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One Call Insurance Reviews

4.6 Rating 397,668 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 397,668 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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DA Of Surrey.
Unverified Reviewer
“Got letters threatening to cancel us despite husband filling in requested details and "SUCCESS" showing on webpage. Could not get through on phone on three occasions and very seemed more trouble than I have had with other companies. If you don't want to operate on the phone for queries be up front and say you are only web based. On one phone call told I was No. 31. Unacceptable, and you should employ more call centre staff.”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Leesa
Unverified Reviewer
“Looked to change address for renewal quote. Found quite elsewhere cheaper but they would see if could match it. Was on phone for 22 minutes and various transfers later to some rude people and getting nowhere I decided to cancel and not renew as was going to be charged £4.99 to change address for cover for 2 days! When I then said about cancelling due to wasting time and getting nowhere the guy on the phone was blunt and just said ok will make sure now renewed and hung up.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Danny Savage
Unverified Reviewer
“Long wait and then told to phone back when my policy was due when I was trying to change my address”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Vanessa
Verified Reviewer
“Overall my experience uploading my driving licence details was very stressful. Got put on a long queue twice. However Curtis made the final part very easy and fixed my problem promptly. Thank you Curtis!!”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Alicia Rogers
Unverified Reviewer
“Just cancelled my car insurance and I only took it Out on the 31st august. All because I've had a new car and I think it's disgusting I have to pay £86 !! I wouldn't mind but I'm a student who pays what I can. Another reason i cancelled was cause it was £109 a both and the new insurance is only.£60. Outrageous will not be using one call in the future!!!”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Graham Mullaly
Verified Reviewer
“After waiting a very long time on the phone (the 'on line chat' was off line!!!!)I asked One Call if they could let me know if I could travel to France on my policy. I was informed that I am insured with Aviva and they don't work on Saturdays. Please call back on Monday - to wait again presumably? Just as well I wasn't about to leave to go to France.”
Helpful Report
Posted 6 years ago
Mr Brown
Unverified Reviewer
“I find it unhelpful to discuss queries over a portal system. We have to hold in a long queue and lost connection several times having to start the process and queuing again. Surely ther must be be an easier way! My query was still not resolved I never had an email confirming coveranon”
Helpful Report
Posted 6 years ago
Phil Wild
Verified Reviewer
“I tried calling Onecall but was number 24 in the queue, so I decided to chat online. It turned out to be no quicker, 45 minute wait. The person who I chatted to was very unresponsive then cut me off. Fortunately I got most of the answer I was looking for.”
Helpful Report
Posted 6 years ago
Paul De’Ath
Verified Reviewer
“Nothing went wrong, but the whole structure you have is badly designed. Live chat took longer than the call waiting despite indicating it is quicker. Live chat is never effective anyway. The lack of an email address to send data rather than having to use an upload portal is crazy. The rejection of my noclaims proof on the lack of logo on a pdf highlighted how your system will work but not for anything beyond the narrow and normal responses. Distinct lack of decent UX investment. Also, I’m trying to access the portal and I’m having to reset the password and the related email to enable this is taking ages.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Trying to do a change of car but phone lines down for 2 hours wasted half a day extremely frustrating, once i got through to the adviser she was helpful and delt with my problem quickly ad sufficiently”
Helpful Report
Posted 6 years ago
Pamela22
Unverified Reviewer
“No return calls.no reply and update to what was happening.some staff rude...no communication on arrangment that needed to be done. Cut off all the time having to go through regestering time and time again.”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, i assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Ivan
Verified Reviewer
“On line chat colleague was utterly incompetent. 4 attempts to get changes made but still didn't get it right - and she was working from the written word! Made a payment on the automated telephone system the next day because the chat colleague said she couldn't take payment. 4 days later I still hadn't heard anything so I called. I had put the ref no. in wrong so the payment wasn't in my file. Why did the system let me pay with the wrong number, why didn't the system let me check the reference number when paying? Used One Call for years but they seem to have gone to pot. One Call? Huh - took me a damn sight more than one call! Useless!”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, i assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Jay
Unverified Reviewer
“They ask for too many documents to be provided which you have to upload yourself and doesn't work so you have to ring them which takes forever I've never uploaded documents before with other insurance companies they have done this for you electronically .”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, i assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Sue Sayer
Unverified Reviewer
“I received emails and policy details through the post, at no point was I asked for licence details or national insurance number, imagine my surprise then when I received a letter informing me that unless I provided these details my policy would be cancelled within 14 days I duly went on the website and provided said details, however , it took several attempts before it accepted my license number, the license I have held by the way since 1976, I didn't expect to hear anything else from you but guess what I received another letter today telling me that I had 7 days before my policy would be cancelled because I hadn't done the license validation, 40 frustrating minutes later I have had it confirmed by 'Hollie' on live chat that all is in order,I firstly tried ringing and lost the will to live when I got to 13th in line,I then went to log in on the website and it was a case of computer says no, apparently my email address isn't recognised, odd because that's the email you've sent everything to, finally in desperation and with the fear of being pulled by the rozzers for having no insurance I pretended I was interested in buying a policy and managed to 'chat' to an advisor who dealt with my query.I now have RSI with all the typing and I'm never going to buy my insurance through an online company ever again I don't care how much cheaper it is I can't cope with the stress and frustration of not being able to speak to an actual person, hence my 2 star rating”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, i assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Saul
Unverified Reviewer
“Long waits and passed around between departments. Wanted to correct errors on my car auto renewal policy. Operatives kept saying it wasn’t necessary but all documentation says info has to be correct or claims will be invalidated. Concerned that I will be charged for this as an amendment even though it wasn’t my error!”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, i assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
A Bishop
Unverified Reviewer
“Too much messing about with ringing different numbers I thought the idea with OneCall was to call one number and it gets sorted!”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, i assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Mary
Verified Reviewer
“I have spent an hour on the phone and live chat and keep being passed from one department to another. I am trying to relove a query on an existing household claim.”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, i assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Anonymous
Unverified Reviewer
“Won't use you again diabolical”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, i assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Aggay Nyamainashe
Unverified Reviewer
“There were obvious communication problems during the cancellation process and I was advised it can be done by telephone or chat only. There is a long queuing issue on both services and chats may not be the best solution. If email is inappropriate as per alleged GDPR concerns, what's wrong with letters? There is not even an email address on your website nor letterhead.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Sarah
Verified Reviewer
“Initially, I was very pleased with quote and price and paid the required money to set up policy, We then went on holiday and we were contacted five times whilst abroad each time I asked could someone contact me once I was home as policy was only going live the day I returned home, sadly this didn't happen and I ended up ringing you and was told everything was in order, I then had difficulty on my behalf and rang again and phones were down 5/9/18 and live chat was to be expected very busy, I tried live chat again and that was down I rang the next day and was number 37 so I uploaded documents got green ticks for both then received cancellation notice rang again and was told NCB wasn't on file so I tried again and went on to live chat and told it was incorrect so I uploaded other information asked if it was correct and was told take 48 hours, I was also to that live chat hadn't been down last week, I have now cancelled my policy as I didnt have a good experience whatsoever with Zoe on live chat and found the hole experience very disappointing”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
One Call Insurance is rated 4.6 based on 397,668 reviews
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