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One Call Insurance Reviews

4.6 Rating 398,382 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,382 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Neil
Verified Reviewer
“The online chat is very responsive, and my operator Megan MT4 was very good, clear and precise. Even if the reason I was chatting was to cancel an insurance policy that wasn't the greatest, and the outcome of the chat was that the multiple layers of cancellation fees meant that my refund was less than I thought it might be.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will see if there is anything that can be done to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Andrew Brownlie
Verified Reviewer
“I accepted the quote based on the level of cover and price. Once you had taken my payment details, you then tell me the breakdown cover is very limited, the courtesy car is not available for a whole host of reasons and the personal accident cover ISNT included, you have to pay extra for it. Very misleading and a sneaky way to get someone to sign up for this policy”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“keep on line for almost 15minutes”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“I have been very careful to purchase an insurance and took time to ensure I answered all the questions correctly. I opted for One call because of the defaqto star rating and the included legal and emergency cover although the premium was sufficiently higher. I did not expect to have to be subjected to the extent of advertising and product pushing I had to endure trying to set up the insurance and pay. poor show.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Difficult to get through to on the phone. Once through I was told I had come through to the wrong department so I would have to hangout and go through the hole process again. 3 times I did this and just gave up in the end and used the online chat. One call, more like 4 calls!”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Wanting to charge me for proof of no claims discount”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Richard Powell
Unverified Reviewer
“Your agent EH2 was very helpful and reduced my inusrance premium. The only downside is that I was not offered this option in the first place, only after cancelling the policy you auto renewed. For the record I think auto renew is the next mis-selling scandal and should be illegal. You have no right to put in your terms and conditions as an auto opt in to take money from peoples accounts. I have no legal right to give myself the right to take money from your account.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern to see if there are any ways we can refine and improve this process. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Not being able to get through on the phone”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Kate P
Unverified Reviewer
“Was put on hold 3 times, and had to repeat the same details to three different people. It took me over an hour to finally sort out my car insurance.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“The advisor was not helpful or willing to go the extra mile for good customer service. Call queues were extremely long so I opted for live chat only to be told I couldn’t use this option I’d have to ring instead! No offer of alternative help or call back”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
George Lynch
Verified Reviewer
“All was going well , pressed the button to pay and then it took me another 15 minutes to reject all the extras that One Call were offering. I had agreed the policy so why waste my time asking more questions”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
P.W.
Verified Reviewer
“jd4 sorted my change of debit card details over the phone successfuly. But I do think I should have been able to do this online so as not to have to pay for a lenthy phone call.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Daniel
Verified Reviewer
“Took over 5 mins to speak to someone via telephone. No visible email address on the website, live chat feature isnt working. Not impressed. However i cant comment on their services.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“Everything was fine until I sold my car. At that stage with just under 6 months of the policy remaining I needed to cancel my policy. I was then informed that I didn't owe One Call anything! No Refund. It was then explained to me, using my data why this is. I was also informed that it's all in the policy booklet and that I would have been told about this before purchasing.I haven't checked whether the first bit is true and the second part rings no bells as It was probably explained at a rate of knots..anyhow. I take this to mean yet another company hiding behind words rather than deeds. So disappointed.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Terry Weaver
Unverified Reviewer
“We were told we have breakdown cover with our policy. My wife is terminally ill with cancer and experienced problems with our vehicle the car doors would not unlock due to a flat battery. When she contacted your breakdown service, THEY REFUSED TO ATTEND, causing my wife to miss her hospital appointment. This meant that while I was at work,I had to arrange for another breakdown service, to rectify the fault with our vehicle. When I contacted your company to complain, I encountered barriers (your employees, most unhelpful) not allowing me to contact the correct department. When I finally managed to be put through to the correct department, I explained my experience to your representative, who gave the impression that she/you as a company were not really bothered, and advised that the options I had was to forget what had happen, cancel the breakdown cover or cancel the insurance... Not the sort of customer relations I'm sure your company would wish to portray. I have since cancelled my breakdown cover with you and will think long and hard before deciding whether to renew my insurance with your company”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“too long on phone cut off once took 4 calls”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Robert
Unverified Reviewer
“Could not get my daughter added for 7 days.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Lawrence Drummond
Unverified Reviewer
“Can I say the staff I have spoken to have been exceptional. However due to a mistake on my part and several lengthy phone calls and e-mails to my previous insurer and yourselves I am left with an extortionate administration fee of £39 which is ridiculous”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Mike Mason
Unverified Reviewer
“The advisor I spoke to was very good and very helpful. My only complaint would be the length of the pre-recorded messages. I was on the phone for 9 mins and 7 secs but only actually spoke to the advisor for about a minute or so”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Paul Robinson
Verified Reviewer
“Took ages to get through, and then AJ1 set my policy up for the wrong date. I specifically stated i was changing my car on friday 25th May, whereas my existing policy/car expired on 26th. I had to therefore take out a new policy to cover my new car being delivered on 25th May, only to find out the new policy start date was 26th!!! Just spent another half hour back on the phone getting it sorted again, just hope it is now correct when it eventually comes through”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,382 reviews
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