One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,173 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not impressed!! After the cooling off period I received two letters threatening to cancel my policy. I gave my NI no and my licence details when buying the policy. I was never asked for proof of NC discount. Then they lost the first lot and threatened to cancel. I called and spoke to a very rude man who was no help at all. Then I had to scan in my NC bonus letter and spent 2 days trying to get it to the insurer. Tried the online chat and was 10th in the que..Eventually the operator agreed to send me a link after saying they don't accept email. Wish I had stayed with Hastings direct”

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Posted 6 years ago

“Felt rushed and confused, the operator seemed to be irritated with me. Iam still not sure that I am getting the best deal and am still considering the AA offer.”

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Posted 6 years ago

“Your live chat simply cuts out when the operator wishes to do so. The answer to whether we will get a Green card is not yet forthcoming. There is no obvious telephone number (you provide at least three) that should be used for informing One Call of our intention of travelling abroad. Preferably we should be given an email address which can be used for this basic information. Though why you need it beats me.”

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Posted 6 years ago

“27th in queue for call yesterday so used talk and not given all info. Today’s talk was curt. Following call waited 8 minutes for answer! Sorted now!”

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Posted 6 years ago

“The customer service person was not helpful. Coudn’t demonstrate any understanding around the question she was asked. Therefore, she could not explain clearly.”

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Posted 6 years ago

“It is impossible to either speak to anyone on the phone or via live chat, I am currently no. 23 in the queue! I have received letters saying my car insurance will be cancelled if I don't send documents off, why ws I not advised of the requirements when I took the policy out? Never again”

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Posted 6 years ago

“Previously given ridiculous insurance quote to add driver to new car. Had to take out second policy to be legal”

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Posted 6 years ago

“Terrible customer service. Very lot wait to answer phone and then timed out and had to redial. Only company to charge for changing reg number but not the vehicle. Cheapish but not cheerful. Avoid unless price is everything.”

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Posted 6 years ago

“Renewal paperwork didn’t come so they just renewed tried to email but that didn’t work so had to call and waited nearly 10 mins to speak to someone.”

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Posted 6 years ago

“Really poor service. Recently bought a policy through them after being directed there through compare the market and wanted to set up another policy. I eventually found a number to call them as I'd tried to do a quote on their site but it doesn't apply 2nd car discount. The person I spoke to was rude and unhelpful and the best quote they offered was double what I've already received!!”

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Posted 6 years ago

“I waited far to long on the line to speak with someone. When I did speak with the lady she was very helpful !”

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Posted 6 years ago

“I spoke to your chat line first, waste of time. I phoned yesterday and was to get a return call first thing this morning 09:00hrs. Still waiting.”

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Posted 6 years ago

“Had to wait far too long”

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Posted 6 years ago

“Not happy that renewal notice was some £60 dearer than previous year, one phone call and it was suddenly reduced by £40??? Suspect that it is hoped that customers just renew without checking”

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Posted 6 years ago

“onecall ncreased my insurance by almost 20 pound a month with out any reason. normally when you renew your insurance it should decrease. now when i want start chating about my one year no bonous claim letter they keep offing me. i think it is my right to get and it is your duty to provide that letter. egnoring is not good.”

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Posted 6 years ago

“Operator very helpful .....getting through is a nightmare though. Got my renewal price down though.....not sure whether to renew though due to extremely long wait times to speak to someone......”

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Posted 6 years ago

“Not sure if I completed. Not sure how to add no claims proof.”

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Posted 6 years ago

“I just wanted to talk to an advisor, the live chat was v long winded, I don’t feel it was any quicker. The link to the payment crashed more than once the whole process seemed to take forever”

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Posted 6 years ago

“Called to cancel my automatic repayment as I had found a cheaper quote elsewhere, the call handler was abrupt and not really interested in me as a customer - bordering on rude.”

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Posted 6 years ago

“Information not received by one call and business affected by policy changes and issues. Very disappointing and disruptive”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,173 reviews