One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,173 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The chap was incredibly polite and helpful over the phone. However, he gave me some wrong information about changing the car on my policy which could have potentially cost me £160 had i not spoken to someone different when i called back. I'm sure it was an honest mistake though. (NL4)”

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Posted 6 years ago

“I must say I am amazed at the number of 5 star reviews based on my experience of the time it takes to get things done over the last 3 calls I have made ….it is so slow !”

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Posted 6 years ago

“excellent customer service.very friendly and helpfull”

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Posted 6 years ago

“Not happy being charged £15 to change my number plate. And being put on hold for 15 minutes for the privilege of doing so.”

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Posted 6 years ago

“Good points : English based call centre Short Wait on phone Jack ( ref ja9) very pleasant manner Bad points I asked for confirmation in writing about The 3 point requests I had made about my car policy amendments but I did NOT receive confirmation”

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Posted 6 years ago

“Very poor core service actions”

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Posted 6 years ago

“Had to wait about 10 mins to speak with someone. When put through to ct1, dealt with the claim calmly and succinctly.”

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Posted 6 years ago

“A nightmare to deal with. They REALLY don't want you ringing them, and their Live Chat is a nightmare. They didn't want proof of my company car NCB when I signed up, but suddenly after a week sent threatening letter. I uploaded a document from former employer, then a week later they sent another letter saying it was missing key info. No name or contact number on letter, and all the info was on the letter. After much OnHold spoke to Customer Services, but they couldn't see my original letter, that's Admin. And no, they wouldn't put me through to Admin to clarify why they hadn't read the document I sent. I've now e-mailed them the proof again, but the poor stressed call handler asked me not to ring back as they're so busy. Yes, they're very easy to sign up with, but after that they're terrible. I don't even know if I'm insured.”

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Posted 6 years ago

“Contacting One Call by phone is time consuming as the queues are lengthy. Attempted online chat which I left details as requested to cancel my policy which did not reach the appropriate people and my policy was not cancelled therefore out of pocket.”

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Posted 6 years ago

“I was driving my wife's car with her as passenger and We were stopping at a road junction waiting A safe Gap to pull out, we're then rammed from behind , my wife received neck and shoulder injury,and spent all next day in hospital , we notified one call and were supplied with a courtesy car , BUT I am told I am not allowed to drive this car because i am 81 , and the wife is still suffering from the result of the accidents, and she has a hospital appointment , any suggestions??? .”

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Posted 6 years ago

“I was 21 in the queue so had to wait a while to get a live chat, which was not to bad. When i eventually got a reply from Curtis it took him 34 minutes from start to finish and i felt i honestly did not have his attention considering a couple of questions (5 or 6 questions altogether) were just to verify, so simple enough. At the end of the conversation there wasn't any ending on the call and i had to ask if there was any more i needed to do, he didn't even have the decency to say thank you for your call or even a goodbye. Very bad customer service!”

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Posted 6 years ago

“The Customer agent was not just helpful at all. I believe all returning clients should be treated nicely, I want to stay on with One Call. All i was asking the Lady for is a reasonable discount on my car policy. Which she repeatedly said I can't do anything about it, as if she can't use her initiative to speak with her manager and ask what best we can do to KEEP my CUSTOM. That is way it should be. Clients should be treated on a case by case basis. I am still awaiting the Revised Renewal Proposal letter in the Post. Thank You”

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Posted 6 years ago

“What a disaster, bad enough when you have a breakdown its stressfull enough without having the recovery chap that comes out says it can only be recovered by me paying a fee for it . Had to come back to the home address to check documents and be number 21 in the queue to get answers from One Call. Only to find that I was indeed insured for it as I had thought.Then the recovery arriving to collect 30 mins early and I am not back there to receive the car. So my wife had to take time off work to come back by getting someone else from the office to drive her. I hope their Boss is sympathetic or else I will have to pay both their wages for the lost time.”

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Posted 6 years ago

“This morning I was very annoyed on checking my credit card statement to find that an unauthorised charge of £39.00 had been made to my card. I tried to contact you through your chat line - but that was not. working. I telephoned and spoke to one of your employees who said that the charge arose as the result of having to alter my policy.He said that letter had been sent to me on 15th January,which I have not received to date. He said that the alteration related to a prior claim.This claim went back to 2014 ,which arose as the result of a drunken driver crashing into my fence and shed.It was nothing to do with me. The claims history of my previous insurer related to claims within 3 years. In the circumstances,I would ask you to reconsider the charge.”

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Posted 6 years ago

“Customer service is the worst I’ve ever had to deal with. Accused me of owing money, bombarded me with letters, emails and calls for over 6 months, to only in the end admit I didn’t owe them money. No real apology, or explanation.”

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Posted 6 years ago

“Took over 20 minutes waiting to speak with someone on the phone, and the live chat was unavailable, with no email option.”

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Posted 6 years ago

“Not really sure if I am insured or not, found some e-mails with access numbers which expired before I had a chance to use them. Tried to download policy ... that didnt work ... have no idea what terms and conditions are. Suppose I will have to spend more time trying to contact them. Just hope I never have to make a claim”

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Posted 6 years ago

“It makes me very angry that you are charged an administarion fee of £39. I am sure that a few minutes tapping a few keys on a computer to change a reg cannot warrant that !! If you are as unfortunate as me, and your car is irrepairable and you have to buy a run around, until you can afford another. I have paid that out twice now, very frustraing.”

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Posted 6 years ago

“After using this insurance company for several years, I had to switch as the quote given to me to include my 19 year old son on a provisional licence proved around £150 more expensive than many other policy options, so as they would not honour a reduced price, I told them I needed to cancel this. To my shock, after many years as a loyal customer, they charged me £56 cancellation fee and despite the fact that my policy still had 6 months left on it, they have refunded me just £5.50! How can this be when I paid over £200 for an annual policy? I told TJ, the customer service administrator that I would definitely return to them at a later date IF they didn't charge me this ridiculous cancellation fee & increase my refund to half of what I paid, but that I would NEVER return if they did charge me and all I got was, 'I can't not charge it'. This is terrible customer service and I will stand by the fact I will not return to One Call in the future. Terrible service for a long standing customer.”

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Posted 6 years ago

“Used on-line chat. Took over 1 hour to get to talk to someone. The system kept kicking me out before I got to speak to someone. Finally got to speak to speak to someone and they asked exactly the same questions that I had filled in on the on-line form (Why bother have to fill this in in the 1st place?) I wanted to change insurance to another car (Had 6 months left on the cover) Original cost of insurance was just below £200.00 - the new car is basically the same insurance grade level. You wanted an extra £98.25 - seems a little steep!!! I agreed to this and was requested to open another web page to pay on your portal - by the time I had completed the form, your chat line had closed down so I could not advise you that I had finished the form. I have now realised that the payment form has not gone through - so tomorrow I will be cancelling my insurance and taking my business elsewhere. Disappointed with the whole experience”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,173 reviews