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One Call Insurance Reviews

4.6 Rating 398,852 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,852 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

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Anonymous
Unverified Reviewer
“"" it's so hard to get the right information from the correct person the broker they were not very helpful and very quite rude I feel like they don't do a lot for your customers but they are happy to take money”
Helpful Report
Posted 8 years ago
Lucien MacDougall
Unverified Reviewer
“""£39 admin fee just to change an address. That is excessive given that algorithm's and computers do most of v the keg work.”
Helpful Report
Posted 8 years ago
Jude
Verified Reviewer
“The operative I spoke with had little knowledge of the policy, the wording and failed to see the unlikelihood of the policy wording. The conversation was abrupt.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Sharp abrupt manner”
Helpful Report
Posted 8 years ago
Tony
Verified Reviewer
“Service was fine it was the excessive admin fee of £39 that was OTT”
Helpful Report
Posted 8 years ago
Mark, Swindon
Verified Reviewer
“""sorted out all of my home & contents policy to complete this normally takes 30 mins but 2 days later still waiting to here back not a happy new customer might look else where”
Helpful Report
Posted 8 years ago
Thomas Edward Brett
Unverified Reviewer
“"Onecall attempted to remove money from my bank account using an old expired debit card, without my authorisation. My bank has stated that this was illegal. This caused problems with cash flow for me.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“the online chat is difficult and as useless as trying to get through on the telephone..and another company my wife uses do not charge for online changes to policies you charge £39 everyttime a change ids made..i shall be changing companies in future.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Had to ring a number of times to get documents emailed.”
Helpful Report
Posted 8 years ago
P Arnell-smith
Unverified Reviewer
“The service was okay ,but overall it took an age just too give you my card details .had to go through it all and listen whilst you told me everything that wasn't nessasary .surely you can set something up for the likes of a simple thing like that.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“My problem not sorted”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“£15 to change a car registration and £39 admin to change a vehicle mid term, beware of cheap policies with high fee's if you change car mid term.”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Verified Reviewer
“The phone service was excellent but after being quoted £10 admin fee the email invoice gave £39. Also I could not open documents in one email and in another email could not save them, or export them as they were locked with a password created by One Call Direct. Very disappointing.”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Verified Reviewer
“I didn't feel my query was understood.”
Helpful Report
Posted 8 years ago
Karen Taft
Verified Reviewer
“It's just those infuriating automated lengthy options you have to go through at the first contact! I simply wanted to ask if I could insure myself on my current policy for my sons car for a day. Took a ridiculous amount of "filtering" to be told it wasn't possible. Maybe that's how you keep the premiums down, I don't know. Sometimes you just want a real person!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“Good service, ba3 knew her job.”
Helpful Report
Posted 8 years ago
G Taylor
Verified Reviewer
“Your call centre lady ba3 was perfect, Your system is rubbish, One Call,.not a chance, over 90 mins to get through with 3 calls, No documents sent after 24 hours until the second call via live chat. ( As after 30 mins, using 3 phones, awaiting a call to be answered I gave up. ) System to retrieve docs not advised, Only by trawling through did we get to print them. Staff fine, System poor.”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Tracey Wheeler
Verified Reviewer
“I rang to find out how much it would be to add my daughter onto insurance for a short period and was told I had to do this on line which was not convenient. I was not informed of this at the time of taking my insurance out with you- I specifically said during the initial call for taking out the policy with you that I would want to add my daughter onto the insurance at some point during the policy and did ask at the time for a quote but was told that they couldn't quote me until I had a policy with you. On attempting to get a quote via the link Sent to me, it then wouldn't find my car via my registration. So how am I supposed to get a quote???”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Verified Reviewer
“So far I have had to prove that I have not had a claim with my previous insurer which was very drawn out: I had to try and work out what the issue could have been and then provide evidence of a non- claim. One Call didn't say in the first instance what form this had to be in so the first email from Admiral was inadequate and I had to get a letter on headed paper. I complied with all of the timescales stated and One Call still charged me £39.00 which I believe has been credited but feels very wrong. They couldn't even state in the 'misrepresented claims history' letter what vehicle the alleged claim was for. I'm having problems viewing my insurance documents (Adobe issues) but both times I had contact with a handler, they tried to 'upgrade' my policy (or sell me something).”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Wendy
Unverified Reviewer
“I did live chat as I needed my insurance certificate emailing to me again so as to print it off.This never happened.I am still waiting!”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
One Call Insurance is rated 4.6 based on 398,852 reviews
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