One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,239 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,239 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Did not have a bad experience every thing went well Thanks cb6”

Helpful Report

Posted 6 years ago

“The initial policy quote when I took it out a year ago, was lower than the actual figure that I was charged for. With my renewal due on November 16th I decided to look elsewhere and duly found a policy that was £150 cheaper, with a very high profile insurer . I therefore called ONE CALL to advise them of the cancellation, and held on for ages at position number 9 in the queue, waiting for an Agent. I duly hung up and called back and eventually managed to advise ONE CALL of my intention”

Helpful Report

Posted 6 years ago

“This was the second call having been cut off by something on the first 26 minute call. 9th in the queue this time with a polite response that was partially answering my question. Still have to phone in again nearer time of renewal.....will I have enough time to shop around? Hmmmm”

Helpful Report

Posted 6 years ago

“I got through to the first lady after being 11th in line and she put me on hold to find answer to a question. This part was fine. She then put me through to quotes. After 26 mins on the line, I heard someone breathing, thought I was through but was actually cut off!!! Had to call again.”

Helpful Report

Posted 6 years ago

“Charges for amending car details when changing car”

Helpful Report

Posted 6 years ago

“I tried for a long time to get through on the live chat today. I then tried to phone but after spending a long time getting through, the line was cut off, and again a second and third time I tried. After eventually getting through on live chat I was charged £61 because I’d asked advice about a temporary problem with our alarm. There appears to be no way to make changes on an account apart from via live chat, but this system isn’t properly staffed. Not impressed. Makes me worried about what actually happens when you have to make a claim...”

Helpful Report

Posted 6 years ago

“Basic products incorporated in the original quote was good. However, add ons and available extras felt like you were left with an inferior product. Unfortunately - within the space of a few days the original quote increased by over £30 based on the same details. Personally, the quote should be honoured from the first price provided not on the updated one. A quote guarantee if you like.”

Helpful Report

Posted 6 years ago

“Not happy with the whole situation to be honest, my insurance was cancelled due to documents going to not email; so ended up paying more!!!”

Helpful Report

Posted 6 years ago

“the payment section took a lot longer that every other insurance company I have ever used, after giving all my back details and other detail you asked for im not sure if I have completed every thing or not, not sure if I have indeed taken out a policy with you.”

Helpful Report

Posted 6 years ago

“Changed 2007 Nissan Cabstar for a 2017 Cabstar, was then told I couldn't insure newer vehicle as it was a tipper, (as was previous!) so would have to cancel policy (Giving One Call a £55.99 chunk of my refund). Agent gave me number for One Calls Commercial Centre so I called them straight away only to get a message telling me (on a Saturday) that they were open Monday to Friday. Agent did all she could, but One Call as a company seem inflexible and maximising their profit at my expense. Had to go elsewhere.”

Helpful Report

Posted 6 years ago

“Rang to change a direct debit date for the second time as first request was not actioned. Advisor input incorrect date (9th not 19th), which was only 2 days difference from date set up! Then advised cannot correct this so had to diary as system does not allow more than 1 change within 14 days! Therefore, call was waste of time as I’ll need to call again to ensure that this has now been done! Advisors need to confirm what customers ask before making changes and system should allow correction for human error!”

Helpful Report

Posted 6 years ago

“I had to wait 10mts because I was number 19 in queue it is very annoying”

Helpful Report

Posted 6 years ago

“I think your prices for amending policy or cancellations are beyond believe ,I stayed with you as to expensive to change but me or family will never use agai”

Helpful Report

Posted 6 years ago

“Rc2 answered the phone in an friendly manner and assured me that my problem would be resolved. But this is only after the wrong documents had been sent out to me twice. We will have to see if third time lucky. On the plus side I was not kept waiting on the phone long.”

Helpful Report

Posted 6 years ago

“When phoning to cancel a policy that had only been effective for a few hours due to an error and already having a policy in place, the contact number does not allow you to speak to an advisor. After numerous attempts and following the options to be cut off every time. On contacting the online chat serbice they could not help because they are not alliwed and advise you to phone the number again. Going round in circles and ending up with the same result the chat handler was able to email the cancelation team. To be informed of a £50 Charge i was disappointed. This is still not redolced as i have not revieved confirmation of cancelation nor refund. Will nevee use this insurance company again. Howevee the lady on the chat was very limited with what she could do altjough she tried her best.”

Helpful Report

Posted 6 years ago

“Inital call good but over 9hrs later still awaing my documents to be updated.”

Helpful Report

Posted 6 years ago

“It took 4 phone calls before I got to speak to someone. Waited in que for 20 minutes each time before getting cut off as I got down to being second”

Helpful Report

Posted 6 years ago

“Nightmare...on the phone for over an hour passed from one phone number to another no one could help me until I spoke to JE3 very helpful and friendly and new exactly what he was doing.”

Helpful Report

Posted 6 years ago

“I want to cancel of my can insurance Renew, the chat online let me call the renew term and give me number 01302554010. But I called and waited, called and waited, again and again and again. Until now I can not talk to any real person who can help me.”

Helpful Report

Posted 6 years ago

“Difficult”

Helpful Report

Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,239 reviews