One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,180 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,180 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not happy having to pay £39 to change the address. Will not be renewing my insurance with you.”

Helpful Report

Posted 6 years ago

“your online chat was not available despite your recorded messages saying it was!!”

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Posted 6 years ago

“Started using your chat got cut off. then when trying again kept getting message in chat box "web address not available" ?”

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Posted 6 years ago

“Not helpful to your customers needs all about getting money from them.”

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Posted 6 years ago

“Messages and re-directions before you get through to somebody, whom then tells you to call back tomorrow. Not helpful and took over 10 minutes just to get to that! Just give me the options to select and not a tone of blah, blah I am not listening to!”

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Posted 6 years ago

“The LADY WHO HELPED ME (RC2) WAS VERY GOOD AND PROFESSIONAL BUT YOUR PRICES ARE RIDICULOUS. I HAVE BEEN WITH YOU FOR YEARS AND YEARS BUT IN MAY I WILL BE SHOPPING ABOUT AND LEAVING AS ON LINE I HAVE TODAY SEEN THE PRICE I HAVE WITH YOU FOR 52 POUND CHEAPER A MONTH!! VERY DISAPPOINTING AS ON MY PREVIOUS POLICY I WAS ONLY PAY £36”

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Posted 6 years ago

“I rang up to cancel my renewal policy and during my conversation I was disconnected by the man on the phone. I still don't know wether he did what I requested or not! !! I'm still in limbo???”

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Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

“Nathan was helpful .. live chat not .. wouldnt insure my new car and new quote 30% dearer so pretty poor really.”

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Posted 6 years ago

Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards

Posted 6 years ago

“The staff were very professional unfortunately as the Policy was for renewal I can't understand how the Homestart is different to what I originally asked for although your representative said it was. Therefore there is some misunderstanding on our parts which is not good when taking out an insurance policy.”

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Posted 6 years ago

“The line was bad and the girl I spoke to didn't seem to pleasant, i couldn't get my direct debit date to the day I wanted and had to settle with an alternative day to which I'm not happy with.”

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Posted 6 years ago

“First person I spoke to was very cold and had no sense of humour. Very brisk and appeared to not be able to converse in a personal manner”

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Posted 6 years ago

“I was short of some information and instead of being told in the beginning all the information that was required, it took several phone calls and three internet chats to finally complete the transaction. Each time I phoned another piece of information was needed, then another, very frustrating. But the advisers were courteous.”

Helpful Report

Posted 6 years ago

“I have been in New Zealand for 5 weeks,last week I found my policy had been renewed and £306 had been taken from my account before the expiry date,I found a better quote and your adviser agreed to match it,he said the difference would be in my account within 3 to 5 days and my new policy would be forwarded to me,none of this has happened.Today I contacted adviser Victoria and was told you need my Sort code from Card as expiry date had expired, that was wrong as date on card is 09/20.As far as I know Sort codes are not on Credit cards,I have a HSBC account and there is no Sort code applied,I had to give another card number,I only use this card for different circumstances.I also informed chat adviser that I have not received confirmation email that my new policy was active,can you please do this.”

Helpful Report

Posted 6 years ago

Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards

Posted 6 years ago

“One call,my foot,chase and chase for documents. The only email reply you get is advertising”

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Posted 6 years ago

“We moved over to you from admiral .We applied on line ,but a claim made last year against us was ommitted on our application by mistake. Our insurance has gone up dramatically. THIS WAS A GENUINE MISTAKE. We may leave and go back to Admiral who may give us a better deal. Also on the paperwork you last sent us did not even have a phone NUMBER on it.Its ironic that you are called ONE CALL.”

Helpful Report

Posted 6 years ago

“The online website wasn't straight forward. Too many extras that made it very confusing. Details of the cover not found on the main page so wasn't sure what I was covered and then came the catch of standard and premium covers. Maybe will not use One Call again”

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Posted 6 years ago

“Advisor despite being with you two years would not reduce premium by an extra £5”

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Posted 6 years ago

“My motor driver licence validation details did not get recorded after a first letter, my phoned in details were not recorded by the young women who I spoke to hence another threatening letter of cancellation of my policy with Covea insurance. Brad who I last spoke to was helpful and validated my Licence given the DVLA code with no problem. pity I had the previous misfortune to speak to someone who did not take the proper action. The live chat option on your web site did not operate and still doesn't so the quick call was left for me to wait in a cue.”

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Posted 6 years ago

“Telephoned to renew my policy and the call was answered by a very abrupt adviser who sounded very uninterested and unfriendly”

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Posted 6 years ago

“20mins plus wait on phone call to be answered by agent ag3 £55+ cancellation charge for a £112 policy which include £30+ broker fee”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,180 reviews