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One Call Insurance Reviews

4.6 Rating 397,286 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 397,286 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous
Verified Reviewer
“You were not able to give the same as the last couple of years”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Useless muppet agent on end of phone ....insisted Greece was NOT in EU..after having checked with her superiors.......seriously?”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Verified Reviewer
“Tb2 On phone for ages”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“I was charged an admin fee of £39 because of misrepresentation. the online questions are not clear when asking about previous claims and emphasise that they mean all different vehicles that have no relation to the vehicle you are trying to insure and have there own no claims bonus. they should say, "or incidents" as no claim was made. This wasn't really bad telephone experience, just totally average. staff could be a little more polite though.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Sally Green
Verified Reviewer
“Asked to remove my husband as named driver as he had died. Also changed employment status as I am now unable to work due to bereavement. On an annual policy of £200 they wanted an EXTRA £200 for the remaining 6 months, although the risk is halved (only one driver not two) and the car is no longer in a daily commute to work. It is not their fault, but that of the insurance company, but OneCall could give no explanation and the initial man I spoke with was unsympathetic. Call back received from lady who was more understanding. I asked for email confirmation of various options and costs proposed. This was received, but I couldn't reply to the email, it had no sender's name, and no contact telephone number on it. Will not be using this broker again despite many previous years acceptable service.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Verified Reviewer
“Long time to make contact online or by phone. Difficult to understand operator who sounded disinterested. No follow up email so I have to phone again as cannot see documents on portal.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Steven Hawkins
Verified Reviewer
“To change the address there is an additional premium of £61.40.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Verified Reviewer
“Lady from customer service was very root, even she start shouted at me.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Difficult! For somebody with hearing difficulties to communicate with your company it is just painful! However, the telephone advisor tried hard to help. Thank you.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Although I have been with One Call Insurance for a few years, after changing my car recently, the service was poor. On two telephone calls trying to change my insurance I was on hold for 28 minutes on the first call and 30 minutes for the second. Eventually I was covered on my new car for the duration of their insurance until my renewal date which I was charged for 21 days. So the outcome I will not be renewing with One Call car insurance.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Rachael Pacey
Unverified Reviewer
“Just poor customer experience following a non fault which has become a bond financially. No communication update about this. I’ve had to chase as the policy is still affected and it’s not a closed case.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Andrea
Unverified Reviewer
“I have tried to ring numerous times today regarding my mums policy, we had no idea the policy was due and the money had been taken from my bank. No one answered the phone i was on hold for ages, it doesn't tell you where you are in the queue so you know that your call is processing your just on hold for ages, the live chat was also unavailable so it was very frustrating. My mum hadn't received a letter nor I an email about renewal or the fact that money was coming out of my bank account that i hadn't prepared for, this should not be allowed to happen. Finally the live chat came on and i was helped on there. But caused me issues with funds today”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Verified Reviewer
“painful process to get my money back after they additionally charged me for a claim that never happened. An internal issue created within their own business that I had to go chasing for weeks and months to get sorted out.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Spoke to fast”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“would not recommend one call insurance , kept sending proof of no claims that kept saying not received it then charge my £212 on top of my insurance for not sending it ,,, then I do I live chat and send it that way to be told I cant have that as its still running on my other car . so not valid ... then charge me ! £124 for the months I have used and £55.99 cancelation fee ... flipping joke my advice to you all read the small print as they have got you either way ..”
Helpful Report
Posted 6 years ago
Kay Ward
Unverified Reviewer
“I dont receive any emails that were promised- live chat transcript still waiting not sure for how long Wanted confirmation that the information submitted following a request by One-Call was sufficient”
Helpful Report
Posted 6 years ago
Jo
Verified Reviewer
“Very long waiting times on phone - maybe around 30 minutes but I gave up at position 34 on hold so tried Live chat - was position 13 so waited around 12 minutes. Not good. However Joel was very efficient. I wanted to change the registration on my policy at the time of renewal but got charged an admin fee. Wished I had not been such a loyal customer and shopped around instead of spending £850 with them this year. Will be more on the ball in 12 month's”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Seems to have been trouble from beginning of looking for alternate company! C'est La Vie.. Shannon was very helpful!”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Sharon Allen
Verified Reviewer
“After waiting in the queue the answering a n endless list of questions when the final quote came up Natasha cancelled the chat after about 30 seconds, not giving me time to consider what was quite a large quote. Was she late for a lunch appointment?”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
G B,
Unverified Reviewer
“Trying all morning not working 🙁”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
One Call Insurance is rated 4.6 based on 397,286 reviews
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