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One Call Insurance Reviews

4.6 Rating 397,286 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 397,286 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Graham
Unverified Reviewer
“Happy with renewal process by telephone with Lauren/LE8) - went to download online documents, Certificate of Insurance (IMO the most important bit!) appeared as gobbledegook, all other docs were ok. Went into chat service, was about 9th in queue. Chat with Keeley (KU1) was fine eventually, but even after sending the Certificate by email the result was only just legible on screen, went to print which was slightly better. Spent much too much time on this this evening. Doubt if I'll renew next time if payment is required for a proper printed certificate/documents.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Lost 2 weeks insurance because I wanted to put my private plate on my car. They had to bring forward my renewal which I'd already paid. Not happy.”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Alex
Unverified Reviewer
“Try to acces my account and never worked in 2 years. I was trying to register again,the same problem-error during 2 years time.”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Anonymous
Unverified Reviewer
“It's difficult to get through on the phone and you are encouraged to use live chat. However, you often have to wait to get online with live chat and when you do it seems to take an age!! I wanted to inform them about changing my car and it took over 50 mins on live chat and was asked some questions more than once. By the end of the live chat I was told they couldn't help me and to phone instead. I then spent over 30 mins on the phone and still had to phone again. Despite tell the company 3 times what model car I was changing to, they still got it wrong and quoted me for a lower model at a cheaper price. This resulted in yet another phone call to make sure I was being insured for the right car and right model. And what makes it even worse was that for this very lengthy, appalling service I was charged £40 admin fee for changing my car. It really should be much simpler, quicker and cheaper to make what is quite a simple change of vehicle.”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Anonymous
Unverified Reviewer
“Tried to provide driving licence & no claims discount details twice via website. Website indicated information sent. One later said info not received. Website is rubbish. Eventually after phoning various numbers, spoke to an operative, sent copy of discount info to him by email but didn’t get promised acknowledgement. Had to phone again-this operative confirmed our email was received so everything was now OK. Very poor experience of our completing 1st policy with One Call”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
MR CHRISTOPHER COLEMAN
Verified Reviewer
“Sorry to say charged me a fortune to cancel my insurance,would have stayed with them but they wanted over £100 more to insure my new car than Axa and I'd been with them for a few years now and have a van insurance too.I'll be taking the van away too unless they improve their costs before my renewal.The rep-br4 tried their best but that was not good enough.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Martin Talbot
Unverified Reviewer
“Phoned in advance of expiry date of existing policy, to prevent auto-renewal. Comparable cover elsewhere was significantly less expensive. Person who took call was not professional; suggest you listen to the recording.”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Rachel Saunders
Unverified Reviewer
“Couldn't match the quote I received else where so couldn't want my service that much”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
John Franklin
Verified Reviewer
“This is nothing to do with ac7, who was courteous and efficient. My bad experience arises from the difficulty I had in contacting One Call when I simply wanted to inform them that I would not be renewing my car insurance. (Another provider offered a better policy at a cheaper price.). I kept finding myself in a long queue. I routinely change insurers since all companies take advantage of loyal customers, but I had never previously had such difficulty in letting the current insurer know.”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Carl
Unverified Reviewer
“Received no renewal letter or email”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Cheryl Grainger
Unverified Reviewer
“It is very difficult to get hold of the policy document which should have been emailed to me on purchasing my£600 policy. it is all very well for you to check every bit of information about me but impossible to access the policy document to find all the information that forms the full policy. I have just wasted 30 mins making two phone calls to make this happen. it is not costing you to send the policy documents by email as i note you charge £8.95 to have them sent through the post which always used to happen. Terrible service.”
Helpful Report
Posted 6 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“On line chat loses connection”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“far too long a wait to speak to someone , as options not available online , and far too long on the phone over a simple transfer of vehicle cover”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Br4 was helpful and couldn't fault his service but it took ages to get through to one call insurance.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Tom Hayward
Verified Reviewer
“For two days now I've been trying to adjust my car insurance I've been on the live chat line yesterday and then half way through the chat line closed down and today I've been sitting on the live chat line got down from 9 to 1 and then nothing then after 40 mins it again said closed start again so don't know what else to do to get to speak to someone Tom hayward”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Martyn Phillips
Unverified Reviewer
“Very disappointed that as a loyal customer I had to pay £15 to change the reg mark on my policy.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Lauren
Unverified Reviewer
“I was on hold for 30 mins. I had previously called 3/4x and gave up when I heard I was number 45+ in the que! A snide comment was made when I said it annoys me that I’m being charged a £39 admin fee for a change of vehicle - ‘I know you think that people that work in a call centre just sit here and press buttons’.”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
David
Unverified Reviewer
“The renewal letter said Gold breakdown cover was included. I have joined the RAC so phoned to renew my insurance cover excluding the breakdown cover but was told this was a "System error" and was not rely included so had to pay the renewal price anyway. Also the insurance renewal letter shows last year premium including fees and this years premium is without fees. They say this is because they do not charge fees now so is it just coincidence that the breakdown cover cost is the same as the old broker fee from last year? Why would they stop charging a fee on their work?Operator just kept saying "system error" pay up or find other cover. Price was still good so renewed, lets see if "system error" is still with us next year.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
DA Of Surrey.
Unverified Reviewer
“Got letters threatening to cancel us despite husband filling in requested details and "SUCCESS" showing on webpage. Could not get through on phone on three occasions and very seemed more trouble than I have had with other companies. If you don't want to operate on the phone for queries be up front and say you are only web based. On one phone call told I was No. 31. Unacceptable, and you should employ more call centre staff.”
Helpful Report
Posted 6 years ago
Hi, We would like to apologise for any inconvenience or distress we have caused you, I assure you it would never have been our intention. Kind Regards,
Posted 6 years ago
Leesa
Unverified Reviewer
“Looked to change address for renewal quote. Found quite elsewhere cheaper but they would see if could match it. Was on phone for 22 minutes and various transfers later to some rude people and getting nowhere I decided to cancel and not renew as was going to be charged £4.99 to change address for cover for 2 days! When I then said about cancelling due to wasting time and getting nowhere the guy on the phone was blunt and just said ok will make sure now renewed and hung up.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
One Call Insurance is rated 4.6 based on 397,286 reviews
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