One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,239 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,239 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“When trying to change my bike insurance over to a new bike one month before the end of my policy I was asked to pay £39 for “administration frees” then as a goodwill gesture they where only going to charge me £19 (which was nice but could have been offered in the first place rather than me asking) then this didn’t go through as they informed me they where unable to cover me on the new bike and advised me to call… so I did. Only to be told they wanted to offer me a new policy for well over a £1000 (who would pay this! haha) so I had no choice but the cancel my insurance with OneCall and then I was told yet there was ANOTHER free! £43.22. So I lost my second years no claims. Thumbs up!”

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Posted 6 years ago

“Made two calls today just to have my daughter removed from my car insurance, as she’s since purchased her own car and sorted own insurance. Both times I was left hanging on the phone, it was sorted upon the second call (np6) but it took some time. Not feeling very confident with one call.”

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Posted 6 years ago

“I accepted oneCall's quote for car insurance and offered to send details confirming my ncd at the time but was assured there was no need and that oneCall could verify no claims discount independently. I received confirmation of the policy and all documents. So far so good. Then 10 days I later I received two letters - one asking me for proof of ncd and the threatening to cancel the policy as they had been unable to verify it. (It sounded as though I had lied about it) By then I had thrown away my renewal notice with ncd statement. Fortunately it was still in the bin so had to fish it out, torn in two, to photograph it. Then I couldn't access the portal to do so, as had been requested. I tried the phone lines but there were long queues. Then I went on to live chat but the operator cut me off while I was still writing the details of my issue so I had to start all over again. Then when I explained the second time that I had thrown away the old ncd details because I had been told by OneCall they were not required I was told "with respect" it was my responsibility to provide them when asked, even tho the confirmation of the new policy had already come through. And then when I tried to phone customer services to register my dissatisfaction the number on the web page did not get through to customer services. The only option to complain seems to be snail mail or the dreaded live chat. Hence why I am here. Not happy. Thank goodness we hadn't had a bin collection or things could have been worse.”

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Posted 6 years ago

“Call handler JA4, spoke far to quickly and was rushing through the transaction.”

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Posted 6 years ago

“I have been trying to contact you since last week, but each time their is no one available. I wish to sort out if I am eligible to make a claim for damaged carpets (Bedroom and Lounge) which I purchased 18months ago.”

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Posted 6 years ago

“Disappointed to find one call are short sighted when it comes to customer service.”

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Posted 6 years ago

“No documents forwarded to my email address had to live chat to jg4 to forward them”

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Posted 6 years ago

“Tried your website detailing my customer ref, date of birth.post code and email address. These came back as not on record ?????.Phoned one of your agents to inform of two changes to policy, IE property now in crime watch area, also that alarm is now fitted to property,These making now monetary difference to quote ???????.”

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Posted 6 years ago

“I can't login to my view my renewal quote... No online chat available for this service! I cant seem to get anywhere to find my information; and I don't want to wait ages on the phone.”

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Posted 6 years ago

“I received the policy documents I requested, but do not understand why both of my insurance policies are not visible in ‘my account’. Surely putting both sets of documents in the same place makes things easier and is helpful for all concerned...”

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Posted 6 years ago

“I received a letter from dvla saying a was not on the data with insurance , I phoned one call after 2 hours of trying to sort this out , the outcome was ok , but to be told that I had cancelled my policy which I had not , as the direct debit payments were still going out , I had no appoligy , I am very annoyed with this company as it could have resulted in my racing a fine , not happy”

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Posted 6 years ago

Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards

Posted 6 years ago

“My insurance was due for renewal and I had a couple of changes to make to my policy. This generated a change to the insurance renewal quote offered to me. The premium reduced and I was told the insurers being quoted had changed. The insurers quoting for my insurance were Tasker, One Insurance and Highway. I asked 4 separate members of staff in 4 separate calls (I can give you the exact times of the calls as they are recorded for training purposes) the question which insurer underwrites their policy i.e. who is the underlying insurer i.e. who is the ultimate insurer. All 4 members of staff were adamant that the above named "insurers" were the ultimate insurer. I even told a member of staff that I googled Tasker and they are Brokers/MGA's and they said that Google was wrong and they were right! I said I didn't want to go with the cheapest premium, I wanted to go with an insurer Id heard of but this also appeared to be a concept foreign to the staff I spoke to (listen to the calls). The staff either need training, have been trained with the wrong information or are blatantly lying to customers! Ever heard of Treating Customers Fairly? Either way, the premium was indeed cheap and I was given reassurance that One Call would deal with any claims I had so who the insurer is was irrelevant so I have renewed. We'll see. Contact me if you want the dates and times of the calls.”

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Posted 6 years ago

“I decided to cancel my motorcycle insurance policy within the 14 days cooling off period as I found that the premium charged put the the policy in about 22nd place using a comparison website. Like many of us, I hadn't taken sufficient notice when teh automatics renewal notice came through. Once bitten.... Anyway, Onecall charged an admin fee of 39GBP and the relevant underwriter charged about 42GBP as their pro rata cost for 6 days cover. Whilst I think the Onecall admin charge is high...it is what it is...and is something I'll take note of when reinsuring...its pales into insignificance when compared to the underwriter "prorata" charge for 6 days supply of services. I cancelled on day 6 of the 14 days. The Financial Ombudsman† says that: “Giving consumers the right to cancel - and then penalising them excessively for exercising that right - is likely to be unenforceable in law, as well as unfair and unreasonable. “In cases referred to us, if a customer has cancelled a policy and received a significantly smaller refund of premiums than could be expected as a pro-rata settlement, we will ask the firm to explain how its approach complies with the requirements under the regulations." So I will be contacting the Financial Ombudsman about both Onecall and the underwriter. The live chat representative from Onecall was very good, helpful and did his best to get me all the info I requested. Policy obviously is out of his hands. His service is what gave Onecall 2 stars not 1”

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Posted 6 years ago

Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards

Posted 6 years ago

“Disgusting that changing a vehicle you keep the recovery payment if it's not needed. I was told it's in the paperwork when taken out. Then tell me increase in insurance and then payment for handling fee a 10 minute straight forward change over of vehicle. Will look else where next time renewal is due.”

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Posted 6 years ago

“Didn't solve my problem at all, just avised me to open new account.”

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Posted 6 years ago

“So I already had another car and had to buy a second one. I filled out all the details for the insurance proposal including the answer to the question "what no claims discount do you have", which was over 7 years. Only now I already have the policy do I get told that no claims discounts attach to cars, not drivers (?!). OneCall will adjust the policy for me (thanks very much) and there's no actual adjustment to the amount to be paid for the policy but OneCall still stiff me for an additional administration fee (on top of the one I have already paid) of £39.”

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Posted 6 years ago

“I have recently renewed car insurance with One Call. The email advising me to activate my account referred to an activation code that I should have received in a welcome pack. But I have never received a welcome pack. When I called, on 14 Nov, to advise that I was unable to activate my account, I was told that a follow up set of instructions should follow by email within 24 hours. It is 48 hours later now and nothing received. Frustrating!”

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Posted 6 years ago

“I can’t believe I had to pay nearly £40 ‘admin’ fee to change my address! Also disappointed that there is no refund due to me moving area even though my daughters who have insurance with other insurers have given her a refund due to less risk!”

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Posted 6 years ago

“The call handler was speaking extremely fast and was difficult to understand. I understand she must be saying the same thing everyday but she didn’t seem to happy to help me and I get better customer service from an automated service.”

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Posted 6 years ago

“I was told an email would be sent with a link to the portal so I could download my current insurance document but this has not been sent. Woud be much easier and more helpful if the certificate could be emailed or that it was sent when the details changed. I was on hold for a very ong time before I got to speak to somebody on my third attempt of ringing you”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,239 reviews