One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,004 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,004 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Tried to claim last year and was told it needed ti be over £1000 Access was really high too Also i cancelled this years policy and you still taken money!@”

Helpful Report

Posted 6 years ago

“The Gentleman I spoke to was lovley he answered my query and explained to me very well why i have been charged extra this month, I stil dont agree this is acceptable that i should of been charged £30! just because my payment did not go through, my house insurance is £22,38 a month and my penalty for missing 1 payment was £30 think its ridiculous and a rip off!”

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Posted 6 years ago

“The manner of the call handler.”

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Posted 6 years ago

“TB2 dealt with my enquiry ok. Major problem in trying to call on the telephone and the chat on line was not available very poor of the company. I had a very simple request in respect of a change of vehicle where all details were as orginal save for substituting one vehicle for another. I was quite happy with the Insurers increase in the balance of the premium, however an administration charge of £39 is a total rip off when it clearly states in documentation in my possession that any changes will be subject to an administration charge of £10. As a result of this I will not be renewing my policy in February and will not deal with your company again.”

Helpful Report

Posted 6 years ago

“My query was not handled in a professional way the way I was expecting. It was not resolved. I wanted a solution to make a payment for my renewal. I’m somewhere where phone accessibility is difficult. Wanted to make payments online. But the message was stopped with a one liner and the message was dropped. Not happy!!!”

Helpful Report

Posted 6 years ago

“First tried ringing and got no response and it directed me to the chat ,waited forever wasting my time and then got told I had to ring to resolve the issue,so did so to the extension I was told on the chat,wrong extension but eventually got through to a female who sorted it in seconds ,”

Helpful Report

Posted 7 years ago

“In july and September my direct debit has been taken with the wring amount. Its always un your favour by £30. This may not seem a lot of money to you but it is to me and i have to wait at least 7 working days before i get it back”

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Posted 7 years ago

“I can never get onto Chat with a member of staf, its always closed or Not available. When I phone I have been left hanging on for ages and been cut off twice. I uploaded a document that was missing from my initial call - and I was still sent another notice ?”

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Posted 7 years ago

“to long waiting to talk to someone in a q and having to stop you taking my next years payment”

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Posted 7 years ago

“Over an hour on the phone this morning. Told that I was over my 14 day cooling off period by 1 day despite it being 14 calendar days. I was charged £95 more on my premium which was a 25% increase due to me failing to mention a non-fault claim 5 years ago. I admit that was an error on my part but no other insurance provider in the last few years has come anywhere near this level of charges and handling fees. I was left with the option to cancel my policy and pay a cancelation fee due to the imaginary 15 days on the policy despite me taking it out 14 days ago. I was offered a 'cancel and replace' which i've now reluctantly accepted and had to still carry over part of a previous charge. The £95 increase includes a £39 admin fee. The website is poor. The account area is poor. The customer service has been quite good when you actually get through to someone. The person I spoke to was clearly professional and stuck to what he has been told to say as I get the feeling he was in agreement with me overall in that morally I probably should not be footing a £95 increase for a non-fault accident which was 4 years and 11 months old and the only accident claim in the entire 5 years. I've been told I'll get £10 off my renewal next year for providing feedback. Well, that won't be necessary as I will 100% not be a customer next year. The only reason I've given 2 stars instead of 1 star is because br4 was professional on the phone and tried his best to help me out.”

Helpful Report

Posted 7 years ago

“Changed car but so needed to change policy, not able to give me a proper quotation, just a massive extra down payment now and carry on paying monthly payments the same as before. Not interested in quoting and setting up short term insurance for my old car until I had sold it, had to be done on line, good job I have a computer or hat would be impossible. When I checked online it was massively overpriced and far cheaper to take out a new policy with another company. I dread to think what will happen when I ask to change the number plate for my private one. Didn't even seem interested when I said I may cancel altogether and go elsewhere, just got told there would be a cancellation fee. Not a happy customer and will definitely be going elsewhere next year.”

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Posted 7 years ago

“Not particularly happy! Document requirements were not clearly stated, online chat is ineffective, i was charged for something i did not ask for, validation email for portal has not arrived and i have had to spend about 4 hours over the last few days to get to this point! AND - i still cannot access the portal”

Helpful Report

Posted 7 years ago

“Had to wait ages to be told One Call don’t provide temporary cover. Was redirected - completed part of form then rest wouldn’t let me write in boxes. Phoned up , to be told can only get insurance on line. Haven’t got WiFi where I am so eating up my data. I have had a very traumatic two weeks and did not need this aggravation. Will not reinsure with One Call”

Helpful Report

Posted 7 years ago

“Very limited communication from online live chat. No welcome message or send off summary. Just a message saying I am unable to add another driver! Poor servie”

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Posted 7 years ago

“online teejay could not fined a brand new car reg had to go on phone hp1 managed it but had to pay for it which was about half the policy amount in july policy number xj28786323 not happy at all”

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Posted 7 years ago

“Rude call centre staff. NOT IMPRESSED”

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Posted 7 years ago

“Ever since the accident,i have had to make all the phone calls to all different parties, witch as cost me a least £30 to £35 Certainly will not use this company again the stress as been very bad”

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Posted 7 years ago

“she spoke far toooo fast! need to slow down. otherwise you end up going over and over same question. felt quite guidy afterwards!!!!”

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Posted 7 years ago

“I have found another provider and when I called to ask Inecall to cancel the policy - which started yesterday, they charged me £54. I will not be using them again and will not be recommending them to any of my friends. I thought with any policy you had a 14 day cooling off period in which to change your mind without penalties?? We live and learn.”

Helpful Report

Posted 7 years ago

“changed my mind about insuring with one call which has attracted an admin fee even though I had still not had confirmation of acceptance. Then found the fee was £49 which is an unreasonable amount. Try and justify any of that !”

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Posted 7 years ago

One Call Insurance is rated 4.6 based on 398,004 reviews