One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,180 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,180 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“ower computer not your end zb1 was very helpful”

Helpful Report

Posted 6 years ago

“annoying additional extras to consider - not made aware of the final price”

Helpful Report

Posted 6 years ago

“The sales person spoke way to fast and was too obviously on a sales pitch script. I never felt comfortable or really informed through out the whole call. I felt the speed talking was to discourage questions and also presumably to get the call done and the sale made. The "add ons" seemed endless and again I was never really sure what they were about because of the speed. All round it felt like hard sell spivery. Also I had called an different number and the person I spoke to was only interested in "the review" I should give so here it is. Its also very odd that a company called One Call Insurance doesn't have a phone number on their Website. I needed to get the first number from the live chat feature.”

Helpful Report

Posted 6 years ago

“Spent 25 mins waiting, naturally put the phone on loud speaker whilst i go about my business. Phone is eventually answered call taker literally said 'hello' 3 times and then hung up. Did not give sufficient time, very poor service. Then followed a further 25 minute wait, although this time the female thankfully had a little more patience. On line chat was down”

Helpful Report

Posted 6 years ago

“For starters being hounded with emails and calls since the policy started (literally 2 days ago) I've now uploaded my driving licence twice and when I log into the portal it's asking me for them AGAIN. I've been called today and told my excess is £600 which is absolutely not what I set it at on the price comparison website. I've then been 'sold' an ancillary to reduce my excess & the agent kept reiterating something about a courtesy car - which I paid extra for the benefit initially! My first impression of you as an insurer is poor to say the least. I am employed as a senior claims negotiator for Admiral Insurance and whilst you were slightly cheaper than me taking insurance through work, by the time you've tried to add on an additional £10.64 for reducing my excess I would have been better off going with work! I would also like to point out that you weren't the cheapest on the price comparison website but I went with you due to your almost 5 star rating. When I asked about cancelling the Policy I was told I would not only have to pay the £63 deposit (which I've already paid) but £50 odd cancellation fee PLUS 2 days worth of cover. So in total to cancel today for 2 days worth of cover I would be looking at almost £150?? The agent then went to ask a manager if they could reduce the fee down to £6.72 per month extra for the reduction in excess so I'm still not really any better off. To top it all off I found the agent rude, unempathetic & repetitive - clearly only interested in selling me the ancillary!!! all in all I am sorry I insured with you now to be truthful . let's hope I never actually need you for a claim as one can only imagine how poor the service is.”

Helpful Report

Posted 6 years ago

“You sent a threatening letter stating that my car insurance would be canceled on 9th Dec if I did not provide driving license details reqested And that this was final notice. Had I been away on holiday this would have caused me a significant problem. You already had my drivers licence information when I set up the cover in October. Having just arranged home insurance with you, I hope I don't get another letter of this sort. Please confirm that you have all necessary information.”

Helpful Report

Posted 6 years ago

“Don't seem to value existing repeat customers.”

Helpful Report

Posted 6 years ago

“Disappointed that One Call wants to squeeze every penny out of me, even if it's just a pound or two. I would have been cheaper paying a cancellation fee and going to another provider, which I will be doing when this policy is finished.”

Helpful Report

Posted 6 years ago

“I can not understand how I can be charged £52 administration fee for cancelling a policy. How difficult can it be to push a few keys on a keyboard to cancel a policy. I have never made a claim with your company but you certainly had your pound of flesh. I will never use your company again.”

Helpful Report

Posted 6 years ago

“The person I spoke to didn’t have a very nice phone manner, I felt like he wasn’t very interested to take my call or be helpful to me”

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Posted 6 years ago

“in all of my 35 years of car insurance I never experienced more problems with insuring my car, letter after letter asking for more info, this should of been sorted when policy taken out,”

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Posted 6 years ago

“been with you for 9 or 10 yrs and went for a new car, you tell me that the insurance for this would be £44 a month, yet on go compare it was £33 a month, and that is with someone else, so I got another insurance with everything that I had with you at a price of £28 a month, so Im going with that,”

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Posted 6 years ago

“Waiting for an agent to be free was far too long.”

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Posted 6 years ago

“In spite of being a loyal customer over several years for my car insurance and recommending your company to others, I could not get a competitive quote to renew my car insurance and was therefore obliged to accept a significantly lower (over 30%),alternative from a competitor. To add insult to injury, my refund was drastically reduced by the penalty fees which it then attracted. The only satisfactory part was when I spoke later to your operative JA9, who expedited my refund very efficiently. I will not be recommending One Call in the future.”

Helpful Report

Posted 6 years ago

“amendment charge of £39.Very expensive. Especially as my insurance is a tad over £200 per year”

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Posted 6 years ago

“Friendly staff, but very expensive to change anything on your policy”

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Posted 6 years ago

“Kept on hold quite often - and the young woman spoke too quickly and indistinctly. Couldn't just update card details as I wished to - had to pay in order to do so. Not a good experience all told.”

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Posted 6 years ago

“I did not have bad experience just got new quote”

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Posted 6 years ago

“Poor compaired with other companies, keep asking for documents you already have on a previous policy I have with them this year. Not Happy”

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Posted 6 years ago

“When trying to change my bike insurance over to a new bike one month before the end of my policy I was asked to pay £39 for “administration frees” then as a goodwill gesture they where only going to charge me £19 (which was nice but could have been offered in the first place rather than me asking) then this didn’t go through as they informed me they where unable to cover me on the new bike and advised me to call… so I did. Only to be told they wanted to offer me a new policy for well over a £1000 (who would pay this! haha) so I had no choice but the cancel my insurance with OneCall and then I was told yet there was ANOTHER free! £43.22. So I lost my second years no claims. Thumbs up!”

Helpful Report

Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,180 reviews