One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,180 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,180 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“price kept changing”

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Posted 6 years ago

“Very lovely and helpful just found spoke to quickly”

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Posted 6 years ago

“I have never known such a preamble to getting through to a contact centre, which then was unable to take my call. Tried live chat o two separate days and always unavailable”

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Posted 6 years ago

“Girl I spoke to had an attitude problem.She thought she was always right.”

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Posted 6 years ago

“It's not easy to reach one of the department the automatic system repeated same thing a lot of time before reach customer service”

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Posted 6 years ago

“Getting through to speak to someone was a nightmare. It took me two days and five phone calls. Even the live chat system was not working. The automated phone service to start with was also a nightmare. The questions were repetitive and unnecessary. Eventually I got to speak to someone gave them my details who then passed me on to someone else who asked the exact same questions I had just provided. My reason for phoning was to seek clarification of outstanding NCD documentation. I was originally told you could obtain this from a data base you use. Unfortunately the person I spoke to was unable to confirm if this had been achieved. The same person asked me to download this documentation on a link. I said I already did this yesterday but he could not find any confirmation of this. He then very kindly said he would email me with a link so I could download them yet again. As far as I know I have now done this. I would say the person that I spoke to reference JA3 was very helpful and could not be held responsible in any way for all of these issues.”

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Posted 6 years ago

“Charge for changing vehicle on top of charge for changing registration only 6 day previously. Not happy”

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Posted 6 years ago

“I received a 14 day cancellation notice as my driving licence details had not validated, after waiting nearly 40 minutes to get through as I couldn't get through on line was told my details had since validated and I hadn't needed to phone after all, which was bad but when I asked if I would have received a letter saying it had been validated since the letter was told NO. Flaw in the system in my opinion, I realize validation had happened after your letter had gone out but then you need to follow up with a second letter updating me. The man I spoke to on the phone was lovely but he cannot make up for a bad system. Regards”

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Posted 6 years ago

“Tell me to go to their Portal. Can't do it as not received an activation email. Can't get through to Customer Services.”

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Posted 6 years ago

“Nothing went wrong just don't see why have to do all the work , WHY can't get prove of no clams bonus”

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Posted 6 years ago

“I installed one of the Roost items on my phone which took several attempts and now I am getting letters saying I have not activated the device and my cover will be downgraded I was then asked to uninstall the device and reinstall it, why when it is working and sending me the data?”

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Posted 6 years ago

“My RENEWAL NOTCE didn't arrive by the mandatory time and therefore I took out another company's policy. It had more cover and cheaper, too. I want a company that is totally reliable and I don't feel that One Call is!”

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Posted 6 years ago

“Automated options provided on One Call's phone are too confusing & laborious. When I eventually got through to Customer Services, however, the staff member was helpful & efficient.”

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Posted 6 years ago

“Sorted out my claim really well initially but when I tried to get my refund for what was left on my policy it was like pulling teeth. Passed from person to person and no one wanted to sort it out. That's when I actually got to speak to someone. Trying to get through to the correct person or department is a nightmare.”

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Posted 6 years ago

“The adviser seemed very uninterested in helping and had a patronising tone”

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Posted 6 years ago

“Not clear when originally buying insurance that OneCall is a broker. Didn’t like the fact that they require your National Insurance number, too. Never been asked for that before. Charged £74 to cancel just 12 hours later! Impossible to find number to cancel, had to wait on phone for ages to speak to someone to get the number to cancel! Spoke to someone who was brusque and not particularly polite. Live chat wasn’t working at 9.30am on Sunday, even though it was meant to be open 8am-8pm 7 days a week!”

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Posted 6 years ago

“After waiting 24 minutes the call was terminated and no one called me back! The rating button below is not enabled either !”

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Posted 6 years ago

“Admin fee to change address is a rip-off”

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Posted 6 years ago

“Found the website difficult to use. Pressed some buttons to progress application with absolutely no effect,a big waste of time to me. This is obviously a problem the management must know about? Site not big enough for demand? I wonder if they are thinking of compensating customers for wasting their time.? I suspect I will not renew my insurance next year.”

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Posted 6 years ago

“The customer advisor I spoke to was very helpful and sorted the problem out,however when you phone your number and it tells you to go on live chat for to sort the issue out and live chat tells you to phone the number as they can't help with the issue that was caused by your company is a joke.”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,180 reviews