One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 381,496 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 381,496 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“unable to chat pre 1600 if you state close at 1600 should be at 1550c to 157”

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Posted 9 months ago

“Ok would prefer to talk to someone I think it wouldn't take as long”

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Posted 9 months ago

“I spoke to R69 (Reece) on online chat. He sorted out my query and came up with a lower renewal quote with a lower excess, which was excellent. Only 3 stars because I would have liked to have had a renewal quote that kept the same excess that I had last year, was cheaper and didn't waste an hour of my life to sort out.”

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Posted 9 months ago

“Even though I got a price I was OK with in the end for my car insurance, it's such a painful process. The renewal notice is ridiculously high; then it's ridiculously difficult to get through by phone. The live chat is so painfully slow - what could have been a ten minute conversation takes 50 minutes. Maybe it's like this everywhere now, but I'd just be full of praise for a company that makes it easy for customers.”

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Posted 9 months ago

“agent TD2 was very good at assuring me my policy was still valid on my old car until the changover to my new one”

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Posted 9 months ago

“BN1 was very helpful and efficient.”

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Posted 9 months ago

“After buying a new vehicle I changed the registration on the portal two days previous to collection. On the day that I had requested the insurance to start, which was also the day of collection I was disappointed to discover that no changes had been made to my policy I.e new details I had entered. I was unable to speak to anyone on the telephone to resolve the problem only a chat line which was not available until after 09:00. Using these chat lines are far from satisfactory although after spending around 50 minutes and a lot of stress on myself we finally managed to resolve the situation. If using this method of communication is the only way your company allows when my insurance is due for renewal I will be taking my business elsewhere. Regards Ken”

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Posted 9 months ago

“It's just taken me nearly 3hrs to change my vehicle for insurance. Am not impressed with the difficulty of waiting for a free agent, keep typing.........why can't we just telephone and speak with a human being, I could if got it all sorted within 20 minutes. Will think about changing insurance company that I can actually speak to and not a computer I couldn't find any way to communicate except by live chat. There's No telephone lines ,”

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Posted 9 months ago

“Call handler TT3 helped transfer my insurance to my new vehicle. The online system did not allow me to make this change so it shows you cannot & should not replace humans with computers. Much better to speak to someone on the phone than an online chat. Only reason I’m leaving 3*’s for the company is because One Call is pushing for everything to be done online & they do not make it easy to call in. But the call handler scores 5*’s”

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Posted 9 months ago

“Had my insurance renewed with customer advisor ET3, helpful, though I did feel it was a much longer experience than needed. I only had to change a postcode and had to go through absolutely everything again.”

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Posted 9 months ago

“good customer service, but bad website. should be able to make changes by oneself”

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Posted 9 months ago

“I was served by WP1 via an online botchat window (if that is the correct phrase). I was trying to change the vehicle in an existing policy, following my previous car being written off after a no-fault accident. Once I got going in the chat window it did work out OK. But the main problem I encountered was that, as an existing customer, the website allows me to login to my account, but then the chat window comes up and prevents full access to the webpages behind. So it is not clear what to do. I tried to get back into the "portal" (the webpages showing my account) many times, mostly because the chat box told me that it was cheaper to process my policy change if I used the portal, rather than via a live chat. But it simply didn't work. I have added images showing that 01 I am told to use the portal rather than the live chat; 02 I select portal and can then see some of my account details and optipons, so I select 'change policy'; 03 but then some new information is shown, but behind the botchat box, so I couldn't read it, and the webpages are blurred out and the livechat box just continues, with no option for closing it down. So I just continued with the livechat box entering dialogue as requested. Once that got going it did change the policy and worked pretty well. The admin it charged me was £24, rather than the threatened £39.”

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Posted 9 months ago

“Operator Sarah SF7 was very good but not being computer confident experience was stressful and time consuming! Have no alternative because of no other means of contact (no phone option) very poor customer service!”

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Posted 9 months ago

“Initially very hard to get through to. I tried on different days, same result. I opted for a call back on three occasions but did not receive one. However I got through to someone straightaway today ( JC3) and he was super helpful and efficient. I am still waiting however, for someone to ring me back to take payment! I sat through the obligatory 2 min credit talk first but have not had a call so I now have an agreed policy that is not yet valid as I haven't paid!”

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Posted 9 months ago

“Operator DH9 solved my problem with no delays and was solely responsible for me awarding 3 stars. It would have been zero otherwise as the whole process took an hour to complete due to a lack of operators.”

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Posted 9 months ago

“It’s so hard just to do simple things,i wanted to put my son on my insurance for 1month. It took us nearly two bloody hours. It’s totally extortionate i think what I had to pay. Im afraid when my policy expires in October I will not be renewing it.so please be forewarned about this . Angry”

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Posted 9 months ago

“Bn1 was very helpful, but unfortunately, could not adjust the renewal enough.”

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Posted 9 months ago

“LD7 was fab…. Really kind and patient which you don’t always get as a disabled person…..She reduced my cancellation fee …Thank you xx”

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Posted 9 months ago

“Auto renewal was set and doubled my premium. Took 40 mins to correct this and get my quote back to a reasonable figure. One call appologised and set it right. The operator was very helpfull.”

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Posted 9 months ago

“I really don’t like live chats but the process with assistant AT7 was strait forward and didn’t take to long. Please read the small print as you will be charged for cancelling an insurance policy even within the first 14 days.”

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Posted 10 months ago

One Call Insurance is rated 4.6 based on 381,496 reviews