing the day before expiry, again Logan did not mention this and I have never come across this before as I often leave my renewal until the day before. I feel that this is blatant miss-selling by this agent and is actually dishonest practise. I did try and speak to one of your supervisors (Dan, in new business) and whilst a message was left I have still not heard from him. So overall not a good start and I feel extremely aggrieved by the service we have received thus far and would very much like to hear how this issue is going to be addressed. Regards, David Bond”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Verified Reviewer
“Spent 4 hours on 2 calls trying to get through??”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Dee
Unverified Reviewer
“Promised me 10% off my renewal if I completed the survey but never told or showed me how to claim it or enter the user name the email told me to use, (zb1). The actual call that I made re the claim was handled well; pity the follow-up wasn't of the same standard”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Unverified Reviewer
“Too slow to answer and too many options repeat. No chance of live chat after waiting 10 mins.”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Unverified Reviewer
“Passed onto 3 people before resolved a simple change of start date to the policy and was on the phone for almost 20 minutes”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Richard
Unverified Reviewer
“Insured an old 1994 peugeot 106, i have been driving for over 30 years and have had insurance out with other companys on this car many times in the past without any hassle but with one call i kept getting letter after letter wanting more and more information and for me to send proof of everything though the post, it was a lot of hassle for such a simple policy on a old banger.”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Natasha
Verified Reviewer
“This is the second year I have held my car insurance with One Call. I renews because the first year I had had a no fuss experience. This year I have been very disappointed with the way you have entered communicated with me and the tone of the communications. I have changed address and amended this carefully on the phone but then received a notification of cancellation letter yesterday. I have contacted you today and been informed of the error but still I feel the way you communicate with customers demonstrates mistrust and lack of respect.”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Adrian
Verified Reviewer
“I was cut off our phone call half way through, no return call so having to go through the system and waiting etc again.”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Unverified Reviewer
“Secure code failed. DVLA form said incomplete despite being complete the other issues were DVLA based”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
C Wisdom
Verified Reviewer
“my policy been cancel because am a week later an my payment.”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Debbie Crabtree
Unverified Reviewer
“Couldn't contact anyone wS pushed from phone number to phone number and still did not get through to correct department”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
D
Unverified Reviewer
“yd2 was good it was just the message that was bad - taking further advice on getting another quote elsewhere”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
One Call Insurance is rated 4.6 based on 398,907 reviews
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