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One Call Insurance Reviews

4.6 Rating 398,328 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 398,328 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
CHRISTINE DOBSON
Verified Reviewer
“trying to get through on Live Chat. Wait and wait and line keeps dropping. Need evidence of NCB on policy PTSB 06919 SEND TO JCBMMB@OUTLOOK.COM PLEASSE”
Helpful Report
Posted 7 years ago
Hello I can see you have contacted our center today and retrieved your proof of no claims, We apologise profusely for any inconvenience and would like to thank you for your patience. Kind Regards Charlie (CG8)
Posted 7 years ago
Mrs P Williams
Verified Reviewer
“I spent almost 45 minutes attempting to communicate with a person who could help me with my Home Insurance query. Firstly, I called 554015 and after 10 mins was told wrong number and put me through to Customer Services; this personal then transferred me to Motor Insurance when I'd asked for Home Insurance. Eventually after another long session of listening to repeated info, a very helpful young lady, Amy, answered and gave me the info I needed. However, I have to say that waiting interminably for Call Centres is really making me quite exasperated. I will, in future, leave all my insurances with a local broker whose office staff answer the phone when it rings !”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Richard
Unverified Reviewer
“We were initially happy with this company but when we changed address we were charged a fee and now we are to amend it as we bought a new car. How can it cost that much? We were also quoted a very uncompetitive price for a renewal so we will be looking elsewhere.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Sue
Verified Reviewer
“I called to amend my policy and include commuting on to it my car insurance. I spoke to TB2 and was charged £39 admin fee which I believe to be excessive. I was also advised about bringing down my voluntary excess which as I decided to cost me more money but that was my decision.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Waited 20 mins to be told I had to go to the website”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Can’t upload documents, no response from live chat so gave up, then phoned and was cut off. Problem still not resolved. Again, not a great start to my policy. Hopefully it can only get better!”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“having needing to contact some one urgently i went online around 6pm and was 6th inline 7.15pm i was 1st inline then at 7.30pm the service cut me off and closed for the night.. NOT A GOOD START TO MY NEW POLICY.”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“great deal in terms of the cost of insurance - however the paperwork is so complicated and getting through to customer services either online or by phone takes too long - like 20 minutes plus on hold.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Very difficult to register on portal. Very difficult to get through to speak to someone personally ( 39th in queue ) Asked for info after purchase eg driving licence. Why not at the time. Emailed an out-dated proposal form to add to confusion.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“Trying for three days to get through and finally -waited on hold for eight minutes.and'person' very abrupt. Big shame,”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“If you want to make any changes to you policy be prepared to pay through the nose. £39 admin fee to change my address and to cancel my other policy was even worse!”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“Dealt with change of vehicle request promptly. However I find it difficult to see how the charge of £39 for doing so can be justified. Too much.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“Just taken out a policy, wouldnt set it up right away. Then said i would be contacted in 2 hours its now over 24 hours. No idea if they have set up the policy or not and no documents received. Tried to use the webchat and it doesn't work. Think Ive made a bad choice moving here.”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention. It is only with your feedback that we are able to learn and improve on this. If you would like for us to take a closer look into your file so we can attempt to resolve your dissatisfaction please contact us using the details provided here, https://www.onecallinsurance.co.uk/useful-numbers Kind Regards Charlie (CG8)
Posted 7 years ago
Dave William Kidd
Unverified Reviewer
“Just went thro live chat (which took 20 mins in a queue to arrive) then I got a lot of detail which I could scroll through on the screen, but just before the end a message came up which said 'were you happy?'. I answered yes and then all the text details that took half an hour to get was erased by a survey screen! Lesson: never say you are happy!”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Ginger 1
Verified Reviewer
“Can’t believe it £40 charge just to change address. The advisor was good no complaints. I’ve moved to a less risky area house insurance nearly halved but car insurance gone up ????”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I must point out that the administrative charge you refer to is highlighted prior to the purchase of the policy and can be found within our terms, in addition to this you are only able to proceed with payment of the policy once you confirm your acceptance of our company terms. I can only apologise for any inconvenience caused however i can assure you that your comments are valued and will be taken on board in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Verified Reviewer
“Advisors were unable to answer a simple question “how much does it cost to repair a chip on the windscreen“? Live chat also gave me an incorrect telephone number for the windscreen company and cut off my chat when I said I am unable to get through due to it being incorrect. Ridiculous!”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Would it be possible for you to contact us using the details found here https://www.onecallinsurance.co.uk/useful-numbers so we may look in to this for you please? Kind Regards Charlie (CG8)
Posted 7 years ago
Dean Smith
Unverified Reviewer
“Admin charges are ridiculous.”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I must point out that the administrative charge you refer to is highlighted prior to the purchase of the policy and can be found within our terms, in addition to this you are only able to proceed with payment of the policy once you confirm your acceptance of our company terms. I can only apologise for any inconvenience caused however i can assure you that your comments are valued and will be taken on board in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
DAVID HOLLYHEAD
Unverified Reviewer
“phoned on 23 july to sort out two cars pushed from one to another during the day was told i would be phoned back at 5.15 never happened phoned at about 6.15 spoke to adviser who sorted out payment for my car then had to speak to someone else for my wifes car which was a pain but she did a good job”
Helpful Report
Posted 7 years ago
Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. If you could please contact us using the details available here https://www.onecallinsurance.co.uk/useful-numbers we will be more than willing to take the time to look into this for you and attempt to address the area of concern correctly and promptly in order for us improve. Kind Regards Charlie (CG8)
Posted 7 years ago
Anonymous
Unverified Reviewer
“I contacted them via their messenger today to update the address on my policy as I have just moved from Cheshire to the Isle of Wight, to change my address they wanted £77.00 extra policy cost and £30 administration. I have moved to one of the most secure places in the UK and they want to increase my policy cost, add to this my policy only has a little over one month left to run, so working on the logic they have supplied it will cost me an extra £912.00 to renew for 12 months... When I suggested that they might recheck their calculation, I was more or less told "thats what the computer says.." I told them to cancel the policy and provide me with the details to complain they hung up the messenger! I went on line and searched a new policy direct with AXA which was £90 cheaper than last year and gave me an extra £5000 cover should my trailer be stolen! I would have called but I am out of the country on business. Im sure many people have a good experience with this company but mine has not been...”
Helpful Report
Posted 7 years ago
Donna Price
Unverified Reviewer
“Great price but uploading documents problematic and took 4 seperate attempts despite the system confirming each time . I got text saying my insurance was being cancelled whilst on holiday ... Natasha in customer service chat dealt with me twice - was appauling , no empathy , apology or customer care despite me explaining my issues and being stressed abroad. Not impressed so far .”
Helpful Report
Posted 7 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. If you could take the time to contact us with the details provided here https://www.onecallinsurance.co.uk/useful-numbers we will look in to this for you to see if we are able to help in resolving your dissatisfaction. Kind Regards Charlie (CG8)
Posted 7 years ago
One Call Insurance is rated 4.6 based on 398,328 reviews
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