One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 381,701 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 381,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good customer service from jw5”

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Posted 10 months ago

“dissappointed that your chat facility does not actually let you speak to anyone. when the query is not a standard query, speaking to a person makes a vast difference.I was given a link but that did not help either.”

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Posted 10 months ago

“Service was fine, but I don’t particularly appreciate being up sold several times when all I wanted to do was change the numberplate”

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Posted 10 months ago

“Very pleasant but unable to help or let me know why my request was denied”

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Posted 10 months ago

“I clicked on a link for a transcript of my chat yesterday nothing comes through. You confirmed all was ok with my NCD which was good only for this morning to have a text to say you are about to cancel my policy again. What is going on. Not impressed. Please call me 07768 993804”

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Posted 10 months ago

“It took almost an hour! One phone call would have done all this in a fraction of the time. BN1 did his job well. It is the system I don’t like. One Call should be one call on the phone!”

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Posted 11 months ago

“I have gone through the online journey. After submitting my payment details, I've got a tick on Step 4 which is additional extras. I'm now on Step 5. There's nowhere to click on to get a tick for completing Step 5. So i dont know if this has gone through or not. Normally, one would receive an email to confirm everything, but i havent received any email. All these happened yesterday, still no confirmatory email. Today, in my concern, i went to check my Credit Card statement and i could then see a One Call item on there. So something HAS gone through. It would have been nice to receive an email with reference number etc though ... And the request for feedback at this stage is premature as i havent received any item from Onecall yet. This feedback is based on the Customer Online Journey only.”

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Posted 11 months ago

“KT1 dealt with my online chat - wasn’t really sure I was speaking to a human being - no answers to my queries - very perfunctory - not content with the fact that I had to go through all the minutae all over again”

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Posted 11 months ago

“BN1 was polite and listened to my issue but I didn't really get a solution to my problem. Very text book answers to my concerns with no real outcome. He did offer to waive the cancellation fee if I wanted to move to a different product which was great but I thought that should have been the last port of call. Not sure if this was just company policy or if more could have been achieved on my call. I found myself satisfied with the call but a little frustrated.”

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Posted 11 months ago

“I found it very frustrating trying to find a phone number to actually speak to someone, only to find out that I can’t. Everything is done online chat room. Hopefully I have resolved my issue, but I don’t think I will renew my insurance next year.”

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Posted 11 months ago

“The lady I talked to on chat was very helpful but trying to use your portal is a nightmare , it would make things a lot easier if you could just talk to a human on the phone thanks”

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Posted 11 months ago

“Everything is going well so far. But hey I've only just signed up. Let's see what happens when you're needed. It would be nice to know of upgrades before making a payment Wayne Bright ( new customer)”

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Posted 11 months ago

“SS9 provided a very efficient service answering all of my questions for an amended car renewal insurance policy. Thank you.”

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Posted 11 months ago

“Competitive but not the easiest to contact”

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Posted 11 months ago

“SM2 was helpful for telling me the information that I needed”

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Posted 11 months ago

“I find online portal and chat line exchanges long winded and laborious. Operator Jacob W was helpful and as quick and efficient as the system allowed.”

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Posted 11 months ago

“TD2 dealt with my web chat to change my dd date for me. They were helpful”

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Posted 11 months ago

“NR3 helped me through the process of adding a driver…without her help I would not have been able to do it. I find it very frustrating that I am unable to speak on the phone to a person.”

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Posted 11 months ago

“I found accessing the customer portal live chat extremely difficult and not clear at all on the website, but after chatting to a very helpful renewal representative I got onto the chat service and my query was dealt with quickly and politely by Bethan L”

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Posted 11 months ago

“Didn't make me happy, just provides insurance cover - AR6”

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Posted 11 months ago

One Call Insurance is rated 4.6 based on 381,701 reviews