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One Call Insurance Reviews

4.6 Rating 398,056 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,056 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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TC
Verified Reviewer
“Took around 20 minutes to answer the phone and live chat I find worst than useless. Never send the conversation via email despite asking for it. I've had to make some mid term changes and I have to say exasperated by the fees and extra costs for relatively small changes. Told cancellation fee was £55.99 and cannot find this anywhere in their documentation. Suffice to say I will not be renewing and will never use again. Will have paid close to £400 this year for a small car - ridiculous.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
S Plaha
Verified Reviewer
“Not living upto promises made. Insinuating customer to be in the wrong yet checking their live chat proved otherwise. Promised to send apology- but not received it. Having resolved the issue I received an email warning me that my policy will be cancelled. This has caused me great anxiety and waste of time. I did not sense any professionalism in your dealing.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Julian Berry
Verified Reviewer
“So difficult to talk to an actual person. Reduced to typing to some faceless voiceless agent. Unable to help me insure new vehicle because everything is weighted in favour of the company and not the customer. The company I chose in the end was over £200 cheaper and rang me. Easy quick answer and service. Very expensive cancellation fees. Just all the worse thing about modern insurance company practices”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Maria Benvinda De Freitas Aguiar
Unverified Reviewer
“Very bureaucratic for someone that has had a car insurance for many years here in the UK and have a license for as many years ... I am really Upset.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Lauren
Verified Reviewer
“Service once through is excellent, but 18 in a telephone queue and 13 in an online queue is not acceptable. This is my first policy with One Call, let's hope it improves!”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Long telephone queue number 28, hung up and tried online chat, had to wait 10 mins for it to become available then another 10 mins as was 8 in queue. I wanted a quote for change of vehicle in 3 weeks but the system can’t quote that far ahead, so 45/50 minutes to find out nothing.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Caz
Unverified Reviewer
“Asked for updated policy, told I wold get an e-mail link to new portal within 15 mins. Not received and not in junk. Tried to go back onto online chat and it's 'not available' despite it being within the designated times i.e. 15:46.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Karlina Hamlin
Unverified Reviewer
“Cancelled my policy with One Call today Fees are rediculous and not in line with other companies. I will be telling as many people as possible not to use them. Constantly on hold as well which never helps !!!”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
Frustrated
Unverified Reviewer
“Wanted to add my father in law for one week to the policy to drive the kids around - couldn't do it - and painfully slow and lost interest. Will try and use his insurer next time as wasn't a problem for him. Advisor on the web chat was very helpful though but this is a poor product.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
John Kennedy
Verified Reviewer
“Tryed for 6 times to get through adventuly got thous this morning and the man was ok”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“I have never had such a faf proving my no claims discount.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Michael
Unverified Reviewer
“Charlotte was excellent on the live chat. Waiting time both on the call and live chat are very poor indeed and would put me off recommending to anyone else.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Davidjohnston
Unverified Reviewer
“The length of time waiting to speak to someone once connected ac7 was excellent in his approach”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Mr Staples
Unverified Reviewer
“Charged £130 to change address & vehicle ! My car was a b m w now I have a Ford mondeo, I thought it would have been cheaper not happy👎”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
Keith Twigg
Unverified Reviewer
“Verification of my no claims discount was arduous when I was assured by my previous insurer that database history was up to date.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Steve Pruden
Unverified Reviewer
“To call by phone was 34th in line, to use webchat 10th in line thaen during the chat your system went down and I had to start again, very frustratiing still not resolved the issue which was a sales opportu ity for your company.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Sandra James
Unverified Reviewer
“Keep getting letters about no claims set photo copy and on line now have sent recorded mail hope that's it ?”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Shelley Lancey
Unverified Reviewer
“I rang requesting a copy of my policy that I’ve never received and was promised it would be sent by email straight away. It has not been sent. The only correspondence I’ve received is this email requesting I give feedback on my experience.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
CHRISTINE DOBSON
Verified Reviewer
“trying to get through on Live Chat. Wait and wait and line keeps dropping. Need evidence of NCB on policy PTSB 06919 SEND TO JCBMMB@OUTLOOK.COM PLEASSE”
Helpful Report
Posted 7 years ago
Hello I can see you have contacted our center today and retrieved your proof of no claims, We apologise profusely for any inconvenience and would like to thank you for your patience. Kind Regards Charlie (CG8)
Posted 7 years ago
Mrs P Williams
Verified Reviewer
“I spent almost 45 minutes attempting to communicate with a person who could help me with my Home Insurance query. Firstly, I called 554015 and after 10 mins was told wrong number and put me through to Customer Services; this personal then transferred me to Motor Insurance when I'd asked for Home Insurance. Eventually after another long session of listening to repeated info, a very helpful young lady, Amy, answered and gave me the info I needed. However, I have to say that waiting interminably for Call Centres is really making me quite exasperated. I will, in future, leave all my insurances with a local broker whose office staff answer the phone when it rings !”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,056 reviews
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