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One Call Insurance Reviews

4.6 Rating 398,568 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,568 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Paul Robinson
Verified Reviewer
“Took ages to get through, and then AJ1 set my policy up for the wrong date. I specifically stated i was changing my car on friday 25th May, whereas my existing policy/car expired on 26th. I had to therefore take out a new policy to cover my new car being delivered on 25th May, only to find out the new policy start date was 26th!!! Just spent another half hour back on the phone getting it sorted again, just hope it is now correct when it eventually comes through”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Alan
Verified Reviewer
“You used to be an easy call centre, now you are heading towards another web based faceless, client does everything organisation. Thank you Amy AR6 very helpful.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
David Fair
Unverified Reviewer
“My Insurance 2017£160.00 My Insurance 2018 £193.21 Why ?”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I would like to outline that we are an Insurance Broker and the prices we offer are calculated by Underwriters on our panel and when it comes to your renewal we will offer the best price we can get across that panel. It also has to be taken into account that when an individual purchases insurance online often there are discounts which are applied depending on whether you have purchased through a comparison site. If you do get a more agreeable price with us online we can look into matching that rate for you, and if you contact our offices and discuss your renewal with an adviser we can also see if any changes that may have occurred since your inception affect the premium on an updated quotation. I hope this response was successful in providing you with a little more clarity regarding that increase and apologise for any inconvenience. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Slow response, left hanging on the live chat. Then cut off. Normal experience better!”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Robert Eustice
Unverified Reviewer
“online application slow and kept resetting consequently had to rearrange start date. chat line quick reponse but poor outcome for customer wanting me to pay more for same policy. phoned in which took ten minutes to connect but reponse fron customer services was quick and efficient.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the areas of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“Disappointing customer service”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Long process to receive documents”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
David
Unverified Reviewer
“The cost of both change of address and administrative changes”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“On hold for ages to then be told in an automated voice I was position 21 in the queue! Gave up and used the online chat system, effective but I needed advice due to personal circumstances and was simply given a date as a response! No human warmth but not their fault, it's their job!”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“I was online chatting to shannon then i had to go call the garage to find out when car was registered snd what month was told the chat would be saved but i tried to get back inn to no avail way back to beginning will try one more time then im finished”
Helpful Report
Posted 7 years ago
Hi I do apologise for any inconvenience or misunderstanding, from the sound of it the agent you spoke to would have been referring to the fact that once a live chat ends the messages are stored for future reference, you cannot however resume a chat from the point where you had previously departed. If you would like any further assistance please update your review to include your reference or policy number and I'd be happy to help. Kind Regards Charlie (CG8)
Posted 7 years ago
Matthew Tubby
Unverified Reviewer
“Very long winded and time consuming but also not sure that the price is correct. Price to add temporary car for a month was as much for one month as we had to pay for the year”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Linda Powell
Verified Reviewer
“only asked two questions could not answer either.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Stuart Stebbens
Verified Reviewer
“They didn't lots of sneaky add ons not reflected in the initial price. Unacceptable and unclear on how to proceed through screens. Screens likely to cause confusion or result in someone buying something they don't want.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Luke
Unverified Reviewer
“Nothing has gone wrong just a simple address change and a £39 admin fee is huge considering Lloyd’s was £25”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will see if anything can be done to address this area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Tim
Unverified Reviewer
“Thought I had got a good deal on insurance but now finding out about some of the things that are not covered as standard. Contacted help desk only to be subjected to sales pitch to reduce excess amount below what is advertised on compare and own website. amendment and cancellation fees within cooling off period make any cancellation or amendment too expensive. would have been better off going for a more expensive insurance company with a bit more flexibility and fewer fees and add ons. Def should have read the small print before taking out the insurance cos once in it's gonna cost ya to get out even in the cool off period. Don't think i'll be renewing with these guys in a hurry. :(”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Phillip Ethell
Verified Reviewer
“Not happy about customer service trying to push up my policy price my trying to scare me into upgrading my policy to cover me more that’s not a great customer confidence practice.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“High admin costs to change car on policy”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Tracey Divito
Unverified Reviewer
“Shocked at cost of changing car on policy”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“The first person I spoke too was not very helpful and seemed to have a ‘can’t be bothered’ attitude to customer service. Before we had finished the transaction she cut me off. Two more attempts to call back were unsuccessful. Tried chat line and got cut off again. Eventually I got the result I was after. After all this I object to paying £39 admin fee and lots of time and money on telephone.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“rn4 Very polite and very helpful when I eventually got through to speak to rn4 - however, 4 minutes listening to pre-recorded options is unacceptable; and although I had dialled the car renewal telephone number I ended up at household renewals. Apart from the telephone experience all very good but had to leave low score due to telephone system and no reflection on rn4”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,568 reviews
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