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One Call Insurance Reviews

4.6 Rating 397,283 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 397,283 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous
Verified Reviewer
“Excessive phone wait time, no one available on live chat as an alternative.”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Anon
Unverified Reviewer
“Flat response. Long queue”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Anonymous
Unverified Reviewer
“Had to upload a NCB Document. Was given general website address by telephone, Couldn't find the upload facility so had to engage live chat to sort this out which took about 20 mins from start to finish. They give me a link which was a different address. Not really the service I would expect from a Company I have two bikes and a car insured with.”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Anonymous
Verified Reviewer
“Having to change personal information and not getting the price quoted. Username of advisor is cj5”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“the web site is poor you ask for documentation that other insurers don't ask for and even when I have provided that information you were unable to read it and sent out two letters. despite being told that what I had provided was ok I still had to contact 3 times before I finally got it sorted out”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Shame you couldn’t keep prices competitive in year 2. Saved over £150 by moving.”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Kb
Unverified Reviewer
“chat function is not for me. was close to cancellation of my policy. (even this review/ feedback page is not functioning properly) [Hello 'Reviews.co.uk. Are you paying attention?]. Spoke to br4 on telephone, who patiently answered my queries. two stars for One Call Insurance,. ___ Five stars for br4.”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
L Pearce
Unverified Reviewer
“Very poor telephone service and took 30 minutes to get onto a second operator after first person left me holding twice while trying to sort problem. The second person was helpful and took my payment for my car insurance renewal which I needed to supply as my previous card had been stolen and therefore my details were incorrect. Ref: ar6”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Insurance didnt renew automatically, had to phone up to renew and once phoned had to type in my card details on the phone not the easiest thing to do when your a bit older. Customer services agent just kept saying type in your number not being very specific on what she was talking about.”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Kevin Chappell
Unverified Reviewer
“£15 pound to change address”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“I needed to change my address of which seemed pretty straight forward. 6 attempts of calling and finally got through. The call itself was fine and the guy on the phone helpful. I did have to pay £15 admin fee which is not a problem but was also told my new details will be emailed to me. It has been 2 days and still no email with new documents. Just an email today for the bill of £15 and my address has not been changed. So I am going to have to call yet again and start over. Just frustrating!”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Bruce Lovett
Unverified Reviewer
“I wanted to talk to a person but I just get passed from one queue to another and kept getting the message to use the online chat. I wanted to talk to somebody not type a conversation in on my PC.When I did get through they put the phone down on me. What a system !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Visoth Tiev
Unverified Reviewer
“Too complicated, mostly provided only general information, so far I even can find my policy number!!!”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“NOT HAPPY. BUT N14 WAS REALLTY HELPFULL AND POLITE”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Haydn
Unverified Reviewer
“Unable to use ‘live chat’ regarding the matter I wished to discuss.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
David Russrll
Unverified Reviewer
“Call the number on the letter that was sent to me asking for DVLC check code. The number issued was the wrong number! After speaking with 4 separate people I was given a number to call and was told again that Icwas through to the wrong department! I final got through the 5th time. After giving my DVLC code I was told it would not work, and I was asked for my driving license number and that felled to work. We all entered my NI details on your site and that came back as invalid, I’ve never had a problem in 35 years! Your wed site would not allow us to put details in or except details. The issue I believe has been resolved by entering the details on the DVLC site.”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Manuel Pena
Unverified Reviewer
“I didn't appreciate to be left on hold for 15 mins, that's completely unacceptable. I didn't hang up fearing I would have to start the whole process again.”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Chris Breedon
Unverified Reviewer
“You charge £40 'admin' fee for a change of address plus insurance went up. But one call house insurance didnt charge either. Same company. Same area different charges. Won't renew with u again”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Bridget Fingleton-Brown
Unverified Reviewer
“I didn’t find one call very helpful during my non fault claim. I had to continue paying insurance on a written off car, to close my policy. No one was helpful explaining why and how long this would continue. Easy drive the company dealing with my claim we’re brilliant. They told me they had told one call the claimant had taken responsibility and had paid out, yet one call still wouldn’t close the claim.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“The representative I spoke to did not recognise one of your associate companies which was disconcerting and asked me to read the letter I was calling to query. Finally, he told me to contact the company direct.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
One Call Insurance is rated 4.6 based on 397,283 reviews
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