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One Call Insurance Reviews

4.6 Rating 398,571 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,571 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous
Verified Reviewer
“I had to speak to three different assistants because I didn't have all the information required. Instead of my information being passed on, I had to start almost from the beginning each time. Then, just as the procedure seemed to be completed, I was cut off, and I could not get back onto online chat even though the time was 17.05 and not 17.30, the regular cut off time. I have spent HOURS WITHOUT ANY SATISFACTORY OUTCOME.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
William Pikett
Unverified Reviewer
“Simon was great on the phone. My frustration is with web chat - advisors have to handle too many customers at once. This leads to having to repeat questions and supply data on multiple occasions. It takes longer than a simple phone call.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
David.P
Verified Reviewer
“I thought my car insurance was in place with my sons name on the policy....it was not and he had been using the car uninsured..he is a police traffic officer and this could have had repercussions if he,d been involved in an accident.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“NK3 very helpful, but not too sure about One Call as an organisation, I will reserve judgement on that until the current issues are resolved to my satisfaction”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Getting to the right operator was a nightmare, 3 times I phoned, then waited 10 mins only to be told this is the wrong department. I ended up spending an hour before I concluded business.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“Admin charges are a bit much after paying £40 admin fee to change vehicle details then 2 weeks later I get charged £16 to add private plate back on ..... very excessive. But on other hand staff were lovely.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Zulqarnain
Verified Reviewer
“It's about insurance for some bad circumstances I was made some payment late but also paid extra as well. And they make over due even fro. Last two year im with company now I'm paying extra money”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Rebecca Hulme-edwardson
Unverified Reviewer
“Rebecca was helpful but I’m not happy as I have to pay more money - no understanding/flexibility to a genuine error/oversight. Confusing insurance jargon.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“dealt with enquiry cd4 - charlotte she was fine no problems with her at all live chat admin fee feels like a rip off completely unable to get through on phone options not working also held for live chat ....it has taken me over an hour and a half today to deal with simple change this is not fault of woman in live chat it is fault of company unable to speak directly to customer....”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Gareth Griffiths
Unverified Reviewer
“I wasn't happy at the fact I couldn't be insured on a new car that i had bought! So I had to buy out of my policy only to get a new one with someone else who WOULD insure me for a cheaper price!”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Really annoying website trying to get me to buy more stuff, instead of asking me in the first place”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Robert McGlone
Verified Reviewer
“Online chat to amend policy took about 1hr. £39 admin fee is disgraceful. My policy expires 27/6/2018 and it cost me an additional £73.03 to switch insurance to a newer version of the same vehicle because of the exorbitant admin fee. Had to contact later the same day to ask AGAIN for copy of docs to be emailed in order to allow the garage to tax the vehicle.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“After clicking to confirm payment there were then several screens offering upgrades, which automatically selected a higher amount. This made me doubt the cover I had selected, thinking there were some things not actually included. Also I was asked to enter my drivers licence again, and it kept saying I had entered it wrong, despite not saying which numbers I had to enter - I entered them as they were on the card, but it said it was incorrect”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“I was left on hold for so long my battery on the phone died”
Helpful Report
Posted 7 years ago
Ian Johnston
Verified Reviewer
“twice in two years i asked for nationwide recovery to be included in my policy both times i was told it was, only to discover after i had paid my premium that it was just the basic breakdown and then having to contact you to get the problem sorted ( should not have to do this) sadly a poor quality of service. it makes you wonder what else is possibly missing or wrong with the cover.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Martin
Verified Reviewer
“Efficient call handler but was not happy with outcome of the call.£20 excess for every windscreen chip will be charged despite this NOT being in the insurance documents! How can that be charged when not stated?”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Rosemary Stevens
Unverified Reviewer
“To follow up on my review it was not the young man I gave two stars too that I spoke with but one calls policy and charges”
Helpful Report
Posted 7 years ago
Rosemary Stevens
Verified Reviewer
“I rang to inform of change of address which put my payments up from £22 - £35 a month which is disgusting, I live in a d90ead end private road but now pay more insurance than my 22year old daughter who gas a new car, I will be looking to change when policy is ended, it is a shame as I have been with you for at least 4 - 5 years!!!!”
Helpful Report
Posted 7 years ago
"Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Daniel (DP4) "
Posted 7 years ago
Rol
Unverified Reviewer
“I rang one call breakdown cover on the 04/03/2018 at 4.30 pm. I rang more than once over a period of 30 minutes to be told every time that the service was unavailable, and could I please call back later. I found the process very stressful when I was stuck in a foreign place and can't start my car to return home. the whole point of paying for breakdown cover is to eliminate these stressful experiences.”
Helpful Report
Posted 7 years ago
"HI, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Daniel (DP4) "
Posted 7 years ago
Rol
Verified Reviewer
“gave my details over the phone driving licence NI on the 07/03/2018 after i had payed on web site for my insurance had to give them again on the 17/03/2018 after i received a 14 day cancellation letter?”
Helpful Report
Posted 7 years ago
"HI, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Daniel (DP4) "
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,571 reviews
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