One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 381,505 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 381,505 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leanne warren was my agent today and was very helpful and phoned me back several times due to my bad phone reception so gets a ten out of ten just for that. Thanks for my new insurance quote which had actually gone down in price which is a rare bonus .”

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Posted 10 months ago

“Have used One Call Insurance for many years without a problem. As insurers go they are often very competitive but expensive cancellation fee when or if you want to move to another insurer - £114. This makes it difficult to change and isn't worth the trouble. Also dislike on line chat with agent. Much prefer to actually talk to a real person. No option unfortunately.”

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Posted 10 months ago

“The operator it4 was very helpful and quick, but I would still rather talk to someone.”

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Posted 10 months ago

“Hard to deal with, takes a long time”

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Posted 10 months ago

“Online portal didn’t work, but the live chat was easy and painless. Tara TJ2 did a great job and sorted everything for me in minutes.”

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Posted 10 months ago

“Was not happy as I wanted to add another bike to my existing policy but was unable to do so /I have two bikes and my car is also with you /very dissapointed”

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Posted 10 months ago

“The Live Chat operator Bethan L (BL1) was very helpful albeit I didn't get the outcome I was hoping for but that's her company's issue, not hers. She tried her best to help which is why only 3 stars were given.”

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Posted 10 months ago

“Renewed my insurance and dealt with a very helpfull young lady LE6. Got a great deal and actually it was a pleasant experience and she actually had a sense of humour. X”

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Posted 10 months ago

“Trying to get on the portal was a nightmare.. But when I did NR3 was very helpful. Why is everywhere changing to online chat we need to be able to call and speak directly to a person”

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Posted 10 months ago

“Got talking to FP2, she actually saved the review. Needed my insurance yesterday, hopefully getting it today. Seemingly it wasn't processed, but the lady is on the case.”

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Posted 10 months ago

“The fact that it's not simple to even get on chat and you can not speak to anyone is concerning your insurance .no option to call as in speaking .not easy and not cheap either .I will not use these again”

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Posted 10 months ago

“AM4 was helpful with my questions.Thankyou.”

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Posted 10 months ago

“These have been great but be ready for issues if you need to change something. They say they will email you but you end up chasing and chasing for info”

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Posted 10 months ago

“Trying to contact Onecall via telephone was impossible. Eventually after various problems i got through via live chat. I was in touch with Faye , she was very helpful and I was finally able to get the information I needed.”

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Posted 10 months ago

“One Calls Website is one of the worst of I’ve ever seen, especially to navigate on desktop. However, their online web chat service is excellent. There was no wait time and KB2 was a wonderful representative. If I were judging just their customer service I’d give it 5 stars, but getting there in the first place was impossible on desktop.”

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Posted 10 months ago

“Much as I hate live chat TJ2 was very helpful and issue dealt with satisfactorily.”

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Posted 10 months ago

“I amended my insurance policy using online chat, but not being too experienced in typing, I would have much preferred to speak by phone (no tel. no. on the website). Being an old crony isn't helpful in the modern world, but we managed it okay”

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Posted 10 months ago

“JC3 was very helpful getting me logged in”

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Posted 10 months ago

“It is not easy to do as all the questions don’t have the best brake down or meaning. For example is this due to an infirmity- For a roof ?? Airside? And you can’t ring anyone anymore. It is very disappointing.”

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Posted 10 months ago

“AL4 spoke to abbey on the phone today and she was very happy to talk to and very helpful many thanks John”

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Posted 10 months ago

One Call Insurance is rated 4.6 based on 381,505 reviews