One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 381,752 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 381,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't make me happy, just provides insurance cover - AR6”

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Posted 11 months ago

“AE9 was very helpful but not having an actual person to speak to is so frustrating when it would be quicker and easier to resolve the issue”

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Posted 11 months ago

“Thanks SK3 - mission accomplished”

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Posted 11 months ago

“Unable to use chat on first login. Very frustrating just spooling. Logged on again on different device. Got through straight away. BD2 very helpful and clarified situation with my renewal. I still think speaking to someone is far better customer service. It’s very frustrating when you want to actually discuss something.”

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Posted 11 months ago

“I am satisfied with the service I got from the two people I was in contact with. However, it is disappointing to be charged for simply having to change policies due to buying a new car. Also, the price difference from the quotes you found compared to the ones I found myself , was also disappointing.”

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Posted 11 months ago

“They appear to be a reasonably priced insurance broker, but trying to renew to another car out of hours was not possible and I had to take a policy out with another company. I picked up my new car on the way home from my nightshift so required insurance cover, then they have the cheek to charge me for cancelling my policy early. Had someone been able to help at One Call when I needed them, I May have renewed my policy with them again.”

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Posted 11 months ago

“Very helpful once I got through to someone on chat. You state that you can change a vehicle on the portal for free, but this is not possible and was charged £77 because I had to use the chat. If you advise the portal allows changes for free then it should be available to do. Marshall was very helpful on the chat, but would have liked to be able to do it for free as you advise on your site. I would also like to be able to speak to a human over the phone.”

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Posted 11 months ago

“Helpful information from AE9 thanks”

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Posted 11 months ago

“The man on the live chat was helpful but as a company I am disappointed you can’t talk to someone directly on the phone”

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Posted 11 months ago

“Sophia was kind and helpful with helping me change my policy.”

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Posted 11 months ago

“My query was answered, and I had reassurance as from on line portal I thought I was not insured on a vehicle I am selling in few days time. As a company my preference is to speak to an agent via phone , not back and forth via messages, my choice of communication.”

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Posted 11 months ago

“Reassurance after changing vehicles as portal was showing , not insured in my interpretation.agent NR3 assured me current car insured until my part exchange date. However I am old school and prefer to hold a conversation over phone than text portal.”

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Posted 11 months ago

“O/k.but you don't include change of dares”

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Posted 11 months ago

“I wish I could have phoned you but only claims number available had to wait 40 mins in chat queue but Lee M was very helpful”

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Posted 11 months ago

“JF3, unable to renew but did try to help”

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Posted 11 months ago

“JW5 Very helpful”

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Posted 11 months ago

“Competitive price and ideal for my needs.”

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Posted 11 months ago

“Cheap insurance and a v good customer service for an online only option. BUT £24 service fee any time you want to change anything. Plus the fees for the changes themselves are higher than should be. Basically they know they have a captive audience at this point and take advantage. So if you're sure you wont be changing, all good.”

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Posted 11 months ago

“It should be 5 stars for the phone Operator re JF3. However, in regard to being able to contact the company ...it took me a whole morning of trying to get a telephone number...only to find there isn't one. Appreciate that everything is moving on line....but sometimes a telephone option may be required for more complex queries. As I said 5 stars for the chat operator...but only 3 for overall ability to communicate easily with One Call”

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Posted 11 months ago

“Operator was good , however the whole thinh in my opinion takes too long and would prefer too speak with someone”

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Posted 11 months ago

One Call Insurance is rated 4.6 based on 381,752 reviews