One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,955 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,955 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Call quality is good, £39 admin fee with no additional premium charge due is a rip off.”

Helpful Report

Posted 8 years ago

Hi Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Steven (SH4)

Posted 8 years ago

“This is the second time I've been mislead on the price of insurance. I will not be areturning customer”

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Posted 8 years ago

“Call with jf3 was fine except message being delivered. I was being accused of misrepresenting my claim history due to OCDs mistake! The emails and text with broken merge fields look like scam emails so I am concerned about their overall professionalism.”

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Posted 8 years ago

“I don't understand why: 1) why when enquiring about a no fault blame you told us not to rely on advice given by police 2) why you asked for so much data you already had 3) your lack of empathy 4) you were difficult to hear on the phone 5) why LB9 despite advising we wait has now instigated a full claims process”

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Posted 8 years ago

“I was disappointed because when I went for the first time they was good but ive been with you for a few years quote came through but was higher than what was on line , queried it got the same as on line only to find my excess had gone up to £450 not the £50 that I requested on line . I shall be looking for another company when my insurance is up for renewal . I went to business as that was the nature of my job , when I changed jobs I wanted to return to private and was told it was not worth it even though I was willing to pay the fees for altering it , I was trying to reduce my out goinings”

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Posted 8 years ago

“for some reason, every time one of your team calls me they call me Mr Helen. It's very frustrating and I feel it's rude. I'm tempted to cancel insurance with you and go elsewhere.”

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Posted 8 years ago

“Put on hold for 15 mins or so to get through to claims line only to be told that I had to report incident to another insurance company.Why didn't One Call Insurance advise me that in the first place.”

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Posted 8 years ago

“Didn´t expect that the upgrade will take the money days before the due date. Im5”

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Posted 8 years ago

“I was given a very high new renewal quotation and i had no changes from the previous year nor any claims from £63 to £166 pm and was not given a convincing explanation of how this came about so I sadly left after 2 years of good service.”

Helpful Report

Posted 8 years ago

“I rang to inform that my car was damaged by a person who has admitted liability not to make a claim. I gave all details etc but it now seems I,ve made a claim plese correct this.”

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Posted 8 years ago

“The advisor was very abrupt and not interested in dealing with customer service queries.”

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Posted 8 years ago

“Called today (1302 ONE CALL number) to ask if there was an excess in getting a chip in my screen plugged. The person on the phone after going through security was very professional and polite however her knowledge of my cover was poor even after asking the same question 3 times " i have a chip in my windscreen is there an excess and what would my excess be to get it fixed." i did not get an answer. I then went on and called the number given for glass (0203 SECOND CALL ) and that was even less helpful, i had to book a call out to my house to find out a cost and then when the local branch National Glass called back i eventually got a price for a windscreen chip...... WOW one call insurance”

Helpful Report

Posted 8 years ago

“10th in the queue, when I got through I was told that my address change 4 months previously hadn't been updated (even tho I received a email to confirm I had), I was through to the wrong dept and I Had to call back again to get the correct dept. When I eventually got through to the correct dept I was told I didn't have legal services cover (even tho this comes as standard with home insurance policies), not accepting this I requested to speak to another agent who was lovely and agreed I did have the cover ( the reason I have rated the device poor and not very poor).”

Helpful Report

Posted 8 years ago

“i have just phoned 3 times to change my car , I have given them as much info as i can still not done, asked if they could phone the garage if they what any more info , o no can,t do that , not happy, will try again tomorrow”

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Posted 8 years ago

“Very poor service when I phoned One Call Claim line to report a chipped front windscreen. It took 4 phone calls to get it sorted. Apparently they use different Windscreen Repair companies depending on which underwriter is on your One Call policy which is fair enough but their claims dept will not necessarily pass you to the correct Repair Company first time. I was passed first to Nationwide Windscreen, then back to One Call, then over to Claims (again), then to National Windscreen. Took 30 mins on the phone to get this simple simple windscreen repair booked.”

Helpful Report

Posted 8 years ago

“Just changed address and was told l would have to pay approx another 20pounds per month. not very happy as l was told there is more claims in this area.l thought l was paying for MY car insurance [not everyone else] Plus my car is now kept in PRIVATE carpark”

Helpful Report

Posted 8 years ago

“Total talk time approx 40 mins to RENEW car ins....after 23 mins i lost the will and put phone down in which i was mostly holding rather than talking...please sort this out or i will change companies nxt year...yes its ONE CALL...but its a mighty long call !!!!!”

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Posted 8 years ago

“Received a quote through a comparison site when rang for confirmation over £100 pounds more. Details had not changed.”

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Posted 8 years ago

“Renewed insurance ok no problems. A few days later a guy called trying to get me to lower my excess by paying higher monthly payments told him no thanks. Two days later on a Sunday of all days the same guy calls again trying again to get me to pay more monthly. Told him no and hung up. I complained via email but ignored.”

Helpful Report

Posted 8 years ago

“I initially insured with One Call as they were the cheapest. When I purchased a new car and wanted to transfer the insurance, the cost was very high. I called back later and spoke to someone new and enquired about cancelling the policy and taking out a new one. The customer service representative had an attitude problem, she inflated the price of insuring by approx 70%, then lied about the cancellation refund and went above the terms and conditions telling me I would be entitled to nothing back. Giving One Call a final opportunity to keep my business I asked what were the benefits of staying with them, to which she replied "you wont have the hassle of sending off more documents and updating card details". I thought if that was the kind of service I could get when trying to buy something from them, I couldn't imagine the pain it would take if the worse ever happened and I needed to claim, so I purchased insurance with someone else and cancelled my insurance two days later with One Call. This sales representative gave me a refund as entitled without even challenging it. I have NO CONFIDENCE in ONE CALL INSURANCE.”

Helpful Report

Posted 8 years ago

One Call Insurance is rated 4.6 based on 398,955 reviews