One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,137 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have went to work in my new car and I have just discovered it's not insured yet and I requested it to be insured from the day before at 3pm I will be calling this morning the money has came out my bank”

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Posted 6 years ago

“Took ages to get to talk to someone, gave up the first time and tried live chat on line... unavailable...back to the phone for another long wait.”

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Posted 6 years ago

“We received emails about unexpected increases to car insurance premiums late in the evening after your office was closed with no explanation about the reasons for this. I think you should include an explanation with that sort of email and not send information out late in the evening. When I rang to find out what this was about your call handler was excellent.”

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Posted 6 years ago

“My experience with staff was brilliant br4 very helpful I have had a bad experience with the company however and if I end up paying this extortionate cancellation fee I will go pubic with this experience to save other people”

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Posted 6 years ago

“guy speaks to fast, cant understand what is saying most of the time. probably down to the pressure put on him by his employers to sell, sell, sell. ohhh , and waited 38mins and 41 sec before call was put thru …. sorry but that is the longest I have ever waited to be connected in my life of connections !!!! really !! I wonder if they were paying for the call would it be answered within 2 mins,,, yep.”

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Posted 6 years ago

“Made a change to insurance and paid but still have not received any updated insurance documents.”

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Posted 6 years ago

“Cheap cover is alluring but be careful. High costs for changing details and also to cancel. Also very difficult to contact. Can take days to reach someone on their preferred channel of live chat.”

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Posted 6 years ago

“Customer services great on phone, but website poor and kicks you out. Example include . I have tried to reset password and the password link expired (twice) in 5 sec of pressing the link. The live chat does not always work. Payment link does not work they sent me.”

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Posted 6 years ago

“Time waiting to get link on live chat . Would be quicker if there was voice contact”

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Posted 6 years ago

“The service is great however was on the phone for almost 40 minutes before someine answered. This is the thitd time I called and stayed on the line as it was the least number of people.”

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Posted 6 years ago

“Just filled in lots of information on the live chat to then have a pop up message to say it is not working. Want to change my policy as I am buying a new car but can't get a quote!”

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Posted 6 years ago

“27 people in q on phone . 30 min wait X2 as cut off once . Website not working whoops something went wrong came up twice . Helpful man when we eventually got through.”

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Posted 6 years ago

“I was charched £50 for administration fees for cancellation car insurance policy made half hour ago.”

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Posted 6 years ago

“Hard to contact. Long wait times. Did the usual of bumping the price up a lot the second year of my policy. Wouldn't bother again.”

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Posted 6 years ago

“Very efficient when opening a policy, though the call handler seemed very rushed. I called to correct details on my policy this morning, was told I was number 30 in the queue and it would be much quicker if I tried live chat, I logged onto live chat to be told nobody available and please try later. In my opinion that is poor customer service. I wish I had paid more and stayed with Hastings.”

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Posted 6 years ago

“£60 to change address. Before you take a policy with this company, be aware.”

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Posted 6 years ago

“Too much cost for leave before end. Make u to do payment.”

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Posted 6 years ago

“I have tried several times (6 TIMES) on different occasions to get in contact via the "Live Chat" service and it is always "sorry unavailable". Very annoying!”

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Posted 6 years ago

“Received renewal. Want to stop automatic renewal as overpriced compared to others. No method of stopping auto renewal through portal, appalling. Have to phone, too many options to get to where you need to be so already hacked off, then in queue of 8 "due to high volume of calls" at 8am, nothing to do with volume of calls, you don't have enough operators on shift. Try live chat, available from 8am except it's not is it. Was going to give you a chance to requote but by the time I got through to an operator, just cancelled auto renew.”

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Posted 6 years ago

“Second time around with One Stop, had my money taken and then been told I might not be insured for a couple of days. But don't worry if you need immediate cover you can call this number and wait in the queue for half an hour at 40p a minute.”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,137 reviews