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One Call Insurance Reviews

4.6 Rating 398,382 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,382 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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AHMED NAZEEM
Verified Reviewer
“I agreed to renew my policy for 599 st p according to the email I received then surprisingly I found out in my bank account that 798 was deducted from my account as a payment for the renewal”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Jane
Verified Reviewer
“Gave up on phone and tried on web as recorded message encourages. Tried to register with portal - success but then won't let me in. Live chat tedious, failed to note what information I gave but just clearly following script. Quote with admin fee for change of car far too high. Feel very under valued as long term customer.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Jan
Verified Reviewer
“Takes far far too long to answer phone. Having to listen to an interminable list of options before you can actually talk to someone and then wait forever. i used live chat and was promised an e mail in 10 minutes. i hour later i'm still waiting.....”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Graham RB
Verified Reviewer
“My review is based on One Calls overall performance. No documents received, no confirmation that I am actually insured, this is after 9 days!!!!”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
S Jones
Verified Reviewer
“Answer the phone, waited far to long.I needed more details. So I paid my money and thought I was getting a decent home insurance policy, then a barrage of extras were offered. this proved to me I was not getting value for money on my policy. I don't think I will be renewing .”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“I wanted to add a named driver to my motor insurance policy. This was required for one week when he was in this country on holiday. He is an Irish citizen, living in Ireland. This required so many questions about him that I was able to answer but I was somewhat disturbed when having informed bh1 of a medical condition I was then asked if DVLA had been informed! Since I was unable to contact the driver I was unable to answer some of the later questions and when I tried once more to get the proposed driver on the phone the chat had been cut-off. Since this had taken 30-40 minutes or so, I was not best pleased.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Daniel Willis
Unverified Reviewer
“Not happy being blamed for missing a payment knowing that you took the payment for my insurance and you saying it was rejected this wasn’t put back in my account by any fault I mite be looking at cancelling my insurance to be honest”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
David Colin Salt
Verified Reviewer
“Tried to get insurance for wife's car but it all went pear shaped and I was on the phone for hours. Nothing was sorted and in the end the quote you gave me was 55 pounds more than an on line quote. May I also say that hanging on the phone when you are giving you verbal blurb is really aggravating.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
User
Verified Reviewer
“Frustrating! My renewal came in at more than last year so i looked via a search engine and got a fresh quote by One Call saving £80. Why do companies do this and risk losing regular clients???”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Tried to change my insurance. Original bought for £284 4 months ago, brand neew guote £343 for full year. So for 8 months it should cost about £40 plus admin fee. Quoted £103.58 so not happy”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“Not a lot - did not get paperwork as they had logged the wrong email for me / phoned and was 17t in the queue- tried web chat - on for over 30 minutes with two separate operators and on both calls cut off before my questions resolved.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Karen Holmes
Unverified Reviewer
“Very good communication. £39 admin fee was way too much to make a change.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
John
Unverified Reviewer
“Took more than 35 minuets to pay for a quote that i already had on line. Caller tried to sell additional products after telling her I wasn’t interested - said she had to tell me anyway. One call - that lasted 30 minutes more than was expected/ required.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“Difficult to get in contact with, staff don’t seem sure when you ask a question which doesn’t inspire confidence and they debit money from your card without letting you know in advance that they will be doing it. Will not be renewing with them.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“The transition from my old insurance company hasn't been smooth. I haven't been able to physically speak to a person as I can never get through on the phone. I have been with them less than two weeks and it's not been as straight forward as I'd have liked it to be.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“I recently paid a final instalment for my insurance, only to be told that it had already been cancelled. I have now spent a week trying to have the final payment reimbursed. I was assured this had happened by two people that it had happened. I was told today that it hadn’t happened at all. If you deal with Onecall, make sure you get proof of any conversations as it is apparent that they will deny anything and everything if you can’t prove it.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Terry
Unverified Reviewer
“called in to the number provided, ben was very helpful but got disconnected when nearing completion of the policy. tried to recall but after hanging on for a while (was no 8 in the queue) I decided to go on line. not clear whether my payment/car policy will be active!”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Mick Pyrah
Unverified Reviewer
“Not a bad service once I'd got through.Your Chat Live service is shockingly bad.Waited longer on that and got fed up of waiting in the end and just rang up.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“Tried to call was told I was number 25 in the line. Live chat was number 10 - half way through live chat the operator disconnected so had to wait for another live chat and number 10 in the queue again. Only wanted to change my address on my insurance policy and was informed that it would cost me £39 in admin charges plus £21 !!! Absolute disgrace just to change an address when I challenged this and asked for a complaints form and informed advisor that I would not be renewing my policy with them in the future this was suddenly reduced to £41.40 as a gesture of goodwill !!! Still £41 to change an address !!!! this was dealt with swiftly and the money taken from my account swiftly !!! surprise surprise !!1 Absolute disgrace to be charged so much as an existing customer with no claims so much just to change an address !! Needless to say I have not been sent a complaints form to complete !”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Nythfa T
Verified Reviewer
“Took 4 attempts and two phone call to process 2 different visa cards even though all details were correct and most of the EXTRAS on offer are very limited and are not as advertised and conditions are only available after you put your card details in . Paid slightly more than another provider who we have used in the past but would have meant cancelling this qoute and resetting for new. Unlikely to renew with One Call for any other up coming insurance renewals”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,382 reviews
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