One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,125 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,125 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Live chat kept ending before even getting started x 4 times.. Entered driving licence online as requested 4 times each time saying it was successful and then threatened with my policy being cancelled because I hadn't done it.... 2 stars given for helpfulness of customer service lady....”

Helpful Report

Posted 6 years ago

“Apparently there's a glitch on their site that's not accepting submitted details of your driving licence details although entered TWICE! could not get through by phone ( caller number 40) and live chat unavailable for few hours! After final threat they were cancelling my policy, I eventually got through to be told they were aware of this issue so I'm not impressed I was threatened with having no insurance. What if I didn't pick up the email? Price very competitive but would not recommend the service so far.”

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Posted 6 years ago

“The online chat service is often not available during its opening hours and in the morning, it feels like the staff open the service and then go to the canteen - as number 1 in the queue, I waited 40 mins to be assisted on one occasion, and 20 on another. I pity those who were came later!”

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Posted 6 years ago

“Having up dated my my licence details on my account online on two occasions, both successful according to their system. I still received two letters and emails informing me One Call would cancel my policy if they don't get my licence details. Then having to phone up and be told I'm 37th in the queue, 25 minutes later. Speak to a adviser and go through the whole process of identifying my self and licence details again. I recall this same issue two years ago when I took out a policy, which I eventually cancelled. So an advisory informing me that they currently have issue with the system dosen't quite wash!”

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Posted 6 years ago

“The live chat is useless, its either not working or the wait is very long .”

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Posted 6 years ago

“After trying for hours the night before, to today i couldn't access the live chat or CS team to update and activate my email address. I entered details for the live chat but nothing happened which was really frustrating. Contact by phone is annoying, press this button then that button, why not just have a number for general enquiries. If facebook is the only way to access live chat then it is very poor as i am not on facebook and don't ever intend to be. I finally got through this afternoon to find that my email hadn't been updated as it should have been in December. It's very frustrating when this happens. please make life a bit easier. Thankfully I now have correct contact details and I can access my documents. it has been a long and drawn out process”

Helpful Report

Posted 6 years ago

“Received email yesterday 8/03 saying thanks for renewing insurance which I have not. Tried live chat,third time of asking connected,the advisor just said ignore letter,I then asked when I would receive renewal,next few weeks was the answer,as blunt as that,Couldn't be specific because they generate them 20 days before renewal date,if they don’t want my money,sure I can find somebody that does.”

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Posted 6 years ago

“Lady was actually great on the phone and resolved my query. But I asked her to email a contact number for a third party company you deal with but I never received any emails- apart from that she was awesome one the phone”

Helpful Report

Posted 6 years ago

“The staff I have dealt (Chat line = Reece; phone = RF!) with have been very helpful. My concerns are about the company's procedures. I proceeded to buy a policy online including payment. I omitted to fill in the driving licence and NINO details (organising the policy for my wife). The policy was in place, I was given a link to the website to review the details. My wife wanted a hard copy of the certificate, this was posted to us in due course (I couldn't print it from the online document). A few days later we received by post a letter asking to provide the driving licence number and NINO within 7 days. I updated the details online on receipt of the letter. This was accepted. Seven days later we received an email telling us the policy was due to be cancelled that day asking us to refer to previous correspondence i.e. the letter requesting the dring licence and NINO, no mention of a problem with the authentication from DVLA. I went on the chat line and gave the details again, quoting from the actual documents (driving licence and NINO card). I was then told of the verification issue. I went on the DVLA website which confirm the failure of verification. I eventually got a check code and the problem was solved. Luckily the vehicle was not used during that time but my wife could have been driving it, happy having the hard copy of the certificate. What would have happened if there had been an incident. OneCall must review immediately the driving licence verification process so that any problem can addressed before the policy is in place.”

Helpful Report

Posted 6 years ago

“After being in a queue of 31 people and the previous 2 days the queue was in the high 20s I was already wound up! I was cancelling my car insurance due to me selling my car you think as my call was taken there would be an option the pay the balance on an automated line. If there was it was not obvious with the choices offered. Once I spoke to a call handler there seem to be first no apology for my call waiting time and he come over quite rushed in the pretence of officiency. I said I needed to pay the cancellation fee and rather say something like, Let me help you with that he just said... postcode, name, dob etc. He went off to check details but would have helped if he’d explained himself better. By the end of the call, perhaps as I was quite calm and friendly he did warm a little towards the end of the conversation. A bit more friendly approach at the beginning would have resulted in a better rating.”

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Posted 6 years ago

“Customer service not very knowledgeable for my needs. Price came in far too expensive to swap my vehicle although a repeat customer.”

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Posted 6 years ago

“Could not retrieve quote on line”

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Posted 6 years ago

“I have tried calling One Call 6 times now and every time I go through the press button sequence I am told I am 34th in line. Strange that I am always 34th on different days and different times. So I thought I would try their live chat, currently unavailable at 15.30 on a friday”

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Posted 6 years ago

“Operatitives are great if you can get hold of one. 'One call' is a very misleading brand name. Very quick to quote, very painfull to deal with once you have a policy. Quewing up to to text chat is ridiculous, Bring back humans.”

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Posted 6 years ago

“You live chat is not working. We have sent documents but still you keep requesting them and saying you have not received them.”

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Posted 6 years ago

“I would like to be able to say how it is to communicate with this company, but I have no way of contacting. I am currently waiting on the phone - I am caller no. 14 and I cannot use the live web chat because it is not open at 4:30pm on a Thursday. ...I may update once I get to speak to them.”

Helpful Report

Posted 6 years ago

“operator not very friendly, found her to be in a hurry & quite abrasive. Been with one call for 5 years now & usually operators are very nice & helpful”

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Posted 6 years ago

“I felt person I spoke with was in a hurry, quite abrasive tone & made me feel unimportant. I’ve been with one call for 5 years. Wouldn’t want to speak with that person again”

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Posted 6 years ago

“After been on the phone over an hour my payment wasn’t accepted due to failings in your system and I am still waiting for my policy documents, I have had to go elsewhere for insurance now and would like to cancel my policy with immediate affect”

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Posted 6 years ago

“Customer service very friendly. Just be careful of the auto-renewal which has a cancellation penalty attached to it”

Helpful Report

Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,125 reviews