One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,283 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Eh9 was very helpful and explained my policy very clearly .”

Helpful Report

Posted 6 years ago

“The operator was helpful but as a regular customer with other vehicles insured with One Call I was appalled to be charged £55.99 for cancelling a motor policy early due to disposing of the vehicle and not having a replacement. I will be looking very carefully at the small print when renewing other policies next year.”

Helpful Report

Posted 6 years ago

“disgusting length of time waiting for someone to answer phone you seem to forget who is the customer bringing in your revenue. I know the person reading this probably has not any power to change this perhaps your supervisor can pass this to the appropriate person I am a publican if I kept my customers waiting as long I have had to I would not have any. try employing someone else your obviously busy enough to warrant this”

Helpful Report

Posted 6 years ago

“I phoned to be told my wife had to give them permission to change our policy so did then I call the 2nd time to be told the same why could anyone tell us that my wife had to counsl the policy to start a new one waste of my tome”

Helpful Report

Posted 6 years ago

“i was on the phone for 50 minutes waiting to speak to different departments. The operators speak so fast that it is quite impossible to hear and understand what they are saying.”

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Posted 6 years ago

“Liam Lo5 was good to speak to but after an initial debate on who’s correct about my own policy claims they did realise they run my brothers name under the claims database which doesn’t conflict with GDPR. So now I know my brother was in a claim that he could never wanted me to know about because they only search MR E.EXAMPLE rather then my actual name. Then tell me it’s actually mine claim is on the name when in fact it wasn’t. Again the call taker was fine but getting an email saying your premium has been increased give you stress for no reason what so ever because they can’t search a correct accurate name.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards

Posted 6 years ago

“Not great when changing vehicle. No overlap allowed between old and new vehicle, so new insurance cover can only really be arranged whilst in the car showroom, having handed old vehicle in and before driving new vehicle away. Very inconvenient. The alternative would be to cancel cover here and take out a new policy elsewhere. The problem then is that you get very little of your “unused” premium back, as a whopping admin fee is applied !”

Helpful Report

Posted 6 years ago

“I was impressed to begin with then received a letter threatening to cancel my policy if I did not provide driving licence number and other details. I was not aware these were required and feel they could have been requested in a more polite manner than such a badly worded threatening letter!”

Helpful Report

Posted 6 years ago

“Tried to call and was on hold for ages, the option to ‘press’ the option was broken after trying by land line and mobile. The automated system, when broken, is even more annoying and long winded before yoi go on hold for an operator and I gave up to try the online chat. Held on there for 10-15 minutes before being told that they cant help Platinum customers!? Had to call BACK in on another number, options still didnt work and all this took over an hour in all.”

Helpful Report

Posted 6 years ago

“The call centre staff have been polite and dealt with me well but my experience with One call overall has been poor. I have swapped my insurance many times but never had the hassle I have had this time. The request for my license details was done (although never asked for before!) however received a letter in the post today to go online and verify again !! Also received another letter today to say I have a gap in my no claims discount. Frustrating as although I have over the recorded 9 years stated you seem only interested in your wrongly acquired 1 month discrepancy. Have now sent my no claims verification from my last insurer again. Been insured for 1 week and in that time have received a telephone query, 2 letters and numerous emails. Never had such a faff before in changing providers, Mr Adams”

Helpful Report

Posted 6 years ago

“Platinum member, it takes 10 minutes waiting on Live Chat to talk to an agent. Then 5 minutes answering security questions, just be told you have to call and speak to someone on the phone. So a further 2 minutes waisted on the phone, telling you to use Live Chat, the another 8 minutes waiting to be connected to another agent, who says that the query could have been done on Live Chat. That and the additional cost of calling. Not happy, this is the 3rd time this has happened.”

Helpful Report

Posted 6 years ago

“Far too long a delay being able to talk to someone and being advised to use "chat line" not much help as only programmed for questions I did not want to ask. Excessive charge to simply change address - £39.00 Would rather pay higher and have better system of contact - will not renew”

Helpful Report

Posted 6 years ago

“Bad experience must last person i spooke nicole she was very good very helpful but not victoria she was not helpful at all but nicole nn2 she very good many thanks lyazid sifi”

Helpful Report

Posted 6 years ago

“Customer services sorted out problem thank you Rebecca Cartwright Mr Basford”

Helpful Report

Posted 6 years ago

“We're not take care of the customers”

Helpful Report

Posted 6 years ago

“After choosing a basic premium and attempting to pay, there followed a succession of attempts to upsell add-ons.”

Helpful Report

Posted 6 years ago

“Incredibly annoying purchase process. The initial process indicated that a courtesy car was included for 'free'. After paying I was invited to 'upgrade' with various limits on when a courtesy car was available. I was then bombarded with offers to buy other products. One Call may think 'up selling' is clever but it is incredibly irritating. I still don't know what is actually included in the insurance I have bought and won't be using them again. Why can't companies be honest and straightforward?”

Helpful Report

Posted 6 years ago

“Sent in copy's of no claims and proof from police about ID fraud one insurance don't believe me I will cancell ?”

Helpful Report

Posted 6 years ago

“On the second attempt they made the required alterations”

Helpful Report

Posted 6 years ago

“Overall good service but renewal true price wasn't the price you see.”

Helpful Report

Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,283 reviews