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One Call Insurance Reviews

4.6 Rating 398,907 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,907 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

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Sd9
Unverified Reviewer
“On holdfor a few minutes but then query dealt with very efficiently.”
Helpful Report
Posted 8 years ago
Alan Rutherford
Unverified Reviewer
“I submitted my review yesterday and I was surprised to receive an email today saying my identity was unverified even though I had given my name Alan Rutherford plus my email address as requested why does this company keep asking the same questions over and over I'm afraid after only two days my confidence in this company is beginning to wear a bit thin. As I have 14 Days to change my mind if this silliness doesn't stop I may yet change my mind.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“i purchased a policy online and after providing my credit card details it came up with a message saying that something went wrong. i contacted the customer care and they passed me from one to another and waited over 70 minutes!!!!!!”
Helpful Report
Posted 8 years ago
Alexander J. Maciver
Unverified Reviewer
“You are very difficult to contact by phone. Lots of waiting and pressing of buttons. Coud you not put a person on the end of the line to talk for us that are not good with computers”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Mrs Elaine Coley
Unverified Reviewer
“Very unhappy”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Unverified Reviewer
“Extra premium added on quotation for misrepresentation. Facts were wrong so tone of letter threatening so would not reccomend the one call service”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven
Posted 8 years ago
Anonymous
Verified Reviewer
“Dear One Call. I have been with you for many years and valued your efficient and professional service, but this time round it was the opposite. It is something I don't wish to repeat and hope from my response your service will improve. I rang to renew my insurance by a specific date and by this date would be at a new address. One small enquiry ended up me being passed around, waiting huge amounts of time on the phone and taking three consecutive days to resolve. I had to take time off work to correspond with you. During these few days I researched Confused .com for insurance quotes and your quote compared to my search was significantly higher (£240/£470) and I felt that I had done the work for you. All in all poor service, very stressful (at one point I was told 'not' a registered customer) and all due to forthcoming change of address. On top of this I was asked to pay more insurance until the due date even though my circumstances were not going to change until then and this added to the time it took for me to pay for insurance. This experience has cost me a lot of time, loss of pay taking time off work and a 50% increase in my insurance based on a car of very little value and gaining much more secure surroundings. When it comes to insuring again I will really question my loyalty to you, but thank you for insuring for another year. With regards from Catherine”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“After being on the phone for about 40 minutes and being put on hold 4 or 5 times they were apparently unable to process my payment.. So I've now got to phone up again to spend another lifetime trying to pur a payment through...”
Helpful Report
Posted 8 years ago
Lynn Gray
Unverified Reviewer
“Insurance price ok-operators need customer service training - remember customers keep you in a job!!”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“First I was cut off. Rang back, advised to ring another number, which I am unable to do during the working day. They don't have an email address for queries which is a annoying. Live chat was constantly off-line. Had to revert back to a good old letter and post it. Still awaiting information, but the letter was only sent a week ago.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Rip off Specialists”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“yd2 I was given different information about changing my car on the policy, and the price was not competitive even from the same provider. its just a numbers game and you dont get a real answer. how can a car in group 18 be more than a car in group 26?”
Helpful Report
Posted 8 years ago
Mrs L Kitson
Verified Reviewer
“Repeatedly refused to accept NCB proof, although this could have been verified by telephoning my previous insurers.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“it took a number of phonecalls to get information, most stressful insurance I've ever taken out”
Helpful Report
Posted 8 years ago
Colin Dilley
Verified Reviewer
“The first agent who spoke to me Jak Megraw was very good in manner and really put himself out to help me.The second one just could not be bothered:- everything I asked was too much effort and infact he told me to forget what I was trying to do and leave it till a problem occurred sometime in the future”
Helpful Report
Posted 8 years ago
Lynn Gray
Unverified Reviewer
“The operator was condescending, telling me to 'be careful' to a avoid 'further accidents' when I had lost my no claims bonus!! More customer training sessions needed I think!!!!”
Helpful Report
Posted 8 years ago
Margaret
Unverified Reviewer
“Unable to print off the insurance documents.”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Unverified Reviewer
“I rang to advice that I'd moved house,thinking it was a simple task, however the agent informed me that I'd have to pay the outstanding balance on my account, that she had found me the cheapest policy which was £6 a month more than I was already paying. I didn't find her one bit helpful, she was like a robot with her replies not at all helpful. I cancelled my policy I was that annoyed . Won't use one call again & will tell friends & family never to.”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
John Drew
Unverified Reviewer
“They not the best Compton deal I put my wife on my insurance by mistake and they changed me nearly £70.00 for the luxury of a few days for that will be using them next year for myself or the wife”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
Anonymous
Unverified Reviewer
“I was left on hold for quite a while to start with then I was told I would get a call back in 30minutes after she had spoken to my previouse house insurance but she didn't call me back”
Helpful Report
Posted 8 years ago
Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)
Posted 8 years ago
One Call Insurance is rated 4.6 based on 398,907 reviews
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