Login
Start Free Trial Are you a business? Click Here

One Call Insurance Reviews

4.6 Rating 398,055 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,055 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Stephen Nichols
Unverified Reviewer
“I made a genuine mistake on my quote details by not declaring a non fault accident 2 years ago. They charged me £39 to update the policy which is a 17% increase. I know it was my fault, however that doesn't increase the risk I am to them. I've ended up paying more than my previous providers renewal. I'm a returning customer who won't ever return again when my policy expires.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Suzanne Willis
Unverified Reviewer
“Advisor was rude and abrupt”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Tracey
Unverified Reviewer
“While in work put on hold for ages then cut off. Wasting most of my break not happy at mo”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Stephen Crainie
Unverified Reviewer
“Was on phone speaking to agent was asked to hold and after 10mins was cut off and when I called back they were closed I then went on line speaking to a agent and at about 1945hrs connection was ended for no reason I know will have to call tomorrow and get insurance sorted for new car and I will ask how much to cancel”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Spent 20 minutes being passed from one person to another giving me different phone numbers to call for the service I required. The automated call system is not user friendly. Once I got through to CD6 she was helpful.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
Janice Moakler
Unverified Reviewer
“Told me to phone Close Brothers who told me to call one call!”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Robert Goldie
Unverified Reviewer
“I was happy with the online chat service which was quick and ZB1 was helpful. However I am NOT happy with the £40 admin fee quote to add business to my policy (Adding business does not incur additional costs on the policy itself .. this is just for admin)”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Had to ring the day after I had paid for the insurance as several details were incorrect on the schedule. Another hour in a queue. Was promised various emails which didn't arrive. Changes were not all made. Following day went on live chat , half an hour wait, changed some incorrect datails but not all. I await promised emails with documents. Very time consuming chasing up sloppy work from call centre workers.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
S OFLYNN
Unverified Reviewer
“i would of liked to talk to a person on the phone but the wait was to long.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
T Richards-jones
Unverified Reviewer
“They increased my premium because I did not disclose a claim that I was told by Tesco insurance that I did not have to so my premium doubled”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“I had to repeat the log in details to the operator, that seems pointless as you can't get there without entering them. I was disconnected before I finished, and had to connect again to find myself 5th in a queue.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
Neil Brittain
Unverified Reviewer
“CM7 on Saturday was helpful, as was NP6 on Monday, however they provided conflicting information. CM7 maintained that I had not kept One Call informed about previous accident(s) as I should have done, NP6 said that this was because I had had no previous accident claims. Perhaps I should ring again and go for the best out of three? Difficult to see where the One Call name came from.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“I called up and was 19 in the queue so I used the online chat and it dropped out 3 times. Really awful experience every time I got to the front it would close”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
S Duffy
Unverified Reviewer
“Although when I took the insurance out they were competitive with others but I didn't realise that they were a broker as the name say one all insurance and not insurance broker and after something that was partly my fault that will cost me £39 just to change some wording on the policy which I do thinks is steep but as its that or £49 to cancel they have you all ways. Also the call center staff need some training as I spoke to 4 different people and everyone gave me a different answer also their website were you load your docs up says that they have been loaded up but when you check with them they haven't all I can say is they want you business but aren't very good after they have it”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
K Jones
Unverified Reviewer
“Jf3 was helpful. But the whole procedure is a nightmare. Saying my no claims bonus isn't right to charge me more. Won't phone last insurer. Won't accept letter from them. Say last insurer put wronge info on database. I tel. Last insurer and they don't use a database to put no claims info on. Always a long wait on phone and no chat available on line.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
Mr Barry Barnard
Unverified Reviewer
“Held on for 5 minutes and then call was disconnected.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
Mark Swinden
Unverified Reviewer
“Changing policy from one vehicle to another, HPI check pushed 3 times before a quote for change of policy given. Admin fee for change almost as much as the charge for cover change. Then pushed for more breakdown cover”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. I will investigate this for you to see there is anything we can do to refine this process and if I am able to help in resolving your dissatisfaction to ensure you experience no further issues. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“I called at 2.30pm to change my insurance over to a new car and the Advisor was uninterested in my call and didn't want to help. He said he'd pass me on and call back. I I was due to pick up the new car that afternoon by 3pm I asked could his colleague phone back asap. He was blunt and said " Half an hour" and ended the call. I waited in all afternoon with no call back. I rang again after I finished work and had a better advisor ( ac5) who transferred my insurance over with and admin fee of £39... I was off no discount for the inconvenience caused. The car is used for Business and I had to wait in for a call back that I never received. Good Businesis built on recomendation and I would Not recommend your car insurance for your 'Customer Service'.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Your charges to change a number plate. ??”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I must point out that the administrative charge you refer to is highlighted prior to the purchase of the policy and can be found within our terms, in addition to this you are only able to proceed with payment of the policy once you confirm your acceptance of our company terms. I can only apologise for any inconvenience caused and I can assure you that your comments are valued and will be taken on board in order for us develop. Kind Regards Charlie (CG8)
Posted 7 years ago
Martyn Drury
Unverified Reviewer
“You take far too long to answer the phone and the chat line. I had to wait 30 minutes on the chat line and 20 mins on the phone to speak to someone. Your system will not accept my driving licence number. I have checked it with DVLA and it is perfectly valid. All very frustrating for a new customer. If something this easy is so difficult I'm wondering what it will be like if, heaven forbid, I ever come to to make a claim. Not impressed so far.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,055 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request