One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,180 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,180 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“nearly an hour on phone to sort out my issue , although it was eventually resolved .”

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Posted 6 years ago

“Just very unhelpful and didn’t seem interested or able to help loyal customer”

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Posted 6 years ago

“Ridiculous wait to get through on phone so tried to change address on line. Such a long winded process and then had to pay £39 to change. Have never been charged from previous insurers won't be using again”

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Posted 6 years ago

“Nice staff but no customer loyalty. I could get the same cover for £12 a month less if I cancelled and then took out a fresh policy with the same company ! That didn’t make sense so Will go with another company and hopefully they may be more loyal ???”

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Posted 6 years ago

“I changed my car in December. I paid admin fee because I was told my old car insurance would continue until the end of the insurance term. I was told there was going to be a period where both cars were insured. It turns out this was the incorrect way for the advisor to upgrade my policy. No funds were ever offered back to me. I was then told there was an undisclosed claim against my name. I then spend several days to get this sorted. I was then told the claim against me was incorrect. I thought it had all been sorted at this point only to receive letter dated 09/01/19 saying my policy was being increased for a undisclosed claim. I spoke to an advisor 09/01/19 who explained they had incorrectly informed me before because the undisclosed claim was against my husband's insurance policy with another company. She was very helpful but it should have been explained to me on my previous calls....I made enough of them.”

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Posted 6 years ago

Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards

Posted 6 years ago

“Too much time wasted waiting for service.”

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Posted 6 years ago

“Your advisor was inflexible for a loyal customer and thought he knew better than an elderly female , or he gave that impression when he spoke to me . Also he didn't seem keen on refunding my money even though it has been taken early . I realise that your company runs within the rules and this is the first time I have been annoyed and disappointed with any correspondence I have had to have with your company . Please inform your operators not to call females Ma'am I am neither the Queen or live in the USA .”

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Posted 6 years ago

“Phone up, cannot just make a choice but have to listen to complete message; wait for call to be answered. Call answered after a reasonable wait, having given the reason for my call asked and supplied my name and post code I wait once more whilst my call is diverted. After a wait the second telephone is answered and once again I have to repeat my full name and post code I repeat my message that I am not renewing my car insurance and answer several questions about my new insurer. I am then asked if I would like the customer service assistant if I want them to search for a better quote. I decline the offer because what I wanted was their original renewal offer to be the best available. What I experienced was no different from my renewal process in previous years. It is managed by the industry to suit their requirement to make money and if the customer accepts the offer they pay more than they should: if they decline but accept the suggestion that an alternative is investigated then in most instances something costing less or providing better cover is available. This view is reinforced by the comparison of your insurance cover provided on the reverse of the renewal letter. My letter was dated 20 December and the data provided was accurate as of April about 8 months out of date.”

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Posted 6 years ago

“not happy as your operator was not slow in taking my renewal payment, and as yet not recieved documents regarding my insurance with you by email, needs rectifying asap, not what i call good customer service,”

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Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

“I was unhappy with the fact that my policy doubled because I changed address half way through my policy despite moving to a newer, safer housing estate and having 10 years no claims. VL2”

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Posted 6 years ago

“I was disappointed that onecall insurance hadn't been in contact with me as my Insurance was due for renewal on the 14th January, so I had to contact them. Sm4 was very helpful and soon had my new quote to hand and guess what, it had actually gone down in price.!”

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Posted 6 years ago

Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards

Posted 6 years ago

“Dreadful service!😳”

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Posted 6 years ago

“In hold for far too long. When eventually got through was told it couldn't be dealt with there and then. It had to be sent to a different department who couldn't do it today. Would call be back next day. They didn't. Took several phone calls and over an hour in total waicing to speak to someone. Still didn't get sorted . Going to cancel and go elsewhere.”

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Posted 6 years ago

“When I took out the insurance early last month a young man said that I didn't need proof of no claims. Then I received a letter saying you required it with a warning that my policy would be cancelled in 14 days if you didn't receive it. I spoke to a lady on 5 Jan and she advised to click on a link to send said proof. She said that I would receive confirmation of receipt of this proof. Today 7/1 I rang one call I was tenth in the queue eventually spoke to mia and then got cut off ! I rang again and was 12 in the queue and spoke to Becky at 10.45am she confirmed receipt of proof and nothing outstanding. At 16.41 I received an email with ref writing saying thus proof is still outstanding! I could not believe it. I rang yet again and was 23 in queue and spoke to Jasmine who again confirmed receipt of proof of no claims and said e-mail is automatic. I am so stressed out about this and asked for an email to hopefully finally confirm this is right.. we shall see. I feel very frustrated by this whole fiasco and I hope this is sorted.....”

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Posted 6 years ago

“Hello Be very careful with this firm and the automatic renewal it cost me £60 insurance for one days where I was waiting for the renewal to come through by post for a van which I never had the van I had already sold it by then but they took it automatically and when refunded stop me £60 for one day disgusting company I think this is disgusting as I am now disabled”

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Posted 6 years ago

“Terrible. Where are my documents”

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Posted 6 years ago

“good service young girl dealt with renewali. brilliant. ar6”

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Posted 6 years ago

“Took over 8 mins to answer. Did help my query once i got through”

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Posted 6 years ago

“One after the other confusing nag screens trying to get you to upgrade AFTER you have decided to proceed are a pain and would make make me not use this company again.”

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Posted 6 years ago

“Ct2 seemed distinctly uninterested in my enquiry following my first ever claim where I was shocked to notice that you had put me down as a smoker under the Lifestyle box and to discover that I did not have Legal Expenses Insurance cover as I genuinely believed I had. So ‘free legal advice’ really counts for nothing I guess?I’m very disappointed to have discovered these two things and whilst I’m grateful to have had my ‘smoker’ status removed I feel it’s very unlikely that I’ll renew with you (although I must say you have handled my claim very promptly but it wasn’t my fault so maybe that’s why?). I’m now very cynical about the whole thing and have been with you since 2010 - I’ve recently read that probably means you’ve been ramping up my renewals rather than rewarding me for being a loyal customer!?! What a sad world we now seem to live in - I’d value a response.”

Helpful Report

Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,180 reviews