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One Call Insurance Reviews

4.6 Rating 397,283 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 397,283 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous
Unverified Reviewer
“Quoted a reasonable quote initially but when I moved house, One Call charged a massive £72 for changing my address! Then when my policy had expired I found a better quote from another Insurance company and cancelling my policy with One Call was really difficult. The man on the phone was really argumentative and wouldn't accept that I had gone with someone else. I ended up putting the phone down on him. The whole experience was really unpleasant. I won't be recommending One Call.”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Anonymous
Verified Reviewer
“ci2 was very helpful with my request to cancel my insurance due to me having sold my car, but I was not very happy with the amount I was told I would be refunded. I only renewed my policy on 25 Sept 18, which was only one month ago, but will be refunded less than half of what I paid for the insurance, which doesn't seem to be very much considering I have only had the insurance for one month!”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Spoke with Mi1 to confirm insurance. They have started insurance a day early. Strange procedure. Meaning I am insured twice with 2 insurance companies on the same day.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Rob
Verified Reviewer
“the sales person was brusque and didn't understand my questions”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Anonymous
Unverified Reviewer
“No bad experience with BR4, just annoyed that my insurance increased by over 100 pounds, just to change the policy onto a new vehicle. BR4 handled my annoyance with dignity and patience, managed to spread the cost over the time left on the policy. It made the excitement of buying a new vehicle leave a bitter pill to swallow. Well done to BR4 in managing my anger at this little costly exercise. ...”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Mark Snow
Unverified Reviewer
“disappointed that renewal quotes were not competitive”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Verified Reviewer
“It didn't, rang to change vehicle, £39 admin charge!! and unable to find new vehicle, whereas go compare and other sites could! Not impressed”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Emma
Verified Reviewer
“Really?? £39 for a change of address?? Plus additional fees each month? Cheaper to cancel the policy and get a new one!!”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Difficult phone enquiry with many inappropriate questions and commentaries before reaching an agent. Another list of questions evolved after I said I would not re-insure. Eventually I was left unattended for 5 mins before agent tells me he cancelled the renewal. NB. an increase of £69 on a £140 policy with no change of cover is outrageous and poor customer service is a good reason not to recommend or renew.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Verified Reviewer
“Not impressed. Went on online chat to ask for quote for adding a temporary second driver, was told the underwriter didnt allow a temporary addition- never had that before with other companies. Then the person I was chatting to ended the chat saying I'd not responded for five minutes when I was waiting for an answer to a second question I'd asked. Got through to another person who said that a temporary driver could be added and she gave me a weblink that I followed, the quote was £187 for a week! It would be cheaper to hire a car for a week!! Or alternatively I was told that I could change to another underwriter that did allow temporary additional drivers, but it would cost over £70 to do that. Not impressed, won't be renewing my car insurance with them.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Took a long time to answer the initial call and a long time to answer questions. Charging £35 and £15 for "admin fees to change address is somewhat steep considering the premium in paying already and then the additional cost upon changing address.”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Terry Charker
Verified Reviewer
“Changed our car a couple of weeks ago. Informing you of this I was told that the DD payments would be adjusted and no further action was needed on my part. Last week you sent me 2 emails stating I had defaulted of my DD payments. I contacted you immediately to be informed that all was in order and that it was a mistake and all payments were up to date. Today, a week later I received a letter stating I owed £22.34 and the policy would be cancelled on the 26th. Checked with my bank, who confirmed payment of DD taken on the 10th Oct. Contacted you yet again, after various checks with accounts dept you confirmed it was another mistake and all payments are up to date. If we have this problem with simply changing our car I hate to think what problems we may face if we have to make a claim. I trust that this so called 'default', has no effect on our credit rating.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Geoff Hatton
Unverified Reviewer
“Convoluted menu, long wait, left unattended waiting for assistant to get back to me.”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Jennifer
Unverified Reviewer
“Tried to add partner to insurance but very expensive. Cd6 - very polite”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Anonymous
Verified Reviewer
“The person who took the money did a fine job (mn4) and these comments are in no way a reflection on her. However the process to get there was unbelievable. They send a letter saying they have a better renewal quote and to call them (They do not tell you any details.). You ring, make all the right choices and get cut off because no one from home is there. You use the chatbot as they suggest in the long drawn out message. Initially no one from home there, try later. Try later and finally get through to someone, but they are from motor and can not deal with the enquiry as it is home. They can not even send a message to the home department to ask them to ring me when some one is in!!!! Eventually contact someone and yes, the quote is cheaper, but you have to wait 48 hours to check that the subsidence issue covered in the original policy is still covered by the new quote. Once it was established that it was, you then have to ask them various questions around the level of cover, only to find out that they are substantially reduced in value. If only, up front, they had given a comparison between the two quotes and level of cover, the process could have been so much more simpler and not so time consuming. I do not expect to have to work so hard to give a company my business.”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Dear Sir Madam I Would Like To Go Back To My Old Insurance Company As If I New insuring One Car was more Hassle Than insuring 5 can u Break down 207 payment and Confirm Ur Next Payment Of 92 17 confused as I was only paying agreed By Price But Held To Ransom Can advise Me How To get Out Of This Noise and Consequences Pls Other Than Carrying On as it not A lifetime”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Our renewal building and contents was high,so we cancelled 👍”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Sharon Short
Unverified Reviewer
“Took me 5 attempts to get through to customer service the last call successful but took 15 mins, awful waiting time.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“After two long waits on the phone my car isn't on the data so compared it with a bigger more expensive car. And £39. Admin fees☹”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Verified Reviewer
“ac7 reference, was not helpful at all.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
One Call Insurance is rated 4.6 based on 397,283 reviews
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