One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 397,668 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,668 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wait times to get through to a human are long, the live web chat was not available. Called the listed number on their website and got the completely wrong department! The advisor was helpful when I eventually got through”

Helpful Report

Posted 6 years ago

“Personal accident cover was included in the offer then later declared to be for only three months. Underhanded tactics, possibly misrepresentation?”

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Posted 6 years ago

“called at 14:45 and was told I was 35 in line, recommended to go on live web chat for instinct connection, went onto it and I was 14 in line. very frustrating. it took around 3/4 hour to complete enquire. I don't think your customer service is up to standard , and yes your call is important to us ,so you say.... I don't think it is …..”

Helpful Report

Posted 6 years ago

Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards

Posted 6 years ago

“Long time to discuss about renewing policy”

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Posted 6 years ago

“i had to wait ages in a queue on phone only after the on line chat service kept saying it was off line!”

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Posted 6 years ago

“Was on live chat got to position 1 then got message stating that your service no longer on line. Then tried again was awaiting quote for amendment for your service to go down again. Tried phoning was number 29 in queue and your waiting message keeps telling you to go to live chat. I still do not know what my new quote will be for amendment. Will have to go through all questions and process again. Not happy.”

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Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, i assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

“wait times not only on telephone but also on live chat unacceptable. the only reason you got any stars was because the customer services person i spoke with (zt3) was very helpful.”

Helpful Report

Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, i assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

“I uploaded proof of no claims when I first took the policy out but received a letter a month later saying that it was still required. I uploaded it again and went on the live chat system to get confirmation that it had been received. The operator said that he couldn't see it on the system but that I could upload it again via live chat, done and confirmed. The following day I received a text saying that proof of no claims was still missing! I've been through the whole sorry process again. Fingers crossed!”

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Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, i assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

“Difficult to get a opperater but once connected service ok”

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Posted 6 years ago

“NCD reduced to 9 years on renewal notice, even tho 14 years at beginning of last years policy! I sent what I thought relevant proof and information at the time, saying to Contact me or previous insurers if needed to, but never heard any more, so presumed all ok. Now told, their max NCD is 9 years, as are other insurers (which is not true of all), so no use in putting any bigger figure down. Also now say the information I sent at beginning of year was not adequate! Bit late telling me a year later. Just kept going round in circles, so gave up in end (for now). Also states will post renewal at least 21 days before renewal. But not happen for me or my partner. Just a little niggle.”

Helpful Report

Posted 6 years ago

“Communication breakdown with me and the company you "farmed" the job out to because I mate numerous calls to check about access because of decking and this was not communicated properly or professionally by your company and One colleague was very rude and arrogant. It was only the fact that the person from the Drain Doctor company was so helpful that the job got done at all.”

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Posted 6 years ago

“It took an hour going around in circles and being cut off before I got through. When I did, the person was excellent, but whole experience, very poor.”

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Posted 6 years ago

“Customer service line repeatedly cut off after waiting in the que and chat line did not work”

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Posted 6 years ago

“Still waiting for policy documents a few days later”

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Posted 6 years ago

“The wait is long on line chat not working, very poor all round. Adviser RT6 was helpful and excellent she was great it’s just One Calls mechanics/procedures which are poor.”

Helpful Report

Posted 6 years ago

“It was very hard to get through. I tried live chat but was told it was unavailable. I tried ringing but a) the options given were confusing and b) once I chose an option I was told I was 21st in the queue. I tried the next day very early but once again I was in for a long wait. 13th in the queue. This time I waited whilst simultaneously trying live chat. I got through on the phone eventually but after giving a lot of details about myself, my car and my policy I was told I was in the wrong department! The clerk offered to transfer me to the right department and I sat for a while listening to 'hold' music and was then cut off. By now live chat started. But it was not very helpful. I was told to telephone in! I asked for the correct department number, got it and phoned. Again, a long queue.”

Helpful Report

Posted 6 years ago

“Getting through to someone on the phone but once I reached Rihanna rr7 she was very professional and helpful. I had intended to cancel my policy due to document emails not arriving, live chat not working and apparent clauses in my policy that I did not like. Once Rihanna had explained things I decided to stay.”

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Posted 6 years ago

“Tried to claim last year and was told it needed ti be over £1000 Access was really high too Also i cancelled this years policy and you still taken money!@”

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Posted 6 years ago

“The Gentleman I spoke to was lovley he answered my query and explained to me very well why i have been charged extra this month, I stil dont agree this is acceptable that i should of been charged £30! just because my payment did not go through, my house insurance is £22,38 a month and my penalty for missing 1 payment was £30 think its ridiculous and a rip off!”

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Posted 6 years ago

“The manner of the call handler.”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,668 reviews