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One Call Insurance Reviews

4.6 Rating 398,328 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,328 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Sandra
Unverified Reviewer
“Disaster. Took out a new policy to receive an email can't verify your details. So called and 8th in a Q. Ok we get used to waiting, then 40 mins on the phone to your advisors, who did sort me out great! Took my payment but didn't receive any docs. Called again to find out why you needed to verify my driving licence and needed my National Insurance Number? I had my car insurance with you the year before? no other insurer asks for this, waited, no received a 14 day cancellation letter to say I had not received provided my Driving Licence number or NI number. Safe to say cheapest is not always best and won't renew with you next year”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Mr G A Miller
Verified Reviewer
“I'm sorry to say that I'm very disappointed in the service that i have just recently encountered, apart from every time i ring you have to wait a long time to speak to someone (always above 16 on the waiting list),last week when i rung the first time to swap my insurance to a different vehicle i wasn't offered a cheaper rate that i'm currently paying, although (having quotes from other company's £100 cheaper) then i was charged an extra £39.00 for admin (most other company's £25.00-£30.00) then the second time when i needed my policy number quickly at the car showroom the lady wouldn't give it to me on the phone (although she had all the information in front of her)she kept insisting that i refer to my emails(not easy in a bad signal area) and when she said that she had sent me two while on the phone to her and i hadn't received them, she practicality called me a lair and told me she couldn't do anything,other then go home and look at my emails. Helpful not.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Victor Arcas
Unverified Reviewer
“Asked a gazillion times for details, send another gazillion letter asking for documents... Done 3 times all so far, and to top it all I received a text telling me that my policy is going to be cancelled because I didn't sent all the documents...”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Susan Shinton
Unverified Reviewer
“Seemed very efficient but then added a rather large cost I forgot to declare even though it was no fault, they wouldn't accept this though even with proof so now works out more costly than my previous insurer, it's not so much the extra charge for forgetting to tell them its the admin charge thats the stinger! Very unfair indeed.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Monica
Verified Reviewer
“Not able to chat as each time I started it crashed my internet so gave up on that. As there is no email address to communicate with one call insurance I reluctantly tried the phone again as the first time the waiting was just too long. Again I had to wait longer than I usually have to wait for an inurance to answer. The lady aa8 anserwing was friendly, professional and a pleasure to talk with and gets a 5 from me. But I think you should invest more of the money we pay you in more staff as this waiting on the phone does put me off.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
David Sanders
Unverified Reviewer
“Absolute nightmare to contact either via telephone or live chat. Need to up the anti or customers will walk away. All we want is to pick up a phone ask a question and put phone down satisfied. Waiting for 30 mins then to get cut off is not the way to make a happy bunny”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Thomas Black
Unverified Reviewer
“Absolutely awful. Waited ages on the phone for Customer Service to answer. Live chat was not available. I had uploaded my license details at least three times then get a letter saying my insurance was going to be cancelled.”
Helpful Report
Posted 7 years ago
Black
Verified Reviewer
“Absolutely awful.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Operative very curt”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Every single little change you need to do will cost you (move house etc). It takes forever for them to answer the phone (I was on the line for about 1h 3 consecutive days). The only thing they do good is that they are cheap. Cheapest on the market when I compared.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“I took out car insurance with One Call early this month following my search on comparison sites. I filled in all the relevant details which included a claim back in 2015 when my car was stolen and never recovered. Today, I received a letter from One Call asking for licence information which I had already declared on line. Using their chat line, I was able to clear this part up only to be told that I had incurred an administration fee of £39 as I had said when completing the search details (compare the market) that the theft was not my fault. Apparently, 'it was my fault' as my then insurance company had to pay out and not a third party (as there wasn't a known one). I also had no claims protection! How can this be fair? I will not use One Call ever again.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Jacqueline Baghurst
Unverified Reviewer
“Pathetic system for dealing with customers”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Call centre agent was ok but when I realised I was having to pay for new insurance and was looking to possibly get another quote he seemed a little less friendly. Overall was ok not what I would have had my staff be like when I was a call centre manager in the past.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“When changing my car you charged me £172. Previously, if changing my car during the life of my insurance, the maximum fee was £25.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Stephen Christopher Beale
Unverified Reviewer
“Trying to get cover on my new vehicle was at first a nightmare of recorded messages followed by 45 -50 minutes spent listening to droning music on a loop followed by being put on hold and then having to go through everything I had already gone through with another operative a few days before and in spite of having a quote reference number not quite sure why as this was not even looked at as the initial quoting operative was not in on the day of taking out the insurance and some of the incessant bolt ons offered after such an inordinate time already on the phone then only being told to stay on the line to listen to a recorded message as if I didn't listen to it it could adversely affect my policy in the future not too sure what charges are applied to you phone line”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“I have currently been on hold now for nearly 40 mins it's ridiculous”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“Call hold times were too long. You also say that your live chat is available 8-8 7 days a week but when I selected option for home insurance it said ‘unavailable’ two days in a row. Guy on the phone was helpful though. LO5”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to edit your review to contain either your policy number or reference number I will look in to this for you to see if I am able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
CS
Verified Reviewer
“I had to wait a long time holding on phone. Customer advisor was not friendly and clearly did not care that he could not give be at least a couple of £ off. Had a 'take it or leave it' attitude. He spoke over me throughout the duration of the call When he asked me for feedback at the end of the call, I gave it, and he was argumentative. 2 stars for price only as cheapest on comparison site. Customer service 1 star. Ive made a complaint.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Gajanan Pawar
Verified Reviewer
“You should have email contact too.It is often too difficult to get on the phone and to wait for for it to be answered.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Hi I'm very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Mrs D Hogg
Verified Reviewer
“Wasn’t very happy that my husband had sadly passed away and I was charged £39 pound to take him off the insurance as if it was my fault he had died why couldn’t he be left on till the insurance ran out”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please edit your review to contain either your reference number or policy number I will be more than willing to take the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,328 reviews
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