One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 381,878 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 381,878 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BT3 so helpful, answered my query very efficiently. Thanks Bethany”

Helpful Report

Posted 1 year ago

“Happy with them helping me change ncb but cost me £86 when only took insurance out this morning and the site I took it out on didn't let me protect it as using my mobile phone”

Helpful Report

Posted 1 year ago

“JC3 advisor helped me put this morning thank you”

Helpful Report

Posted 1 year ago

“Actually, so far I am not overly happy with the company due to finding the application process/information provided confusing but both PP1 and JC3 have been very helpful in sorting out the set up issues regarding my new home insurance policy. Can't fault these two from the chat and their help has stopped me from cancelling my policy today.”

Helpful Report

Posted 1 year ago

“Very good”

Helpful Report

Posted 1 year ago

“Completely confused”

Helpful Report

Posted 1 year ago

“Joshua (JH7) was very helpful.Thank you!”

Helpful Report

Posted 1 year ago

“Team member ks8 really helpful but unfortunately insurance quote was too expensive”

Helpful Report

Posted 1 year ago

“She was very kind and supportive”

Helpful Report

Posted 1 year ago

“Excellent customer service provided by ET1. Polite and very helpful, many thanks.”

Helpful Report

Posted 1 year ago

“It is. Alled One Call but it took me several calls to sort an issue and I was cut off while waiting. Not good. Howevwr, One Call has an exceptioal employee in Dylan Wolfinden who agreed to phone me back later on the day when my wife was Due to return home and, on discovering he would not be able, he emailed me to promise a call at 9.00 the next day. His call was received ar exactly 9.00, as he promised, he confirmed my wife’s id and he sorted the problem. Well done Dyla. Thank you.”

Helpful Report

Posted 1 year ago

“This price but I had lots trouble with paying for the policy it took someone on staff to say change browser and that was right at the end of all 5 tries thanks to the one person.i last spoke to”

Helpful Report

Posted 1 year ago

“SP6 Great adviser who was able to tell me the problem on my account. Couldn’t fault them. Was unaware of what I was supposed to upload as evidence as was not sent a letter or email explaining. Only texts and emails to say I needed to upload a document. Turned out I had made a small claim (£499) 4 1/2 years ago for accidental damage and I had forgotten to add it to my policy. This only came up after I had renewed for my second year with One Call so was a bit baffled and after realising I had forgotten the claim as I have just left a DV marriage. Hoping all I sorted now and hope the error on my behalf doesn’t affect my policy too much. Genuine mistake but wonder why it took so long to find? As if I had been questioned a year ago when I first took out the policy (as was cheaper then my renewal from previous company) it would have jogged my memory. Either way my fault and happy to pay the shortfall if necessary to keep me insured. Frustrating you cannot call to speak to an adviser though that’s my only negative.”

Helpful Report

Posted 1 year ago

“Simple process”

Helpful Report

Posted 1 year ago

“I wasn't totally happy with trying to sort my renewal qoute. It all ways seem the renewal is more than the previous year.”

Helpful Report

Posted 1 year ago

“Although I was satifified my query was answered thought the customer service wasn’t the best. I asked a question and it wasn’t really answered. Other than that it was good.”

Helpful Report

Posted 1 year ago

“ji1 very helpful”

Helpful Report

Posted 1 year ago

“Happy with the insurance and level of cover but was a headache to cancel as bike is no longer mine. That said I would use your services again I would just prefer to talk to someone rather then online chat as it took too long for the operator to respond to me which I’m sure isn’t the operators fault suspect that they are doing more than one enquiry at a time. There was no option to contact by telephone once I entered the cancellation page or if there was I didn’t see it.”

Helpful Report

Posted 1 year ago

“Took ages to get a sensible answer from you as everything seems to be a computer! Finally got some sense out of a nice young man who phoned me!”

Helpful Report

Posted 1 year ago

“I am sure that I asked to have my payments taken the 1st of each mounth when I took car insurance out but this did not happen it's sorted now but not happy mr Harrison.”

Helpful Report

Posted 1 year ago

One Call Insurance is rated 4.6 based on 381,878 reviews