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One Call Insurance Reviews

4.6 Rating 398,025 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,025 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous
Unverified Reviewer
“Live chat never works. Taking three weeks to correct their error on my policy.”
Helpful Report
Posted 7 years ago
Michael Dee
Unverified Reviewer
“I have sent Mirrored no claims proof to you but because it only carries the Halifax web site on the page of the booklet that information is on this is not accepted. Very frustating when both are web based companies and insurance information is linked and available. I believe this is a money making excercise and does not encourage me to renew or insure my vehicles with you in the future”
Helpful Report
Posted 7 years ago
John Muir
Unverified Reviewer
“Enquired about the cost to change car insurance if I bought a different car and was quoted £79 to change for last 6 months of which £39 was administration fee. Lady who I spoke to wash helpful.”
Helpful Report
Posted 7 years ago
Robert M
Unverified Reviewer
“Too many additional charges. Asked to change vehicle, given a price which I accepted, warned to check for any changes to excess. Asked directly if there had been any changes, told it had been increased from £250 to £400. If you are going to change fundamental aspects of a policy, then you should notify and agree it in advance before quoting, NOT just do it and warn people to check. It owould have been just as easy to say "Please note we have raised your excess" rather than "check your policy in case we have". Very misleading, very dodgy practice. Won't be renewing.”
Helpful Report
Posted 7 years ago
Adrian Torr
Unverified Reviewer
“Ac5 was very helpful and friendly. The gripe I have is the £39.50 admin costs is disgusting to be charged every time you need to make a change. When normally it’s someone just clicking a few letters on a keyboard how can this be justified ☹️”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Recieved a Letter Of Cancellation...After I had submitted all my details...Couldnt get through on phone. tried live chat but this took along time too. Eventually got things sorted but I think the "Scare Tatics" could be reviewed”
Helpful Report
Posted 7 years ago
Angry & Dissapointed
Unverified Reviewer
“All I want to do is buy basic insurance. WHY am I subjected to add-ons, pressure selling adverts and such idiotic rubbish when I try to pay. It makes a difference. I'll NEVER use the site again.”
Helpful Report
Posted 7 years ago
Stead Helen
Unverified Reviewer
“26th in phone waiting queue!”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Pleasant contacts and got what I wanted. However there was a very long wait which got cut off after first 10 minutes, so I had to join the queue again.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
RM Smith
Unverified Reviewer
“I tried to get my son added to our car policy for 2 days so that he could use my car to take my wife and myself to and from from Heathrow on 7th and 28th September. I was informed that this would cost £128.00, which I find totally unacceptable - I could get a taxi for this price. Not a useful or helpful response or service.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
Sian Williams
Unverified Reviewer
“The chat feature is frustrating to use, it freezes too often and you have to go back to square 1 with a new advisor - therefore it has taken me OVER 90 MINUTES to change the vehicle on my policy.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
CJH
Unverified Reviewer
“Were do I start? I spent over an hour on the phone to various people, most of that on hold. My credit card was declined 2 weeks ago before that through no fault of my own. My bank alerted me to a potential fraud so I had to postpone my renewal. Today I tried to renew on the phone and add the same driver as before and had to go back to the start with her having waited by now an hour. Although I knew that OneCall had all my and her details. Then just trying to bring the insurance forward one week for us incurred a £30 extra, although I was told that this was not an admin fee. Polite agents working within a very flawed system!”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Person onphone spoke too quickly and incorrectly quoted my details twice where they were rushing. Asked for the value of the car i wanted to insure and when i gave them the purchase price i was told that was not the value and to" go to the garage and find out" Will look elsewhere for my insurance”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“The call cut off at end. I still cannot access my policy online I asked for hard copy of policy to be posted. I am happy to pay the extra £8.99 for it.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Bill Tindale
Unverified Reviewer
“It takes too long to actually get to speak to anyone.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Zt3. Change of address easy and simple to do. Quite pricey admin fee for saying i only took the policy out shortly before”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I must point out that the administrative charge you refer to is highlighted prior to the purchase of the policy and can be found within our terms, in addition to this you are only able to proceed with payment of the policy once you confirm your acceptance of our company terms. I can only apologise for any inconvenience caused and I can assure you that your comments are valued and will be taken on board in order for us develop. Kind Regards Charlie (CG8)
Posted 7 years ago
Reji Thomas
Unverified Reviewer
“The person I spoke last he was very good staff.Brad”
Helpful Report
Posted 7 years ago
Reji Thomas
Unverified Reviewer
“I don’t want say much.I had enough....”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Change address 39 pounds normal free anything to make money not good service”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Too long waiting no info from you on renew no emails not a good service. For business over 30mins on phone”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,025 reviews
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