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One Call Insurance Reviews

4.6 Rating 398,328 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,328 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Jacqueline Barker
Unverified Reviewer
“I cannot acctivate my account”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Andrew Barlow
Verified Reviewer
“The live chat is very slow...and disconnected several times. Despite giving all details, no one re contacted me. tried to phone you but the queue was also lengthy.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Geoff Gair
Verified Reviewer
“I have signed up to One Call via the Go Compare comparison site. One Call offered the most competitive price. However, I was disappointed during the sign up process, to have to go through numerous 'sales' screens regarding upgrading my policy with breakdown, legal, home etc etc. It became frustrating!”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“spent most of day trying to get through on the phone and Live Chat,not impressed ! When I finally managed Live Chat, Megan was amazing”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Dworz
Unverified Reviewer
“I am no 15 in a que on the phone to stop the auto renewal no waiting 20 minutes to take my money, live chat your not allowed to use to cancel.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Andrew Robertson
Verified Reviewer
“Tried to add my son 44 years old to my policy - and it seems all too difficult - stated that i had to cancel and start a new policy very poor service - may well have to change insurers to get the service i need”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
D Wors
Verified Reviewer
“Van broke down the day I bought it had break down cover when I rang up for assistance they said that break down cover does not kick in until you are two weeks into your policy”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“The online chat option, although the operator was very helpful, it was too slow it took + 30 minutes to change an address at an extra cost of £39.00 !!!!”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Christine
Unverified Reviewer
“I renewed my car 4 months into my policy and to change car was way more expensive than I had found on line, also the cost to cancel the policy due to this £55.99 and broker charge of £10.00 all way to high , have to say the £56.91 I got back taken off my new car quote still cheaper than changing over car,”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Mrs Kaurnin
Unverified Reviewer
“Phoned up to cancel insurance but got cut off by the advisor. Had to ring back and wait another 10 minutes to get through. I would have expected her to call me back.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Difficult to get through on the phone and i had a lot of problems with the website server ce for uploading driving licence details. It wouldnt accept the details then randomly did on about the 5th try on a different day. Sr6”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
John Kenyon
Unverified Reviewer
“Iv been calling for 2 days always long wait ,eventually picked 1/2 time no problem ,I hate to think what it must be like to make a claim !!”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“I tried a number of times to access my new policy documents when I wanted to change my car. Despite several attempts at your portal I kept coming up with documents for my old car. In the end I asked for the documents to be posted to me which cost me £8.99. I expected it would have been aa simple job changing the policy to cover my new car online., but for me it has been extremely frustrating, despite the live chat links I have had with your staff. I hasten to add they seem to have tried their best. Perhaps you would consider re-embursing the postal Charge. Thanks you”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“The leave a review message came very quickly - but not the link to get my documents!!!!!”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Unhappy
Unverified Reviewer
“Unhelpful chat team, argumentative assistant. Unable to get into account, no explanation, renewed insurance without my approval ahead of schedule. Cancelled and won't be back!”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“Couldn’t get anyone on the phone. Live chat was painful. It took ages to answer as I was 8th in line and then the messaging took even longer. I wasn’t sure if he was still there or not. Couldn’t ask quick simple questions as I was concerned it would take longer still. Would have liked to have known more about top up insurance but for fear of waiting another 20 minutes I went without.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“I just wanted car insurance not all the other non applicable add ons and mortgage protection / life insurance / household insurance etc. etc.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“I made an enquiry on Live Chat and was told to expect an email within 10-15 mins which would give me access to the Portal where I could get my documents and would, presumably, update to my new address (moving in one week). Unfortunately the only email I received is this one asking for my review. I will not specify who I 'Chatted' with, I just want to mention that I'm a bit unhappy.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“Takes too long to get some customer care. You wait to speak to an operator "You are in a queue, and you are number 23!" Chatline! " You are in a queue, there is 11 in front of you! " Never again!”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Phyllis Foster
Unverified Reviewer
“costing too much to change vehicle to one that is same make but only 1 year older. BR4 was helpful.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,328 reviews
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