One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 397,283 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I could not get through online to talk to an advisor”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards

Posted 6 years ago

“Administration fee too expensive for changing policy over to another vehicle more than remaining policy the woman was good who I spoke to and gave me a promotion code CD6 for £10 off my renewal in a couple of months time”

Helpful Report

Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

“the actual call to the service desk was fine, however dealing with your website is a total nightmare. All I want to do is upload my marriage cert and change my name, my original account was in a different email address, when I spoke to the service desk they amended my email address, I now am unable to log on - and I don't seem to receive any emails with a new password re set - totally frustrated with the service”

Helpful Report

Posted 6 years ago

“Letter says I misinterpret my insurance and you would never have insured me. I had an accident three weeks ago and it s a write off I have NEVER said anything wrong and am disgusted with your treatment. I would not recommend one call to anyone.”

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Posted 6 years ago

“Waited twelve minutes before the phone was answered. Went in to live chat at the same time and I was number 20 in the queue. Was promised email confirmation if phone call but didn’t arrive.”

Helpful Report

Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

“Nice customer service from nl4 but the only reason I would choose this is for the cheapness of the insurance. The system of having to upload documents is a total pain - you can't send anything via email and even if you call (a long wait) you still need to upload. Website isn't easy to navigate round either and wouldn't recognise my password as valid. I use IT regularly and am not IT illiterate so would steer clear of this service if you struggle to navigate yourself around. Also the tone of letters I received was aggressive - the letters implied I was being deliberately difficult in they wanted more confirmation of my no-claims but their letter "requesting" proof stated they were cancelling because I had "fraudulently submitted information" rather then asking for more information in the first instance. Have no truck with the people who managed my phone calls who were pleasant and as helpful as their system allows them to be.”

Helpful Report

Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

“Poor service,”

Helpful Report

Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

“zt3 was helpful, clear and prompt. However, the person I spoke to on the 2 previous occasions was slow, did not explain things well and had me on hold for 5 minutes at a time and still didn't sort my problem. It took 3 working days and 3 phone calls to start my policy. The most painful start to an insurance policy ever.”

Helpful Report

Posted 6 years ago

“Mis-sold on the basis I could extend European cover beyond 28 days. Then told I would lose £49 to cancel even though my policy hadn't started. Thanks to BR4 it was soon sorted and a full refund tendered.”

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Posted 6 years ago

“The young lady on the end of the phone was excellent, her service was first class, however, I think it is absolutely appalling to be charged £50.99 to cancel my own policy and for what ! You to have to press a button to stop it, that it a total rip off. I do not need to have another Insurance policy at the moment but I will certainly not be coming back to yourselves and it will be the first thing I will check when looking at policies in the future.”

Helpful Report

Posted 6 years ago

“On hold for ages, finally through and get cut off no call back despite you having number - poor customer service”

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Posted 6 years ago

“Suddenly I get a letter asking for deatils of a claim I in 2016. This incurred a £15.00 additional fee for some administrative error. Never had this with other insurance companies 1 out of 10”

Helpful Report

Posted 6 years ago

“I think the letters you send out to (new) customers are actually far too strong, the live chat has some helpful people on it but the online payment system through which I thought I'd paid last week does NOT work which makes things VERY frustrating when I am being told that my car insurance will be cancelled - through no fault of my own. I was initially away. I thought I'd paid last week but received a letter today to say that it hadn't gone through. I checked my emails and couldn't find anything from paypal as usual. I have used paypal for years and never had any issues with it. This morning having received another letter from you to say that the payment failed - I tried to pay - 3 times on paypal, once on my CC and once on one of my bank cards. NONE of which worked because the confirm tab at the bottom of the page did not click! I finally got it done via RC2 on the phone who was quick, efficient and friendly. Normally I do not use phones to call insurance companies because of the long wait time. I was told I was number 8 - so I wasn't too pleased about that, the call was however answered in a reasonable time.”

Helpful Report

Posted 6 years ago

“I was sold insurance that was later cancelled because of an enquiry that i made to my previous insurer that was classed as a claim, even tho it was merely a telephone conversation and no claim was ever made. I was told it was my fault and nothing could be done. I feel one call should have checked everything prior to selling me the insurance as the cancelled policy will now go against me on my next renewal which will ultimately cost me more money 🙁”

Helpful Report

Posted 6 years ago

“A simple task to change bank account details not with one call. No telephone number so use live chat who can help and give the phone number of the finance company. The finance company want an account number that I don't have and try to pass me back to one call. Persistence and I get it sorted but suggest one call try contacting themselves as if they were a customer, hopeless.”

Helpful Report

Posted 6 years ago

“I hate the way insurance companies do auto renewal by default... it does not put the customer first and it should not be your right to take money from my account unless I positively instruct it. I also hate the way they always have better deals than the renewal price quoted. Just be upfront! Ja4 was calm and knowledgeable with my ranting and I was going to give him a good review but it felt like he cut me off in the middle of the final question I had. Onecall give cheap insurance which is good but never had a claim so can't comment about how well they pay out.”

Helpful Report

Posted 6 years ago

“Sc7, not helpful or flexible in providing new quote. Back to old insurance company.”

Helpful Report

Posted 6 years ago

“When the renew time comes and you find better insurance with someone else,BEWARE. You may cancel your direct debit and try to contact them. You are then endlessly on the phone trying to cancel. After ten minutes of getting nowhere i hung up. They still take your money out of your account. Eventually got on to live chat. Still waiting to hear from them. Bank reinmbursed me but im sure they will access my funds again. Old insurance very much cheaper.”

Helpful Report

Posted 6 years ago

“Renewal process wasn't great, when asked for new quote for new address they wouldn't provide or be flexible. Old ins quite much cheaper too.”

Helpful Report

Posted 6 years ago

“The system of pressing numerous numbers drove me mad !! It took me 14.5 minutes to finally get through . The young lady was very pleasant though, and quickly got me to the number I needed”

Helpful Report

Posted 6 years ago

Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,

Posted 6 years ago

One Call Insurance is rated 4.6 based on 397,283 reviews