One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,180 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,180 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I called OneCall to cancel the automated renewal, as the price of the premium had gone up. On the call, the automatic prompt told to use the live web chat service. As I was on a very long hold, tried the webchat but there is no chat service available for Home Insurance queries. When finally through to an attendant, I was constantly quizzed on why I am leaving and what other insurance quotes I have been given. I did tell the attendant at least four times, I am not interested in giving details as I have a crying baby and an appointment to head to but that did not deter the gentleman attending to me. I am not sure why we can't cancel the automatic renewal online via the account.”

Helpful Report

Posted 6 years ago

“Conversation was rushed, & also got cut off when an agreement was made, had a question to ask!.”

Helpful Report

Posted 6 years ago

“4 Direct debits came out my bank, I've been told it was another company for personal accident, the girl who took my call wasn't interested and just felt she was trying to get me off the phone, it turns out that the direct debit is from one call.. I'm not very happy..”

Helpful Report

Posted 6 years ago

“RENEWAL PRICE £425.07 PHONED TO CANCEL AND THIS SOMEHOW WAS THEN DISCOUNTED TO £336.12 WHEN I SAID I WAS CANCELLING FOR A CHEAPER POLICY WITH ANOTHER COMPANY.”

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Posted 6 years ago

“I keep sending my car license details and then they send me a letter through the post saying they can't find any of my license details. Iv sent them my details about 10 times and they still can't find it on there system they have a problem with there system and rely need to take a look into this as something is wrong at there end”

Helpful Report

Posted 6 years ago

“Nothing went wrong but your phone system takes too long to get to an associate. In addition, booking insurance online there are a lot of extra screens after the payment window. I got pretty fed up with being asked if I wanted extra this and extra that when I had been through these options when setting up the quote. Once through the associate handled my query promptly and professionally.”

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Posted 6 years ago

“Unbelievably ridiculous long waits for telephone response... Number 22 in queue three times in a row...”

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Posted 6 years ago

“Lady at end of phone obviously dissatisfied with her job!!”

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Posted 6 years ago

“Although call handler was lovely it was a unnecessarily long call 2 hours then I found out instead of the £150 excess I asked for it was £700 ? So if I cancel it will cost me £50? Also to be sent a letter is £39 admin ?? Not happy”

Helpful Report

Posted 6 years ago

“Not really happy at all had to wait 35 minutes for call to be answered, live chat not working and a £40 admin fee when extra insurance or new car was only £40 works out time consuming and expensive other than that lady was very helpful when call was finally answered.”

Helpful Report

Posted 6 years ago

“On having an attractive newal quote of £150, I continued with One Call but changed to a bigger vehicle after a month at an additional cost of £163, then had to change after a breakdown back to the original car. What I don't understand is that I was only offered £5.11 to go back with a small car. I've had to complain but still only offered the £39 admission charge as a discount. Currently I'm out of pocket by £80.”

Helpful Report

Posted 6 years ago

“You call your number and they advise you to go on live chat after waiting a long time to be advised to call then you go on a waiting list again once through your put on another wait get through your on the wrong department put on hold again then to be told you are charging me £80.00 to cancel my one insurance then to be told I can not put my 20 years no claim bonus points on the other insurance what a waste of time I feel like cancelling the other insurance with you very disappointed in your service”

Helpful Report

Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

“Cheap insurance which is what I wanted but too many prompts for more product. If I wanted them I'd request them. Dial back the add on products - it's off putting”

Helpful Report

Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

“I had received numerous letters stating that certain documents or information had not been received despite having provided it. On top of that I was being charged extra! Keeley on Live chat was no help whatsoever and then dropped the call without any kind of resolution. Nicky on customer services was much better... although I still ended up paying more at least she tried a resolution and explanation.”

Helpful Report

Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

“Found it expensive and take time to talk with someone from customer service”

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Posted 6 years ago

“the cost to change an address is unessary”

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Posted 6 years ago

“customer service rep perfectly friendly but simply could not help - could not assist with providing cover for second vehicle.”

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Posted 6 years ago

“It was all OK until I came to pay. Then you gave me 6 additional screens I had to go through trying to sell me something else. If I'd wanted any of the additional products or features you were trying to sell me would have selected them. I will not buy this way again.”

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Posted 6 years ago

“Phoned to change my address which was easy and fast to do but was then put on hold to go through to renewal team, on hold for quite a while and then as advisor answered they cut me off”

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Posted 6 years ago

“Experienced an unfriendly gentleman that seemed discouraging throughout. Just wanted to continue from where I stopped on a car insurance quote with pleasant Emelia whose shift ended before I could conclude. I believe One Call can do without such unpleasant staff on the front desk. Cheers”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,180 reviews